Carol Walker

• Provided fast checkout service with high levels of customer care.
• Maintained sales floor stock levels through consistent monitoring and regular replenishments.
• Performed daily opening and closing functions and inventory management.
• Handled cash and card payments with accuracy.
• Carried out regular quality checks to ensure displayed products were in good, saleable condition.
• Adhered strictly to policies and procedures for continued company compliance.
• Offered prompt solutions to maintain customer satisfaction.
• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Troubleshot glitches to smooth workflow for customers.
• Managed customer complaints with prompt, mutually beneficial resolutions.

• Kept and maintained accurate filing system for preservation of office information.
• Acted as main contact for parents, students and teachers.
• Screened phone calls and routed callers to appropriate parties.
• Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
• Received, sorted and distributed incoming mail.
• Called maintenance team to perform repairs and inspections on office equipment.
• Ordered office supplies and researched new deals and suppliers.
• Kept files organised and up-to-date for accurate record-keeping purposes.

Maintained Supporter records, entering data, contacting supporters by telephone, email, letter.