Javier Ruiz Raez
London
Summary
Dedicated professional with extensive experience in customer service, recognized for maintaining composure under pressure and demonstrating strong problem-solving abilities. Skilled in managing challenging customer interactions with a positive demeanor while effectively recommending meals and driving sales. Proven team player committed to delivering outstanding service and enhancing overall team performance.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
Restaurant waiter
Soho House
London, United Kingdom
11.2018 - Current
- Assisted in delivering prompt service to support customer satisfaction.
- Managed tasks effectively during busy hours to maintain timely services.
- Provided friendly and courteous service to enhance customer satisfaction ratings.
- Addressed guest complaints promptly while informing restaurant management of concerns.
- Developed multitasking skills while managing multiple tables simultaneously.
Sales assistant
Adidas
Valencia , Spain
01.2016 - 01.2018
- Trained new staff members, fostering a supportive working environment.
- Collaborated effectively with team members to meet sales targets.
- Offered personalised shopping advice to enhance customer experiences.
- Delivered exceptional after-sales service, encouraging repeat business.
Education
Diploma of Higher Education - Air Cabin crew
CEAE
Valencia 03.2015 - 09.2015
Certificate of Higher Education - clinical diagnostic laboratory
IES Enric Valor secondary school
Silla Spain 09.2012 - 06.2014
Diploma of Higher Education - Humanities and social Sciences
Manuel Sanchis Guarner
Silla Spain 09.2009 - 06.2011
Skills
- [Escriba la lista de aptitudes]
- Calm under pressure
- Problem-solving
- Communication skills
- Handling difficult customers
- Positive and approachable
- Serving techniques
- Meal recommendation
- Sales persuasion
- Team worker
Languages
English
Advanced
Spanish
Native
Italian
Intermediate
Timeline
Restaurant waiter
Soho House
11.2018 - Current
Sales assistant
Adidas
01.2016 - 01.2018
Diploma of Higher Education - Air Cabin crew
CEAE
03.2015 - 09.2015
Certificate of Higher Education - clinical diagnostic laboratory
IES Enric Valor secondary school
09.2012 - 06.2014
Diploma of Higher Education - Humanities and social Sciences
Manuel Sanchis Guarner
09.2009 - 06.2011