Paige Jacob
London,United Kingdom
Summary
Highly efficient, meticulous administrator excellent at juggling multiple tasks, delivering outstanding and high quality of client services, while managing all facets of office-related functions within challenging environment. Analytical problem solver and organised planner seeking a growth-orientated position.
Overview
5
5
years of professional experience
Work History
Team Coordinator/PA – Finance (6-month FTC)
Allwyn/Camelot
Watford, United Kingdom
03.2024 - 09.2024
- Provided specialised administrative assistance and resolved diverse individual queries.
- Managed procurement of office resources, ensuring consistent availability.
- Extensive Director diary management across different time zones and work patterns.
- Raised purchase orders in SAP and ensured that they were goods receipted.
- Travel management, including flights, trains, taxis and accommodation in UK and Europe.
- Processed high/mid-tier prizes Chaps forms/printing cheques – a key step to ensure compliance with the National Lottery licence.
- Processed travel and expense claims through Concur for expense management.
- Organised and managed meeting room logistics and catering services.
- Acted as first point of contact, met and greeted visitors and provided refreshments.
- Organised bi-weekly meetings to improve team collaboration and communication.
- Liaised with other coordinators to streamline inter-departmental initiatives.
- Managed team schedules, ensuring smooth operation of daily tasks.
- Coordinated internal and external company events, boosting employee morale and engagement.
Team Coordinator – Climate and Sustainability Services
Arup
London, United Kingdom
08.2022 - 03.2024
- Supported team of 123 in Climate and Sustainability Services.
- Provided on-floor support for new starters and transfers into the division: account setup, desk and locker allocation, provision of office space access.
- Proactively supported colleagues in winning work, producing quality deliverables.
- Coordinated with HR for recruitment and onboarding new team members, including performing in person right-to-work checks.
- Attended and took minutes for meetings as requested, capturing actions, and proactively ensuring actions were completed.
- Managed space including maintenance of desk and locker allocations, monitoring capacity and escalating issues as needed, supporting divisional moves.
- Coordinated and scheduled meeting room bookings for internal/external meetings.
- Planned and executed internal and external events.
- Demonstrated resilience and composure under pressure for successful project outcomes.
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
- Met budgetary goals by managing financial processes and verifying appropriate approvals.
- Adapted to unforeseen challenges with proactive, flexible approach.
- Liaised comfortably and confidently with all levels of staff using appropriate tact and diplomacy.
- Compiled detailed reports from CRM for performance improvement.
- Acted as first point of contact, meeting and greeting visitors and provided refreshments.
Claims Advisor
Camelot
Watford, United Kingdom
07.2021 - 08.2022
- Oversaw thorough investigation and management of low to mid-level prize claims.
- Safeguarded sensitive player data during precise prize allocations, adhering to strict data protection laws.
- Handled yearly volume of 75,000 claims, making decisions within guidelines and policies to ensure compliance with licence conditions within a team of 7.
- Collaborated with other departments for seamless claim management.
- Anticipated customer needs by assessing requirements and identifying new solutions.
- Applied best practices and knowledge of internal/external business challenges to improve products, processes, or services.
- Prioritised tasks effectively to achieve set KPIs.
- Drafted precise written communications.
- Recorded detailed, accurate claim particulars for reliable case notes on SAP.
- Performed general administrative duties including photocopying, filing, archiving and distributing mail.
Inbound Contact Centre Agent
Camelot
Watford, United Kingdom
07.2019 - 07.2021
- Provided inbound contact centre assistance, adhering to gambling commission standards.
- Developed rapport with players and retailers to resolve complaints effectively.
- Impeccably executed complex diagnostics on technical, financial and payment related disputes and discrepancies, provided support until resolution.
- Managed and processed winner claims, ensuring secure transfer of confidential information.
- Provided business feedback from translated customer surveys to enhance systems and service.
- Collaborated with team members to achieve targets and supported management with training of staff.
- Adapted swiftly to new software tools to enhance productivity.
- Maintained accurate knowledge of current services to provide informative customer advice.
- Problem solved by selecting from a range of well-defined solutions.
- Managed all correspondence via CISCO and SAP systems.
Education
A-Levels - BTEC Extended Diploma in Health & Social Care Level 3
West Herts College
09/2012 - 07/2014
GCSEs -
Haydon School
09/2008 - 07/2012
Skills
- Stakeholder communication
- Data analysis
- Microsoft office suite
- Deadline management
- Event planning and delivery
- CRM, Concur and SAP proficiency
- Email inbox management
- Meeting facilitation
- Resource allocation
- Scheduling proficiency
- Productivity improvement
Additional Experience
Supermarket Assistant, Waitrose & Partners - Sunningdale, Windsor (Part time 10/2023 to Present)
Nursery Assistant, Northwood Day Nursery - Northwood, Greater London (07/2015 to 06/2019)
Sales Assistant, Sports Direct - Greenford, Greater London (Part time 08/2014-07/2015)
Timeline
Team Coordinator/PA – Finance (6-month FTC)
Allwyn/Camelot
03.2024 - 09.2024
Team Coordinator – Climate and Sustainability Services
Arup
08.2022 - 03.2024
Claims Advisor
Camelot
07.2021 - 08.2022
Inbound Contact Centre Agent
Camelot
07.2019 - 07.2021
A-Levels - BTEC Extended Diploma in Health & Social Care Level 3
West Herts College
09/2012 - 07/2014
GCSEs -
Haydon School
09/2008 - 07/2012
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