Caterina Lindress
Summary
I am a very friendly, self-motivated and enthusiastic person with a proven track record of consistently delivering work to a high standard. I am a people person who enjoys providing great customer service and building positive relationships with people by use of my excellent communication skills and the care and pride that I take in my work. I enjoy the feeling of providing a good service and delivering at the best of my ability. I am searching for new opportunity's to use my life experience and skills I have obtained throughout my career so far, for a company and a job role I can be passionate about.
Overview
17
17
years of professional experience
Work history
Customers service adviser
Woolovers
Burgess Hill, West Sussex
2023.04 - Current
- Handling a high volume of inbound customer service calls in a busy call center environment
- Responding to customers queries via email in a clear and professional manner
- Providing a high level of customer service while working targets and time pressure
- Resolving customers concerns efficiently to maintain satisfaction and brand reputation
- Maintaining accurate records of customer interactions
- Tracked orders and processed refunds for new and existing customers and account issues
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Cleaning Worker
Ladies that do / Beecleen Ltd
2014.09 - 2022.01
- Answering the telephone and providing information to new clients
- Communications skills to maintain and build positive client relationships
- Making sure daily tasks were met to high standards
- Responsibility for key holding jobs
- Pricing new jobs for clients
- Providing onsite training and supervision for new staff
- Deep cleaned bathroom and kitchen areas to produce spotless, hygienic results.
- Swept, mopped and waxed floors in pristine finish.
- Wiped down fixtures to remove built-up dust and maintain appearance.
Sales Assistant
Debenhams
2013.12 - 2014.03
- Provided advice, explained options and differences to maximise customer satisfaction while driving sales
- Maintained excellent standards of visual merchandising by keeping window displays clean and organised
- Open new merchandise boxes and stock sales floor racks and shelves with latest items
- Acted as point of contact for all customer quarries on the shop floor
- Cleaning, tiding and organising up the shop floor
eBay Seller tool store
Sales
2010.03 - 2013.10
- Managing orders pricing and processing invoices for customers
- Communicating with other stores and customers to make sure all the orders were up to high standers
- Consistently meeting targets each month
- Making sure delivery's went out on set days to ensure the best services we provided
Avon Representative
Sales
2009.01 - 2010.02
- Provided friendly and attentive service by promptly responding to customer enquiries and following up on order requests.
- Maintained outstanding customer service by staying up-to-date on the latest retail guidelines and best practices.
- Building up a regular client base and commutation skill with clients
Education
Eon Next
2022-10
NVQ Level 1 - Beauty
Chichester College
Chichester 2007
Skills
- Customer-focused
- Confident communicator
- Organisation
- High standards
- Enthusiastic
- Leadership
- Time management
- Self-motivated
- Computer literate in IT packages
- multitasking
- Customer issues resultant
Timeline
Customers service adviser
Woolovers
2023.04 - Current
Cleaning Worker
Ladies that do / Beecleen Ltd
2014.09 - 2022.01
Sales Assistant
Debenhams
2013.12 - 2014.03
eBay Seller tool store
Sales
2010.03 - 2013.10
Avon Representative
Sales
2009.01 - 2010.02
Eon Next
NVQ Level 1 - Beauty
Chichester College