Chanel Reclaff
Ashford,Surrey
Summary
I am an efficient professional with a strong foundation in customer service and hospitality. I am able to demonstrate exceptional sales persuasion and order-taking speed, ensuring a seamless dining experience. When handling complaints procedures and maintaining patience with difficult customers, i am coupled with confidence when speaking to customers. Proficient in table setting, knowledgeable of health codes, and adept at food safety understanding. I am able to thrive under pressure while maintaining high standards of service and i am committed to enhancing customer satisfaction and operational efficiency within the hospitality industry.
I see myself as a self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Overview
1
1
year of professional experience
Work history
Restaurant waiter
The cornelian restaurant
Weybridge, Surrey
05.2025 - Current
- Conducted inventory checks regularly to maintain stock levels.
- Delivered prompt, efficient service to ensure customer satisfaction.
- Assisted in the resolution of customer complaints, contributing to a peaceful atmosphere.
- Upheld restaurant's high standards by maintaining personal grooming and uniform presentation.
- continuously put customers needs before my own , prioritizing their experience.
- Handled cash register operations, ensuring accurate transactions.
- Maintained detailed knowledge of menu items to provide recommendations.
- Collaborated with kitchen staff for seamless order delivery.
- Navigated busy dinner rushes without compromising quality of service.
Receptionist
Sun tropics tanning
Stanwell, Surrey
07.2025 - 09.2025
- Maintained accurate logs of visitor entries for security purposes.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Maintained an organised reception area for a professional business environment.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
Hospitality team member
Thorpe Park Resort
Chertsey, Surrey
02.2025 - 05.2025
- Assisted colleagues during peak hours for smooth operations.
- Streamlined communication between kitchen and floor staff for efficient service.
- Adhered to health and safety regulations, ensuring a safe environment for guests.
- Maintained high levels of customer service by promptly addressing guest queries.
Education
A-Levels - sociology, BTEC business. BTEC health and social care
St pauls catholic college
Sunbury-on-Thames, Surrey 09.2024 -
GCSEs - English lang, english lit, maths, science, Religious studies, health and social care, spanish, polis
St pauls catholic college
Sunbury-on-Thames, Surrey 09.2019 - 06.2024
Skills
- Sales persuasion
- Handling complaints procedure
- Order taking speed
- confidence when speaking to customers
- Patience with difficult customers
- Table setting expertise
- Knowledge of health codes
- Efficient under pressure
- Food safety understanding
Affiliations
- Professional Dancer
Accomplishments
British champion in Street dance
Languages
Polish
Fluent
References
References available upon request.
Timeline
Receptionist
Sun tropics tanning
07.2025 - 09.2025
Restaurant waiter
The cornelian restaurant
05.2025 - Current
Hospitality team member
Thorpe Park Resort
02.2025 - 05.2025
A-Levels - sociology, BTEC business. BTEC health and social care
St pauls catholic college
09.2024 -
GCSEs - English lang, english lit, maths, science, Religious studies, health and social care, spanish, polis
St pauls catholic college
09.2019 - 06.2024