Zoe Walmsley
Summary
Seasoned professional with focus on event management and coordination. Excel at creating memorable event experiences by leveraging strong organisational skills, creativity, and attention to detail. Deliver successful events through strategic planning, vendor management, and effective communication.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
17
17
years of professional experience
4026
4026
years of post-secondary education
Work history
Commercial Events Manager
CBRE
2024.04 - 2026.01
- Managed and delivered external events within Wembley Park Estate on both event and non-event days.
- Facilitated third-party events at Wembley Park Estate to ensure smooth operations.
- Liaised with stakeholders, including Wembley Stadium and Wembley Arena, to coordinate efforts.
- Oversaw subcontracting processes for Wembley Park to enhance service delivery.
- Coordinated with vendors for seamless execution of services.
- Administered risk assessment procedures for event safety assurance.
- Streamlined communication protocols for clear and efficient exchanges.
- Facilitated crisis management, maintaining calm in high-pressure situations.
- Conducted venue inspections for optimal space utilisation.
- Managed event logistics, ensuring smooth running of multiple events.
- Explained event packages, options and prices clearly to customers.
- Supervised external contractors to achieve successful events.
Duty Operations Manager
Newday Festival
2025.07 - 2025.07
- Managed control room operations, ensuring safety of festival delegates.
- Made critical decisions based on real-time safety assessments.
- Monitored surveillance systems to prevent security breaches.
- Assigning roles and responsibilities clearly resulted in better task distribution.
- Led crisis management meetings with fast and effective solutions implementation.
- Developed risk mitigation strategies for ensuring safety in emergency situations.
- Ensured smooth operations by effectively managing daily tasks and staff schedules.
- Conducted regular facility inspections, identified potential issues early on.
- Handled high-pressure situations calmly, ensured minimal operational disruption.
- Facilitated regular maintenance activities to ensure equipment longevity.
- Managed shift rotations efficiently, facilitated 24 and 7 operational continuity.
- Coordinated with other department heads for unified business goals achievement.
Duty Manager
Catalyst Festival
2024.08 - 2024.08
- Ensured health and safety compliance for festival operations, overseeing parking and traffic management.
- Managed control room activities to coordinate emergency responses effectively.
- Streamlined workflow processes, enhancing overall efficiency of the establishment.
- Coordinated staff schedules to maximise productivity.
- Identified areas of improvement through regular performance assessments of staff members.
- Delivered excellent customer service through effective communication skills.
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
- Sustained operational excellence with adherence to company policies and procedures.
- Led by example, embodying positive work ethic and motivating staff for peak performance.
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
- Directed staff schedules and rosters, optimising workforce efficiency.
- Met health and safety guidelines to maintain compliant working environments.
Commercial Events Manager
Wembley Park
2022.02 - 2024.03
- Managed and delivered external events at Wembley Park Estate on event and non-event days.
- Facilitated third-party events, ensuring seamless integration with venue operations.
- Liaised with key stakeholders, including Wembley Stadium and Wembley Arena, to enhance collaboration.
- Led post-event evaluation, improving future performance.
- Ensured compliance with local regulations during event planning and execution.
- Streamlined communication protocols for clear and efficient exchanges.
- Handled client queries promptly delivering superior customer service.
- Facilitated crisis management, maintaining calm in high-pressure situations.
- Conducted venue inspections for optimal space utilisation.
- Coordinated with vendors for seamless execution of services.
- Administered risk assessment procedures for event safety assurance.
- Managed event logistics, ensuring smooth running of multiple events.
- Hired temporary event staff based on budgets, event size and specialised skills required.
- Explained event packages, options and prices clearly to customers.
- Obtained client feedback to determine improvements for future events.
- Managed large-scale events from initial planning to successful completion.
Senior Events Officer
Coventry City Council
2020.02 - 2021.01
- Collaborated with City of Culture Trust on City of Culture 2021 Programme and Commonwealth Games 2022.
- Managed and facilitated third-party events on council land.
- Assisted in managing annual music festival for 80,000 attendees over three days, overseeing front of house and control room operations.
- Coordinated traffic management to ensure safety and smooth event flow.
- Assured compliance with all relevant regulations during event organisation process to avoid legal complications.
- Established stringent safety protocols during events to ensure attendee well-being.
- Facilitated smooth communication between stakeholders for successful event execution.
- Conducted post-event evaluations with a view to continuous improvement.
- Developed creative concepts for events, resulting in unique experiences for attendees.
- Fostered relationships with vendors, improving supply chain efficiency.
- Deployed risk management strategies, minimising potential operational disruptions.
- Coordinated event logistics, enhancing overall attendee experience.
- Coordinated event staff workflow and delegated tasks to maintain seamless flow of events.
- Worked with day-of event staff to minimise delays and disruptions using critical thinking skills to solve unexpected issues.
- Distributed event plans and schedule details to staff, driving operations through continuous follow-up.
- Managed support staff and vendor coordination to facilitate logistics during event.
Site Permissions Officer
Bristol City Council
2017.04 - 2020.02
- Facilitated all outdoor events on Council-owned land, collaborating with stakeholders such as British Cycling and Great Run Company.
- Managed forecasting, KPIs, income management, and invoicing processes.
- Promoted Bristol as a premier event space for hire to attract new clients.
- Engaged in business development with both existing and potential clients.
- Performed thorough investigations into reported incidents, leading to accurate record-keeping.
- Maintained high standards of personal conduct, contributing to a positive work environment.
- Facilitated smooth communications between departments for better coordination.
- Increased operational efficiency by streamlining administrative processes.
- Upheld laws and regulations within my jurisdiction, ensuring compliance from all parties involved.
- Conducted risk assessments to ensure public safety.
- Managed conflict resolution for maintaining peace in the facility.
- Worked diligently under pressure whilst preserving high-quality output.
- Handled sensitive information with discretion and professionalism.
- Maintained order and security at public events, defusing tense situations proactively.
Site Permissions Support Officer
Bristol City Council
2016.02 - 2017.03
- Supported Bristol City Council Events team with administrative tasks.
- Acted as Site Permissions Officer to ensure compliance with regulations.
- Escalated critical issues promptly, minimising downtime.
- Prioritised urgent tasks effectively, reducing backlog significantly.
- Ensured secure data handling, following GDPR regulations.
- Updated internal databases regularly for accurate record-keeping.
- Maintained smooth daily operations for improved productivity.
- Adapted quickly to changing environments whilst maintaining high work standards.
- Assisted colleagues in day-to-day duties, enhancing team performance.
- Developed strong working relationships with stakeholders to foster cooperation.
- Collaborated well within a multi-disciplinary team, fostering a positive work environment.
- Resolved complex queries, ensuring customer satisfaction.
- Implemented new filing system, improving document retrieval times.
- Facilitated team collaboration by coordinating meetings and events.
- Set up meetings with clients and stakeholders to progress current projects and proposals.
Administration Assistant
Bristol City Council
2013.01 - 2016.02
- Guided closure processes for nursing and residential homes, ensuring compliance with regulations.\nSupervised administrative staff in nursing homes and day centres to uphold operational standards.\nMentored a Level 2 Business and Administration apprentice, fostering professional growth.
- Managed incoming calls, ensured effective communication channels.
- Handled sensitive information, maintained confidentiality at all times.
- Enhanced communication with team by scheduling and coordinating meetings.
- Communicated professionally with clients, cemented positive relationships.
- Complied carefully with procedures, upheld standards of quality administration.
- Ensured data accuracy with meticulous record keeping practices.
- Processed client requests for enhanced customer satisfaction.
- Facilitated smooth running of daily operations through diligent calendar management.
Mayor/Director's Assistant
Bristol City Council
2014.03 - 2015.07
- Oversee daily management of Mayor and Directors' diaries, ensuring efficient scheduling and organisation.
Supervisor/Dispenser
Lloyds Pharmacy
2009.04 - 2012.09
- Oversaw daily operations of dispensary, managing staff scheduling and workflow efficiency.
- Allocated tasks among dispensary staff to optimise productivity.
- Advised clients on smoking cessation strategies, promoting positive behavioural changes.
- Maintained up-to-date knowledge of pharmaceutical products through continuous professional development.
- Transferred prescriptions electronically when necessary; maximised convenience for patients.
- Ensured adherence to all relevant legal and ethical guidelines whilst dispensing medications.
- Managed a team of junior dispensers, fostered a positive working environment.
- Enhanced pharmacy efficiency with accurate prescription processing.
- Facilitated the smooth running of the pharmacy by organising workflow efficiently.
- Liaised with doctors to clarify prescriptions, ensured accuracy in dispensing.
- Verified prescriptions to prevent any errors, resulted in high-quality service delivery.
- Delivered tailored healthcare advice to patients, improved their understanding of medications.
Education
Certificate Level 2 - Business and Administration, and Management
Brunel @ Gordano
2012.01 - 2024.01
A-Levels - 11 subjects
Carmel Christian School
BristolGCSE -
Carmel Christian School
BristolSkills
- Public speaking
- Networking
- Event organisation
- Team building
- Time management
- Staff training and development
- Talent development
- KPI and goal management
- Administrative project management
- Process improvement techniques
- Office management
- Project management
- Business administration
- Leadership
- Excellent multi-tasking ability
- Staff management
- Contract management
- New business development
- Budget management
- Team mentorship
- Crisis management
- Brand awareness understanding
- Flexibility under pressure
- Brand understanding
- Technical equipment knowledge
- Team Leadership
- Logistics management
- Health and Safety regulations
- Vendor negotiation
- Venue selection
- Safety consciousness
- Leadership qualities
Volunteer Experience
Churches – Bristol/Coventry/High Wycombe, 2000-01-01, Present, Vocals and Musician, Secretary/Missionary, Worship Leader, Reading Partner in Primary Schools, Usher and Hostess, Tech Assistant – Sound desk management, Stage Manager, Children's Church Worker, Food Banks during COVID-19
TRAINING
- Quintain Ltd/Wembley Park
- AutoCAD
- Lloyds Pharmacy / NHS
- Dispenser, Health Care Assistant, Stop Smoking Advisor
- S.A. Associates Management Training Ltd
- IOSH
- SHEilds
- NEBOSH – ongoing
Affiliations
- Singing/music
- Reading
- Spending time with family and friends
Accomplishments
IOSH Trained
Timeline
Duty Operations Manager
Newday Festival
2025.07 - 2025.07
Duty Manager
Catalyst Festival
2024.08 - 2024.08
Commercial Events Manager
CBRE
2024.04 - 2026.01
Commercial Events Manager
Wembley Park
2022.02 - 2024.03
Senior Events Officer
Coventry City Council
2020.02 - 2021.01
Site Permissions Officer
Bristol City Council
2017.04 - 2020.02
Site Permissions Support Officer
Bristol City Council
2016.02 - 2017.03
Mayor/Director's Assistant
Bristol City Council
2014.03 - 2015.07
Administration Assistant
Bristol City Council
2013.01 - 2016.02
Certificate Level 2 - Business and Administration, and Management
Brunel @ Gordano
2012.01 - 2024.01
Supervisor/Dispenser
Lloyds Pharmacy
2009.04 - 2012.09
A-Levels - 11 subjects
Carmel Christian School
GCSE -
Carmel Christian School