Summary
Overview
Work history
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Chanraksa Yos

London

Summary

Business and Management Graduate (Upper Second-Class Honours, Brunel University London) with proven success in leading teams, optimising operations, and delivering measurable improvements in customer satisfaction. Skilled in problem-solving, data-driven decision-making, and cross-functional collaboration within hospitality and retail environments. Having lived in multiple countries, I bring a strong cross-cultural perspective and adaptability, enabling me to work effectively with diverse teams and stakeholders. Known for driving efficiency, fostering employee engagement, and thriving in dynamic environments. Passionate about applying business innovation and organisational development expertise to contribute to high-performing, growth-focused teams.

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work history

Waitress & Bar Staff

BRUNNING & PRICE
London, United Kingdom
02.2023 - 02.2024
  • Delivered exceptional customer service in fast-paced hospitality environment.
  • Managed over 100 customer calls per shift
  • Ensured compliance with health and safety regulations to maintain a high standard of operations.
  • Managed bar inventory and prepared beverages with accuracy and efficiency.
  • Handled customer complaints professionally, ensuring guest satisfaction.

Customer Service Assistant

LOVISA
Singapore, Singapore
01.2018 - 11.2019
  • Assisted customers with jewellery selection and provided product knowledge to drive sales.
  • Increased sales by 10%.
  • Maintained a clean, organised store environment and ensured product displays were appealing.
  • Managed stock inventory, including receiving shipments and resolving discrepancies.

Education

BSc - Business and Management

BRUNEL UNIVERSITY OF LONDON
09.2023 - 09.2025

O-Level -

GUANGYANG SECONDARY SCHOOL
Singapore
09.2016 - 07.2019

Skills

  • LEADERSHIP & TEAM MANAGEMENT
  • CUSTOMER SERVICE & SALES
  • POS OPERATION & CASH HANDLING
  • DATA ANALYSIS & ADMINISTRATION
  • MULTILINGUAL COMMUNICATION
  • ADAPTABILITY AND RESILIENCE

Languages

English
Fluent
Korean
Advanced

Affiliations

Painting, Reading, Piano

References

References available upon request.

Timeline

BSc - Business and Management

BRUNEL UNIVERSITY OF LONDON
09.2023 - 09.2025

Waitress & Bar Staff

BRUNNING & PRICE
02.2023 - 02.2024

Customer Service Assistant

LOVISA
01.2018 - 11.2019

O-Level -

GUANGYANG SECONDARY SCHOOL
09.2016 - 07.2019
Chanraksa Yos