Catherine Lettice
Blackpool ,uk
Summary
Dedicated professional with a strong focus on customer satisfaction enhancement and complaint resolution. Demonstrates exceptional communication skills, confidence, and the ability to empathise with customers, ensuring positive interactions and outcomes. Committed to leveraging these skills to contribute effectively in a customer-focused role while pursuing opportunities for career growth.
Overview
11
11
years of professional experience
12075
12075
years of post-secondary education
Work History
Retail assistant
Newlook
Blackpool
12.2016 - Current
- Handled transactions, maintaining accurate till records.
- Helped in the setup of special events and promotional activities within the store.
- Provided coverage during peak times to manage customer flow effectively.
- Stayed updated on current promotions and new products to provide accurate information to customers.
- Increased customer satisfaction by resolving issues.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Waitress
Claremont Hotel
Blackpool
08.2014 - 09.2015
- Managed table settings for enhanced dining experience.
- Utilised professional communication skills to resolve customer complaints.
- Advanced team efficiency by assisting in training new waitstaff members.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
Education
A-Levels - English Literature
St Mary's Catholic College
BlackpoolA-Levels - Health and social care
St Mary's Catholic College
BlackpoolGCSEs - Applied Science
St Mary's Catholic College
BlackpoolGCSEs - Mathematics
St Mary's Catholic College
BlackpoolCommunity volunteering qualification - Community volunteering
St Mary's Catholic College
BlackpoolGCSEs - ICT
St Mary's Catholic College
BlackpoolGCSEs - English Literature
St Mary's Catholic College
BlackpoolGCSEs - English Language
St Mary's Catholic College
BlackpoolGCSEs - Travel and tourism
St Mary's Catholic College
BlackpoolBA Honours degree - Professional policing
Blackpool and The Fylde College
Blackpool 09.2022 -
Skills
- Customer satisfaction enhancement
- Complaint resolution
- Confident communicator
- Patience and empathy
References
References available upon request.
Timeline
BA Honours degree - Professional policing
Blackpool and The Fylde College
09.2022 -
Retail assistant
Newlook
12.2016 - Current
Waitress
Claremont Hotel
08.2014 - 09.2015
A-Levels - English Literature
St Mary's Catholic College
A-Levels - Health and social care
St Mary's Catholic College
GCSEs - Applied Science
St Mary's Catholic College
GCSEs - Mathematics
St Mary's Catholic College
Community volunteering qualification - Community volunteering
St Mary's Catholic College
GCSEs - ICT
St Mary's Catholic College
GCSEs - English Literature
St Mary's Catholic College
GCSEs - English Language
St Mary's Catholic College
GCSEs - Travel and tourism
St Mary's Catholic College
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