Caroline Ives
Swindon ,Wiltshire
Summary
Diligent professional with keen eye for cleanliness and organisation, bringing strong communication and time management skills from previous roles. Adept in maintaining tidy and welcoming environment, while ensuring all tasks are completed to high standards. Committed to creating clean and comfortable space that enhances well-being of occupants.
Experienced professional with focus on maintaining cleanliness and hygiene. Capable of delivering spotless and orderly environments by utilising strong organisational skills and attention to detail. Proven track record in achieving high standards of cleanliness through effective cleaning techniques and time management.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
19
19
years of professional experience
Work history
Premises Assistant
Central North Swindon Parish Council
SWINDON, Wiltshire
2024.06 - Current
- Provided customer service, delivering high levels of satisfaction.
- Coordinated team meetings to enhance communication and productivity.
- Reported any damage found during routine cleans; ensured quick repairs or replacements as necessary.
- Upheld professional demeanour when interacting with clients, contributing to positive company image.
- Conducted inventory checks on cleaning supplies, ensuring stock availability when needed.
- Responded quickly to emergency spills or messes, reducing potential hazards or disruptions in operation area.
- Adhered to health regulations through consistent use of gloves, masks and other protective wear during tasks.
- Assisted with waste management duties, promoting an eco-friendly image of the establishment.
- Improved room appearance by detailed dusting and vacuuming tasks.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
Support worker
Care 1st
SWINDON, Wiltshire
2020.03 - 2021.04
- Prepared nutritious meals that met special dietary needs of clients.
- Provided transportation for medical appointments, ensuring timely arrival.
- Assisted in maintaining clean environment for improved client health.
- Promoted physical activity through assistance with exercises improving overall health condition of the client.
- Contributed feedback on patient progress leading to adjustments in personalised care plans.
- Enhanced wellbeing of patients by providing emotional support and companionship.
- Participated in regular team meetings, enhancing quality of care provided.
- Assured safety measures were met to prevent falls or accidents.
- Implemented care plans set out by healthcare professionals leading to improved patient well-being.
- Supported daily living skills training which increased client self-sufficiency.
- Increased comfort levels with personal care duties such as bathing and dressing.
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
- Provided companionship during outings contributing to an active social life for clients.
- Encouraged social integration by facilitating community involvement opportunities.
- Administered medication according to schedule, promoting optimal health outcomes.
- Assisted with mobility issues enabling easier movement around the home.
- Maintained detailed records of patient behaviour changes for healthcare team reference.
- Helped achieve patient independence through guided tasks and activities.
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
- Administered medication with rigorous planning and recordkeeping.
- Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
- Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
- Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.
- Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
- Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
- Planned, prepared and served meals for [Number] clients, strictly following prescribed dietary orders.
- Conducted one-to-one and group support sessions, helping service users to achieve care plan objectives.
- Improved health outcomes by delivering consistent care in collaboration with nursing team.
- Ensured consistent quality improvement by developing improved personal care services, optimising service user satisfaction.
- Led group activity programmes to support independence and encourage community inclusion.
- Facilitated weekly group meetings, providing safe, secure spaces for service users to interact and socialise.
- Helped service users to gain ability to function independently in society.
- Assisted service users to obtain and access community resources.
- Established and maintained working relationships with clients based on trust and non-judgement.
- Supported clients with rehabilitation and socialisation in community settings.
- Listened to clients' current struggles to signpost relevant support.
- Assessed clients and documented information for records and analysis.
- Adapted support where possible to increase service accessibility.
- Counselled clients through difficult times using approved and compassionate strategies.
- Collaborated with external support providers to maintain good care continuity.
- Liaised with external and internal professionals to provide holistic support.
- Developed tailored action plans whilst prioritising pressing concerns.
Warehouse worker\picker
Wh Smiths via agency
SWINDON, Wiltshire
2019.11 - 2020.03
- Improved warehouse efficiency by accurately picking and packing orders.
- Assisted colleagues as needed, fostered strong team spirit.
- Maintained accurate inventory records for effective stock management.
- Followed company policies and procedures diligently for smooth operations.
- Provided excellent customer service when resolving order issues.
- Worked efficiently under pressure, met tight deadlines on a regular basis.
- Reduced product damage, packed goods securely for transportation.
- Prepared orders promptly for dispatch, ensured timely deliveries.
- Identified discrepancies in stock levels to maintain accurate inventory.
- Scanned and sorted products to tight production deadlines for continued KPI progression.
- Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
- Packaged products using skin wrap machines.
- Handled fragile items carefully, minimised breakages during transport.
- Streamlined order processing with careful attention to detail whilst picking stock.
Support worker
Life ways
SWINDON, Wiltshire
2016.05 - 2019.10
- Supported daily living skills training which increased client self-sufficiency.
- Promoted physical activity through assistance with exercises improving overall health condition of client.
- Participated in regular team meetings, enhancing quality of care provided.
- Prepared nutritious meals that met special dietary needs of clients.
- Assisted with mobility issues enabling easier movement around the home.
- Helped achieve patient independence through guided tasks and activities.
- Assured safety measures were met to prevent falls or accidents.
- Provided transportation for medical appointments, ensuring timely arrival.
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
- Administered medication according to schedule, promoting optimal health outcomes.
- Increased comfort levels with personal care duties such as bathing and dressing.
- Contributed feedback on patient progress leading to adjustments in personalised care plans.
- Implemented care plans set out by healthcare professionals leading to improved patient well-being.
- Completed housekeeping tasks resulting in a clean, safe home environment.
- Enhanced wellbeing of patients by providing emotional support and companionship.
- Actively listened to client concerns thus creating a comforting environment.
Neighbourhood warden
Swindon Borough Council
SWINDON, Wiltshire
2006.09 - 2016.05
- Conducted environmental inspections, ensuring adherence to local regulations and bylaws.
- Monitored anti-social behaviour within the locality; took necessary steps to mitigate such occurrences.
- Engaged in mediation to resolve disputes between neighbours, fostering a harmonious living environment.
- Educated residents on crime prevention measures, contributing to safer neighbourhoods.
- Assisted local residents with issues concerning neighbourhood safety for improved community living standards.
- Provided assistance during local events, fostering a sense of community spirit and unity amongst residents.
- Reported street lighting faults promptly-enhanced visibility after dark.
- Liaised with social services for complex cases requiring professional intervention.
- Supported vulnerable individuals, promoting their independence and improving quality of life.
- Improved public understanding through community meetings, talks and workshops.
- Collaborated with law enforcement agencies for serious matters, ensuring appropriate actions were taken swiftly.
- Promoted sustainability within the community by organising recycling initiatives, reducing waste levels in the neighbourhood.
- Recognised signs of domestic abuse during visits; coordinated with relevant authorities thereby aiding affected individuals.
- Enforced dog fouling regulations rigorously – resulted in cleaner parks and walkways.
- Maintained safe community environments by conducting regular patrols.
- Conducted fire safety checks on residential properties – ensured compliance with safety norms.
- Encouraged healthier lifestyles amongst residents through health promotion campaigns-fostered improved wellbeing in community.
- Maintained a calm, professional approach to appropriately handle difficult situations.
- Carried out patrols of allocated [Location] routes, providing authoritative presence and reassurance to the public.
- Attended reports of pay-and-display parking machinery faults to enable swift resolution and repair.
- Maintained safe, secure environments through careful risk assessments.
- Patrolled assigned areas to maintain safe customer environments.
Education
GCSEs -
Dorcan comprehensive
Swindon 05.1988
Skills
- Customer Service
- Data Entry
- Patient attitude
- Dispute settlements tactfulness
- Pressure handling
- Positive disposition
- Empathy understanding
- Tactful negotiation
- Problem-solving
- Complaint resolution
- Quality maintenance
- Flexibility in shifts
- Noticing repairs
- Work prioritisation
- Hygiene awareness
- Recycling awareness
- Mopping expertise
- Precision cleaning
Timeline
Premises Assistant
Central North Swindon Parish Council
2024.06 - Current
Support worker
Care 1st
2020.03 - 2021.04
Warehouse worker\picker
Wh Smiths via agency
2019.11 - 2020.03
Support worker
Life ways
2016.05 - 2019.10
Neighbourhood warden
Swindon Borough Council
2006.09 - 2016.05
GCSEs -
Dorcan comprehensive