Ceren Aslan

I work in both HR Operations and in Payroll

• Managed the HR inbox as the primary point of contact for employee queries, prioritising requests to deliver a high-quality and timely HR service.
• Escalated recurring and complex queries to the HR Operations Manager to support continuous improvement of HR processes and service delivery.
• Maintained the HR system by accurately processing employee lifecycle changes, including starters, leavers, contractual amendments and personal detail updates.
• Provided support and guidance on general HR system queries to employees and managers.
• Responded to employment reference requests, including regulated references, for current and former employees.
• Delivered administrative support for learning and development activities across the organisation.
• Raised purchase orders and supported HR-related procurement processes.
• Carried out a wide range of general administrative duties to support the HR team.
• Ensured electronic personnel files were accurately maintained in line with HR data retention and GDPR requirements.
• Provided basic advice and guidance to employees and managers on HR policies and procedures.
• Supported HR projects, initiatives and activities across multiple locations, including Liverpool and London.

• Assisted in the end-to-end recruitment process, including advertising vacancies, screening applications, and coordinating interviews.
• Managed the onboarding process for new hires, preparing offer letters, contracts, and facilitating induction programmes to ensure a smooth transition for new employees.
• Maintained accurate and confidential employee records, processed HR documentation, and ensured compliance with company policies and legal requirements.
• Coordinated training sessions, scheduled workshops, and tracked employee development activities to foster growth within the company.
• Served as a point of contact for employee enquiries, providing guidance on HR policies and procedures.
• Collaborated with the payroll department to ensure accurate and timely processing of employee salaries and benefits.

• Planned, organised, and delivered a diverse range of activities, including sports, games and educational sessions tailored to the ages of the children
• Received praised from parents for my abilities to create a positive, engaging and supportive environment, earning numerous commendations
• Provided a safe and healthy environment for the children by supervising them closely, ensuring safety protocols are followed to minimise risks
• Kept accurate and up-to-date records of attendance, activities, and incidents to ensure compliance with program requirements
• Communicated effectively with children, parents, and staff, fostering a positive and collaborative environment

• Utilised in-depth product knowledge and personalised recommendations to drive customer engagement, leading to a 10% increase in sign-ups and increase in sales for Nike
• Consistently exceeded personal KPIs by 30%, assisting the store to reach its monthly sales targets
• Effectively resolved customer complaints by providing personalised solutions and product recommendations, resulting in increased customer satisfaction and loyalty to the Nike brand
• Familiarised myself with the product catalogue of Nike to aid customers in choosing the correct products for their needs

• Crafted tailored legal arguments and documentation for civil and family court cases, ensuring stringent compliance with legal regulations and facilitating successful outcomes for clients
• Managed and organised case files, facilitating the efficient retrieval of information during legal proceedings
• Managed legal proceedings for high-profile civil and family court cases, ensuring strict confidentiality and professionalism in all client interactions to uphold the integrity of the judicial process
• Coordinated and prioritised court appearances and client meetings efficiently, ensuring timely and effective representation for clients in Civil and Family Court proceedings
• Uphold a high level of confidentiality and discretion when handling sensitive legal information
• Liaised with court officials, legal professionals, and other stakeholders to facilitate smooth case proceedings

• Recognised and acclaimed for consistently delivering exceptional customer service, showcasing a strong commitment to excellence and positive client interactions
• Successfully managed reception duties, including inquiries, scheduling appointments, and creating a welcoming atmosphere for clients and visitors
• Expertly utilised extensive fitness knowledge and excellent communication skills to drive sales and cater to the diverse needs of gym members while exceeding my KPIs by 15%
• Executed meticulous inventory management procedures and streamlined bar closing operations at David Lloyd, ensuring a seamless end-of-day process and maintaining a secure and organised establishment environment

• Providing exceptional service to always deliver a best-in-class customer experience
• Achieving sales targets
  Handling till transactions in line with operating procedures
• Following all store operating procedures e.g., delivery, clock in/out, stock takes, replenishment etc.
• Following all H&S procedures to maintaining a healthy, safe, and tidy work environment

• Recognised for providing exceptional customer service by going above and beyond to foster positive client relationships resulting in an award
• Successfully handled customer orders, ensuring prompt and accurate fulfilment
• Skilfully executed food preparations, adhering to health and quality standards and enhancing the overall experience
• Demonstrated adept stock management skills, ensuring optimal inventory levels and minimising discrepancies, improving the overall efficiency by 5%

• Replenishment of stock
• Picking online orders
• Packing online orders
• Maintaining high standards of cleanliness
• Completing compulsory assignments including Health and Safety
• Working as team and also independently during night shifts