Chanelle Smith
Worksop,Nottinghamshire
Summary
Organised and approachable professional offering exceptional communication and customer service skills with over 15 years retail experience.
The gap from November 2008-August 2010 is from an extended period of maternity leave. I went on maternity leave in November 2008 as I was made redundant in January 2009, after being made redundant I took an extra year of leave before returning to work in 2010.
I am currently no longer working in retail but work as a senior receptionist for the NHS in a GP practice, the customer service skills I have gained by working in retail since leaving school have a positive impact in my current role dealing with patients.
Overview
19
19
years of professional experience
Work history
Senior receptionist
Newgate Medical Group
Worksop
2022.10 - Current
- Handled sensitive information, maintaining strict confidentiality at all times.
- Ensured cleanliness and tidiness of reception area contributing towards a professional corporate image.
- Contributed to team efforts by offering help during busy periods or when colleagues were absent from work due to illness or holiday leave.
- Participated in training new staff members on receptionist duties-improving their skills and understanding of job requirements quickly and effectively.
- Responded to high volumes of calls and emails with calm and professionalism.
- Delivered front of house duties with warm and professional manner.
- Took and communicated messages to minimise interruptions to staff workflows.
- Answered and helped resolve enquiries from other members of staff
- Prioritised tasks to maintain reliable service throughout peak times.
- Signposted other services where appropriate using industry knowledge and contacts.
- Handled office petty cash and maintained flawless records.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
Customer service manager
B&M Retail
Worksop
2010.08 - 2022.10
- Managed challenging situations to ensure customer satisfaction.
- Delivered exceptional service by addressing customer queries promptly.
- Promoted products effectively to increase sales.
- Maintained positive relationships through effective communication.
- Demonstrated leadership skills in managing diverse teams.
- Resolved complaints efficiently, fostering customer loyalty.
- Monitored health and safety measures for guaranteed compliance.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Managed till operations smoothly, reducing waiting time for customers.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Processed returned or exchanged items and provided refunds to customers.
- Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
- Maintained accurate records to track cash handling activities.
- Requested and checked customer IDs at checkout for age-restricted products.
- Identified discrepancies in stocks through regular inventory management.
- Identified counterfeit notes whilst handling cash, ensuring financial security.
- Greeted each customer warmly, creating a friendly shopping environment.
- Balanced till at end of day, maintaining accurate records.
- Completed opening and closing procedures each day.
- Kept checkouts areas and general store clean and orderly.
Sales assistant
Woolworths
Worksop
2007.08 - 2008.11
- Ensured stock replenishment in a timely manner to maintain product availability.
- Managed till operations smoothly, reducing waiting time for customers.
- Operated cash registers with accuracy and processed cash and card transactions.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
- Updated product labelling and pricing to reflect discounts and offers.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
Education
GCSEs -
Valley comprehensive school
Worksop2007-05
Skills
- Complaint handling capability
- Conflict resolution capability
- Calm under pressure
- Patient file updating
- Staff supervision
- Cashbook spreadsheets
- GP surgery phone systems
- Reception team leadership
- GDPR compliance
- Flexible
- Customer Service
- Attention to Detail
Timeline
Senior receptionist
Newgate Medical Group
2022.10 - Current
Customer service manager
B&M Retail
2010.08 - 2022.10
Sales assistant
Woolworths
2007.08 - 2008.11
GCSEs -
Valley comprehensive school