Summary
Overview
Work history
Education
Skills
Languages
Timeline
AssistantManager
BRIGHT DONKOR

BRIGHT DONKOR

Aberdeen

Summary

I am a responsible, dedicated and self-motivated individual who is proficient and committed to completing tasks with close attention to detail. I have gained foundational skills in customer service through my previous work experiences.

Overview

6
6
years of professional experience

Work history

Customer assistant

MARKS AND SPENCER
Aberdeen, Aberdeen City
10.2024 - Current
  • Welcoming and assisting customers on the shop floor
  • Operating tills and handling transactions accurately
  • Supporting team members and following company policies
  • Replenish stock and maintained store presentation
  • Ensured a clean safe environment for shoppers


Team member

P&J LIVE ARENA
Aberdeen, Aberdeen City
10.2023 - 02.2025
  • Guided guests and provided event info
  • Ensured crowd safety and venue security
  • Operated tills and sold merchandise
  • Helped set up and pack down equipment
  • Handled ticket sales and enquiries.

Team member

KFC
Aberdeen, Aberdeen City
04.2024 - 10.2024
  • Welcomed customers and ensured a positive dining experience
  • Maintained cleanliness of the dining hall.
  • Operated the cash register and handled transactions accurately.
  • Followed health, safety and hygiene guidelines always.

Business analyst intern(Remote)

LINKING AUTOMOBILE LTD
Accra
03.2024 - 04.2024
  • Collected and cleaned automotive sales and performance data
  • Created a weekly performance report
  • Monitored KPI’s to support decision making
  • Maintained and updated company databases
  • Supported team with ad-hoc data analysis
  • Created a dashboard for the team to make informed decision.

Customer service advisor

LINKING AUTOMOBILE LTD
Accra
09.2019 - 08.2023
  • Handled customer inquiries and complaints via phone, email and chat professionally.
  • Resolved issues efficiently, ensuring high customer satisfaction and retention.
  • Provided accurate information on services products and orders.
  • Collaborated with internal teams to resolve technical or delivery issues.
  • Maintained service quality standards in a remote work environment.

Education

Master of Science - Business Analytics

Robert Gordon University
Aberdeen
09/2023 - 09/2024

Master of Science - International business

University of Ghana
Accra
04/2021 - 07/2022

Bachelor of Science - Agribusiness

University of Ghana
Accra
11/2014 - 05/2018

High school certificate - Science

Achimota Senior High School
Accra
11/2011 - 04/2014

Skills

Computer skills

  • Proficient in Microsoft Excel: data collection, cleaning, KPI monitoring and dashboard creation for business insights
  • Skilled in Microsoft Word: formatting and preparing professional documents and reports
  • Confident in using Microsoft outlook to respond to emails to support daily business operations


Communication skills

  • Delivered excellent verbal communication in customer facing roles at Marks & Spencer, P&J Live Arena and Linking Automobile LTD
  • Produced clear and professional written reports and internal communications
  • Presented performance updates and insights to support decision making


Interpersonal skills

  • Provided high-quality customer service across retail and remote jobs
  • Collaborated effectively with team members in fast paced environments
  • Maintained high attention to detail
  • Critical thinking and analysis
  • Team player
  • Managed time efficiently, meeting deadlines while balancing multiple tasks

Languages

English
Fluent

Timeline

Customer assistant

MARKS AND SPENCER
10.2024 - Current

Team member

KFC
04.2024 - 10.2024

Business analyst intern(Remote)

LINKING AUTOMOBILE LTD
03.2024 - 04.2024

Team member

P&J LIVE ARENA
10.2023 - 02.2025

Customer service advisor

LINKING AUTOMOBILE LTD
09.2019 - 08.2023

Master of Science - Business Analytics

Robert Gordon University
09/2023 - 09/2024

Master of Science - International business

University of Ghana
04/2021 - 07/2022

Bachelor of Science - Agribusiness

University of Ghana
11/2014 - 05/2018

High school certificate - Science

Achimota Senior High School
11/2011 - 04/2014

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BRIGHT DONKOR