CAVAN SMITH
Shipley,Bradford
Summary
A motivated and results-driven professional with a strong background in customer relationship management, business development and analytical problem-solving. Highly adaptable individual with a proven track record of meeting customer needs efficiently and effectively. Proven ability to collaborate with cross-functional teams and manage complex tasks to deliver high-quality service with a focus on customer satisfaction. Known for a strong work ethic and proactive commitment to continuously developing new skills and knowledge.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Customer Assistant
Dreams Creations Soft Play
Bradford, West Yorkshire
08.2024 - Current
- Set up decor and equipment for children's events according to client needs.
- Engaged with guests, providing a welcome atmosphere.
Contact Centre Assistant
Content Guru
Bracknell, Berkshire
05.2022 - 12.2023
- Delivered excellent customer service, both in-person and remotely. Helped customers to optimise their contact centre services.
- Cold calling to generate new leads, consistently achieved targets.
- Proficient account management, maintaining strong relationships with clients.
- Worked collaboratively with various teams to deliver strong customer satisfaction, ensuring retention.
- Attended events, delivered presentations and product demos.
- Accurate sales forecasting and reporting to maintain detailed records of 'projected vs achieved' sales.
Sales Assistant
Screwfix
Baildon, Bradford
07.2021 - 03.2022
- Managed the 'qualified customers' section, catering to professional plumbers, electricians and other tradespeople.
- Improved customer service by handling queries and taking orders using POS systems.
- Consistently met weekly sales targets for section (£10,000 per week).
- Managed warehouse stock, moving heavy products.
Front of House/ Bartender
La Rue
Shipley, Bradford
09.2016 - 08.2019
- As Front of House, responsible for the whole customer-facing operation of the restaurant.
- Managed a team of 4 servers, assigning tasks accordingly.
- Taking queries, orders and payments using POS systems.
Charity Work
Myself
09.2015 - Current
- Bracknell Forest Council (BDM) - Assisted fundraisers and charity work events for the local community.
- Student Mentor (University) - Mentored younger students academically and helped them adjust to student life.
- Paired Reading (School) - Helped struggling students in lower years to develop their literacy and maths skills.
Education
Bachelor of Science - Economics
University of Manchester
09.2018 - 08.2021
A-Levels -
Beckfoot School
09.2016 - 06.2018
GCSEs -
Beckfoot School
09.2014 - 06.2016
Skills
- Interpersonal and communication skills
- Customer service and relationship management
- Collaboration and working efficiently in a team
- Exceeding financial and personal targets
- Embodying company principles
- Proactive development
- Keen attention to detail
- NPPV-3 security clearance
- Microsoft Office (Particularly Excel, PowerPoint and Word)
Timeline
Customer Assistant
Dreams Creations Soft Play
08.2024 - Current
Contact Centre Assistant
Content Guru
05.2022 - 12.2023
Sales Assistant
Screwfix
07.2021 - 03.2022
Bachelor of Science - Economics
University of Manchester
09.2018 - 08.2021
Front of House/ Bartender
La Rue
09.2016 - 08.2019
A-Levels -
Beckfoot School
09.2016 - 06.2018
Charity Work
Myself
09.2015 - Current
GCSEs -
Beckfoot School
09.2014 - 06.2016
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