Naseem Miah
London,ca
Summary
Dedicated professional with a strong foundation in team collaboration, customer support, and effective task management. Demonstrates exceptional interpersonal communication skills and emotional awareness, ensuring high-quality customer engagement and satisfaction. Proficient in report preparation and documentation, contributing to streamlined operations and informed decision-making. Committed to continuous professional development and excellence in all endeavours.
Overview
1
1
year of professional experience
Work History
Customer assistant
Tesco Express
London
10.2023 - Current
- Executed cash and card payment processes with attention to detail and accuracy
- Operated tills efficiently, ensuring smooth and seamless transactions for customers
- Managed stock placement ensuring easy product access for customers
- Accurately handled cash transactions, building trust with clientele
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Assisted customers with varying questions using product knowledge and service expertise.
- Collaborated efficiently with team members to maintain smooth store operations.
- Multi-tasked to keep customer service levels at optimal capacity at peak times.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
Education
GCSEs - 9 GCSEs including Maths, Science and English
Haverstock School
LondonA-Levels - A* in Double business and Finance
Haverstock School
LondonCertificate of Higher Education - accounting and finance
Queen Mary University of London
LondonSkills
- Dedicated professional conduct
- Team Collaboration Skills
- Customer support and engagement
- Interpersonal Communication Skills
- Effective task management
- Emotional Awareness and Regulation
- Report preparation and documentation
Languages
Bengali
Fluent
Timeline
Customer assistant
Tesco Express
10.2023 - Current
GCSEs - 9 GCSEs including Maths, Science and English
Haverstock School
A-Levels - A* in Double business and Finance
Haverstock School
Certificate of Higher Education - accounting and finance
Queen Mary University of London
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