Sophie Davies
Rothwell,Northants
Summary
Organised and approachable, professional with exceptional communication and customer service skills, adept in managing administrative tasks and coordinating schedules. Proven ability to handle multiple responsibilities simultaneously and maintain a welcoming environment. Committed to enhancing team productivity and satisfaction within the role.
Overview
9
9
years of professional experience
Work history
Senior receptionist
Ramsay Healthcare
Kettering, Northants
2025.02 - Current
- Participated in training new staff members on receptionist duties-improving their skills and understanding of job requirements quickly and effectively.
- Handled sensitive information, maintaining strict confidentiality at all times.
- Resolved patient complaints promptly, fostering positive relationships and high level of customer service satisfaction.
- Enhanced customer satisfaction with exceptional telephone etiquette and professional in-person communication.
- Greeting patients and visitors upon arrival, creating a friendly atmosphere from the first point of contact with a warm and professional manner.
- Scheduling appointments to maximise patient satisfaction and consultant schedules.
- Created and managed team rotas to ensure adequate coverage and efficient daily operations.
- Supported team members in a fast paced environment while maintaining professionalism and efficiency.
- Assisted with the interviewing process of new team members.
- Assisted in the implementation of new procedures to improve efficiency and service quality.
Medical secretary
Mr Z Al-Qassim
Kettering , Northants
2023.06 - Current
- Executed tasks given by the healthcare professional effectively leading to smooth workflow.
- Co-ordinated health insurance claims for timely reimbursements.
- Processed payments and provided invoices to patients.
- Identified and resolved potential problems to guarantee smooth and efficient workflow.
- Followed written and verbal directions, managing high-volume details and tasks with accuracy.
- Identified inefficiencies and suggested process improvements to reduce patient dissatisfaction.
- Updated and monitored schedule to prevent conflict.
Administrator/Receptionist
Ramsay Healthcare
2017.10 - 2025.02
- Prioritised tasks for improved productivity in a fast-paced environment.
- Scheduled appointments effectively to avoid conflicts or overlaps.
- Facilitated efficient communication for smoother business operations by answering phone calls, emails, and other enquiries.
- Increased operation efficiency by liaising with internal teams across multiple departments.
- Enhanced customer service with prompt assistance to visitors and colleagues alike.
- Interacted with patients professionally by phone, email and in-person to deliver accurate service information.
Education
GCSEs - English, Maths, Science
Montsaye Academy
Rothwell, Northamptonshire 2005.05 - 2005.06
Skills
- Multitasking proficiency
- Conflict resolution capability
- Organisational efficiency
- Reception team leadership
- Strategic prioritisation
- GDPR compliance
- Attention to Detail
Affiliations
- Family orientated, spending time with friends and family, enjoying the simple things in life.
Timeline
Senior receptionist
Ramsay Healthcare
2025.02 - Current
Medical secretary
Mr Z Al-Qassim
2023.06 - Current
Administrator/Receptionist
Ramsay Healthcare
2017.10 - 2025.02
GCSEs - English, Maths, Science
Montsaye Academy
2005.05 - 2005.06