ATHULYA THULASIDHARAN
CROYDON,United Kingdom
Summary
Dedicated and detail-oriented HR professional with over one year of experience in an Assistant Manager role, bringing hands-on exposure to team coordination, employee relations, and operational support. Currently working full-time as a Warehouse Operative and part-time as a Receptionist, demonstrating strong adaptability, organizational skills, and the ability to manage multiple responsibilities while maintaining high standards of efficiency and professionalism.
Holds a Master of Business Administration (MBA) with a specialization in Human Resources and Finance, providing a solid academic foundation in talent management, organizational development, and financial decision-making. Additionally, possesses a Level 5 CPD certification in HR and Payroll Management (UKPDA), reflecting practical knowledge of payroll processing, HR policies, and compliance.
Committed to building positive workplace environments, supporting employee engagement, and contributing to effective HR operations. Eager to leverage both academic knowledge and practical experience to grow within a dynamic HR function.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Receptionist- Part time
Day Lewis Pharmacy
Croydon, Surrey
2025.06 - Current
- Handled an average of 25+ guest check-ins/check-outs daily, ensuring a smooth and welcoming experience.
- Managed official correspondence, including 150+ emails, letters, and couriers per week, maintaining 100% accuracy.
- Answered 50+ incoming phone calls weekly, providing professional and courteous service.
- Maintained confidentiality of sensitive client information and ensuring compliance with company policies.
- Resolved customer queries and issues with a 95% satisfaction rate, enhancing overall guest experience.
- Multitasked reception and administrative duties while maintaining an organized front desk and reducing errors by 20%.
- Created a welcoming environment for 100+ visitors monthly, improving client feedback scores.
- Processed and organized courier and document logistics, achieving 100% on-time delivery.
- Maintained detailed records and logs, improving accessibility and reducing search time by 25%.
Warehouse operative
Day Lewis Pharmacy
Croydon, Surrey
2025.03 - Current
- Picked and packed all orders with 99% accuracy, minimizing shipping errors.
- Performed monthly stock checks for over 1,000 items, monitoring expiry dates to reduce waste by 15%.
- Applied correct labelling and tagging to 100% of incoming stock, improving traceability and compliance.
- Managed short-dated and long-dated stock, reducing expired product losses by 20%.
- Created and updated stock documentation, streamlining reporting processes and reducing errors by 25%.
- Followed stock rotation procedures (FIFO/FEFO), ensuring timely usage of perishable products.
- Maintained a clean and safe warehouse environment, achieving 100% compliance in safety inspections.
- Assisted in monthly inventory counts and audits for over 1,500 items, improving accuracy and accountability.
- Complied with all health and safety regulations, contributing to zero workplace incidents over the past year.
Assistan Manager
Axis Bank Ltd
Kalady, Ernakulam
2022.12 - 2024.02
- Supported daily branch operations to ensure smooth and efficient service
- Supervised and guided staff performance and team activities
- Delivered excellent customer service and handled client queries and complaints
- Assisted in achieving sales targets for banking products and services
- Managed account opening, documentation, and verification processes
- Ensured compliance with banking regulations, policies, and procedures
- Monitored cash handling and transactions for accuracy and security
- Maintained confidentiality of customer and financial data
- Prepared and reviewed reports, records, and operational documents
- Helped with risk management and fraud prevention measures
- Trained and supported new staff members
- Demonstrated strong leadership, communication, and problem-solving skills
Education
CPD level 5 - Payroll and HR Management
UK Professional Development Academy LTD
Croydon 2001.04 -
Master of Business Administration - HR and Finance
Berchmans Institute of Management Studies
India 2001.04 -
Bachelor of Business Administration - Bussiness Administration
Mar Sleeva College of Arts and Science
India 2001.04 -
Skills
🔹 Core HR Skills
- Recruitment & Talent Acquisition
- Employee Relations Management
- Performance Management
- HR Policy Development & Implementation
- Onboarding & Offboarding Processes
- Workforce Planning
- Payroll Management & Processing
- Strong Verbal & Written Communication
- Conflict Resolution
- Active Listening
- Negotiation Skills
- Stakeholder Management
- HR Documentation & Record Keeping
- Time Management
- Multitasking Ability
- Attention to Detail
- Scheduling & Coordination
- HRIS (Human Resource Information Systems)
- Applicant Tracking Systems (ATS)
- Microsoft Office (Excel, Word, PowerPoint)
- Data Analysis & Reporting
- Knowledge of Labor Laws & Regulations
- Workplace Health & Safety Compliance
- GDPR / Data Protection Awareness
- Team Leadership
- Decision-Making
- Problem-Solving
- Change Management
- Training & Development
- Empathy & Emotional Intelligence
- Confidentiality & Integrity
- Adaptability
- Proactiveness
Languages
English
Fluent
Affiliations
- Travelling
- Drawing and Painting
Reference
Tomasz Dziengielewicz - Manager - Unit 2 - Day lewis Pharmacy
Email: tomasz.dziengielewicz@daylewisplc.co.uk
Contact: +44 07931644400
Certification
CPD Level 5 -HR and Payroll Management
UK Professional Development Academy Ltd
Timeline
Receptionist- Part time
Day Lewis Pharmacy
2025.06 - Current
Warehouse operative
Day Lewis Pharmacy
2025.03 - Current
Assistan Manager
Axis Bank Ltd
2022.12 - 2024.02
CPD level 5 - Payroll and HR Management
UK Professional Development Academy LTD
2001.04 -
Master of Business Administration - HR and Finance
Berchmans Institute of Management Studies
2001.04 -
Bachelor of Business Administration - Bussiness Administration
Mar Sleeva College of Arts and Science
2001.04 -