Caroline Mayor

• Supervisor for the national bereavement helpline, shift leading on a weekly basis, which involves supporting volunteers on each shift, with safeguarding, debriefs and help when needed on a call or email
• Helping to support with the email service, and developing this further with increasing the number of volunteers trained on emails to reach as many bereaved people as possible.
• Regular 1-2-1 support with volunteers and staff on a monthly basis.
• Conducted performance evaluations regularly, provided constructive feedback to volunteers and staff
• Devised annual budget plans to fund various volunteer projects.
• Managed conflicts effectively, maintained harmonious working relationships amongst volunteers.
• Implemented new recruitment strategies, resulted in more diverse volunteer base.
• Created and designed a new Helpline training course, to include new systems and deliver this training and support staff and volunteers through the process.
• Assisted in developing marketing materials to attract potential volunteers.
• Maintained up-to-date records of all volunteers, facilitated easy tracking of hours contributed.
• Handled administrative tasks to streamline volunteer management process.
• Ensured high level of customer service delivered by volunteers at fundraising events.
• Bringing the team together, with wellbeing, self care and team building workshops (online)
• Ensured compliance with health and safety policies, EDI and GDPR during all volunteer activities.
• Built strong relationships with local organisations to secure regular volunteering opportunities.
• Coordinated hiring, recruitment and training.
• Managing supervision attendance and accessibility
• IT - including Microsoft work, excel, PowerPoint, outlook. Organising new volunteers on to these systems and also creating accounts with call handling and 3 rings rota system.
• Editing and rearranging the intranet system - with signposting and training.

• Oversaw daily operations ensuring consistency in quality and service delivery.
• Facilitated webchats, online groups, emails and the helpline.
• Safeguarding lead, including out of hours.
• Organising 1-2-1 workshops and CPD
• Supervising the helpline, creating Rotas on a daily and weekly basis.
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• Collaborated across departments for strategic planning purposes.
• Coordinated project tasks for successful and timely completion.
• Coordinated staff training sessions to enhance skills and knowledge base.

Delivered a range of fitness classes, including dance fitness, spinning classes, aqua Zumba and Zumba.

Supporting each clients goal and achievements

Personal Training - supporting clients on a 1-2-1 basis with individual goals and needs.

Conducted regular equipment checks ensuring all was in proper working order, increasing overall safety standards in the gym area.

Working with bereaved family’s, organising family days and events for children and young people going through. Family or friend bereavement.

Supporting each family with care, empathy and understanding.

Creating a safe space, for children and young people people to explore their own grief journey and implementing goals and support.