Ceris-Fflur Treharne

A motivated and customer-focused professional with experience across administrative, retail, hospitality, and volunteer roles. Skilled in handling customer enquiries via telephone, email, and in-person interactions, with a proven ability to communicate clearly, resolve issues efficiently, and deliver a positive customer experience. Experienced in managing sensitive information, maintaining accurate data entry records, and working within structured processes to ensure a high standard of service.

Demonstrates strong judgement and problem-solving skills, with the ability to adapt responses to tailor to individual customer needs and achieve the best outcomes. Thrives in fast-paced, target-driven environments, maintaining professionalism and attention to detail whilst under pressure. A reliable and collaborative team member, committed to delivering high-quality service and contributing positively to team performance.