Caroline Green
Welwyn Garden City,United Kingdom
Summary
Expertise in data protection, GDPR compliance, AI governance, and responsible innovation with proven skills in ISO/IEC 27001 implementation and risk assessment.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work history
Director (Part-time)
Verve
London, UK
2025.06 - 2026.03
- I lead Verve's global approach to data protection, governance, and responsible technology use.
- Oversee GDPR compliance and act as Privacy Officer across the organisation
- Maintain and evolve ISO 27001 certification, coordinating audits, risk assessments, and control improvements
- Design and implement AI governance frameworks to support ethical and compliant use of emerging technologies
- Translate regulatory changes into clear, practical actions for the business
- Own internal policies and governance documentation, keeping everything aligned and up to date
- Support commercial teams by leading responses to client security and privacy questionnaires
- Work closely with teams across the business to embed governance into day-to-day operations
- Drive sustainability tracking and reporting, helping shape ongoing improvements
Associate Director – Client Onboarding
Verve
London, UK
2017.09 - 2025.06
- I led client onboarding across key accounts, focusing on making the process smooth, efficient, and well-governed.
- Designed onboarding processes that improved consistency, efficiency, and client experience
- Acted as the link between commercial, research, and delivery teams
- Ensured a seamless transition from sales through to delivery, even on complex engagements
- Strengthened governance and operational standards as the business scaled
- Ensured seamless transition from sales to delivery across complex client engagements
Associate Director – Research
Verve
London, UK
2013.01 - 2017.09
- Led research programmes and delivered strategic insights for clients
- Managed project teams and ensured high-quality delivery
- Built strong client relationships and supported account growth
Associate Director
Tpoll (Largo UK)
London, UK
2012.01 - 2013.01
- Led research projects and managed client relationships
- Supported business development and delivery of insight programmes
Account Manager
Hall & Partners
London, UK
2010.08 - 2012.01
- Managed client accounts and delivered research solutions
- Strengthened relationships and contributed to revenue growth
Senior Research Executive
Tpoll
London, UK
2007.05 - 2010.08
- Designed and executed research studies
- Analysed data and produced actionable client insights
Education
MA - Marketing
University of Hertfordshire
2006.09 - 2007.07
BSc - Business Information Systems
University of Hertfordshire
2002.09 - 2006.05
Skills
- Data protection and GDPR compliance
- AI governance and responsible innovation
- ISO/IEC 27001 and information security
- Privacy by design implementation
- Risk assessment and audit management
- Policy development and documentation
- Client onboarding and operational strategy
- Cross-functional stakeholder management
- Research and insights leadership
- Sustainability and governance reporting
Additional Strengths
- Passionate about ethical AI and responsible data use
- Strong at balancing regulatory requirements with commercial realities
- Experienced in leading cross-functional initiatives and driving organisational change
Personal Approach
- I'm known for being practical, collaborative, and calm under pressure. I enjoy working with different teams to solve complex problems and make governance feel accessible and useful, not just a box-ticking exercise.
- Ultimately, my focus is on helping organisations do the right thing with data and technology, while still moving quickly and delivering value.
Key Strengths for Director of Governance Roles
- Builds and embeds enterprise-wide governance frameworks, not just policies
- Strong balance of risk management and commercial pragmatism
- Experienced in regulatory environments (GDPR, ISO 27001, AI governance)
- Trusted partner to senior leadership on compliance, risk, and strategy
- Proven ability to operationalise governance across growing organisations
Timeline
Director (Part-time)
Verve
2025.06 - 2026.03
Associate Director – Client Onboarding
Verve
2017.09 - 2025.06
Associate Director – Research
Verve
2013.01 - 2017.09
Associate Director
Tpoll (Largo UK)
2012.01 - 2013.01
Account Manager
Hall & Partners
2010.08 - 2012.01
Senior Research Executive
Tpoll
2007.05 - 2010.08
MA - Marketing
University of Hertfordshire
2006.09 - 2007.07
BSc - Business Information Systems
University of Hertfordshire
2002.09 - 2006.05