MANIKANTA REDDY TANGIRALA
Feltham,HNS
Summary
Receptionist with nearly 2 years of experience in optimizing guest satisfaction through streamlined check-in/out processes and effective departmental coordination. Proficient in room management, reservation handling, and guest complaint resolution, demonstrating strong organizational and communication skills. Committed to enhancing service quality and operational efficiency, ensuring a seamless and welcoming experience for all guests.
Overview
3
3
years of professional experience
Work History
Senior Receptionist
ST GILES HOTEL
Tottenham Court Road,London
12.2022 - Current
- Greet and assist guests, manage check-ins/outs, handle inquiries, ensuring high guest satisfaction
- Coordinate with housekeeping and maintenance for room readiness, enhancing guest experience
- Handle cash, process payments, and maintain accurate records, ensuring financial accuracy
- Resolve guest complaints promptly, improving overall guest satisfaction and loyalty
- Maintain front desk operations, ensuring smooth and efficient service delivery
- Facilitate seamless guest experiences by efficiently managing reservations and coordinating with departments, boosting guest satisfaction
- Implement front desk procedures to streamline check-in/out processes, ensuring operational efficiency and guest satisfaction
- Work closely with team members to resolve guest issues promptly, enhancing overall service quality and guest loyalty
- Conduct detailed audits of front desk operations, identifying inefficiencies and implementing solutions to enhance service quality
Housekeeping Department
ST GILES
Tottenham
12.2021 - 12.2022
- Consistently delivered high-quality cleaning services, ensuring guest satisfaction and maintaining a pristine environment
- Implemented efficient cleaning protocols, reducing room turnover time by 15% and increasing overall guest satisfaction scores
- Meticulously cleaned and organised guest rooms, ensuring all amenities were replenished and rooms met high standards of cleanliness
- Worked closely with team members to streamline housekeeping processes, enhancing operational efficiency and team cohesion
- Displayed a strong work ethic and eagerness to learn, consistently arriving on time and showing a willingness to take on additional tasks
- Worked closely with team to enhance housekeeping efficiency and cohesion, improving overall service quality
Education
Master's degree - Computer Science
University of York St John
05.2023
B.tech - Information Technology
Geethanjali College of Engineering
01.2019
Skills
- Excel
- WordPress
- Communication
- Time Management
- Organizational Skills
- Guest Interaction
- Customer Satisfaction
- Room Management
- Reservation Management
- Front Desk Operations
- Guest Complaint Resolution
- Financial Accuracy
- Front Desk Procedures
Languages
English
Timeline
Senior Receptionist
ST GILES HOTEL
12.2022 - Current
Housekeeping Department
ST GILES
12.2021 - 12.2022
Master's degree - Computer Science
University of York St John
B.tech - Information Technology
Geethanjali College of Engineering