Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chantelle stapley

Hucknall,Nottingham

Summary

Driven individual with exceptional communication and problem-solving skills, demonstrating adaptability and empathy in customer interactions. Adept in managing inquiries and resolving issues efficiently. Committed to enhancing customer satisfaction and fostering long-term client relationships.

Offering strong communication skills and knack for problem-solving. Knowledgeable about customer interactions, active listening, and conflict resolution. Ready to use and develop communication, problem-solving, and customer interaction in the customer service role.

Overview

11
11
years of professional experience
3
3
years of post-secondary education

Work History

Support care worker

Heathcotes
Hucknall , Nottinghamshire
02.2022 - 03.2023
  • Provide duty of care for adults with vary learning difficulties.
  • Met needs of clients with learning difficulties and handled challenging behaviours.
  • Maintained a clean, safe environment for patients' comfort and safety.
  • Worked in close partnership with families, friends and carers to improve care plan effectiveness.
  • Improved physical and mental wellbeing of service users through patient-centred care planning.
  • Helped service users to gain ability to function independently in society.
  • Administered oral medication as required in line with stringent drug control regulations.
  • Enhanced patient comfort by promptly responding to requests or concerns.

Care assistant

Highfields Nursing home
Bulwell, Nottingham
10.2015 - 01.2022
  • Prioritised patient welfare, providing comfort, reassurance and support to reduce anxiety and distress.
  • Prepared nutritionally-balanced meals and assisted with feeding to guarantee wellbeing of individuals under care.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Responded promptly to emergency situations, ensuring safety of all residents.
  • Worked closely under supervision from registered nurses contributing to efficient workflow within the facility.
  • Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.

Retail assistant

newlook
Nottingham, Nottingham
10.2011 - 10.2015
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Processed online orders accurately and promptly for improved e-commerce service delivery .
  • Collaborated with store manager to identify fast-selling products and restock accordingly.
  • Assisted customers in fitting rooms by suggesting suitable alternatives or additional items for purchase.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Operated cash registers with accuracy and processed cash and card transactions.

Education

Level 2 - the principles of warehousing and storage

Working from home course
Nottingham
12.2024 - 12.2024

Level 1 - Employability Skills

working from home
Nottingham
12.2024 - 12.2024

GCSEs - English and maths

Nottingham College
Nottingham
02.2019 - 06.2019

NVQ Level 2 - health and social care

health sector
Nottingham
05.2017 - 11.2018

NVQ Level 2 - NVQ level 2 in retail

retail
Nottingham
03.2012 - 06.2013

Skills

  • Proactive approach
  • Decision-Making aptitude
  • Friendly customer service
  • Time efficiency
  • Punctual
  • Patience maintenance
  • Great customer service
  • Clear communication
  • Stress tolerance

Timeline

Level 2 - the principles of warehousing and storage

Working from home course
12.2024 - 12.2024

Level 1 - Employability Skills

working from home
12.2024 - 12.2024

Support care worker

Heathcotes
02.2022 - 03.2023

GCSEs - English and maths

Nottingham College
02.2019 - 06.2019

NVQ Level 2 - health and social care

health sector
05.2017 - 11.2018

Care assistant

Highfields Nursing home
10.2015 - 01.2022

NVQ Level 2 - NVQ level 2 in retail

retail
03.2012 - 06.2013

Retail assistant

newlook
10.2011 - 10.2015
Chantelle stapley