JOANNA GILBERT
HAYLING ISLAND,Hampshire
Overview
43
43
years of professional experience
Work history
Customer assistant
Johns Cafe
Hayling Island, Hampshire
2023.11 - Current
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Offered advice on product selection for enhanced levels of support and service.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Deep cleaned shopfloor to uphold strong hygiene and presentation standards.
- Carried out regular quality checks to ensure displayed products were in good, saleable condition.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Managed customer complaints with prompt, mutually beneficial resolutions.
Driver
Surry County Council
Guildford, Surrey
2002.04 - 2022.03
- Planned routes and schedules to achieve consistent service availability.
- Washed and polished service vehicles to maintain professional appearance.
- Handled customer complaints and kept customers satisfied through professional conduct.
- Delivered outstanding customer care to clients, driving safely and responsibly to maintain customer comfort and security.
- Interacted with customers pleasantly and professionally, delivering first-class care and service.
- Completed logs and reports for every trip, detailing fuel delivery times, mileage covered and amount of fuel consumed.
- Retained excellent local area knowledge to plan optimal routes.
- Maintained professional appearance and excellent hygiene levels to uphold company reputation.
- Used on-board navigation systems to plan journeys effectively, meeting estimated delivery times.
- Submitted reports regarding issues and concerns to manager.
- Provided accurate time and cost estimations for journeys.
Nursery teacher
Surrey County Council
Guildford, Surrey
2000.03 - 2002.09
- Utilised tested behaviour management techniques to operate a positive, productive learning environment.
- Provided creative, fun arts and design projects to develop self-expression.
- Developed pupil literacy through positive encouragement in [Type] exercises for continued progress.
- Used games and play to teach early mathematics ideas, such as [Task] and [Task].
- Carefully monitored child progress, keeping updated records to ensure continued development.
- Maintained rigorous safeguarding procedures for continued child safety and wellbeing.
- Carried out [Task] and [Task] to develop communication and language skills.
- Produced positive improvements in personal, social, emotional development through [Action].
- Conducted risk assessments for activities to uphold Health and Safety.
- Supported children's development with learning-through-play activities, aiding social, emotional and educational growth.
- Gave direct instructions to manage behaviour, maintaining positive learning environments.
- Used phonics to build reading and writing skills.
- Monitored interactions within group settings, encouraging sharing and cooperation to facilitate positive socialisation.
- Applied Early Years Foundation Stage (EYFS) framework knowledge to drive curriculum attainment.
- Established rapport with families and delivered comprehensive progress reports.
- Discussed behavioural issues with parents offering practical solutions for improved child development.
- Managed and administered medications and minor first aid treatments, prioritising child safety and wellbeing.
- Adapted activities to support Special Educational Needs and Disabilities (SEND) pupils.
- Implemented Safeguarding Procedures to monitor and protect children.
- Tracked and assessed learning journeys using Nursery Management Software.
- Created safe and stimulating outdoor learning environments.
- Coordinated age-appropriate activities to enhance learning development, including art, music and physical pursuits.
- Communicated daily observations with guardians, maintaining detailed development records.
- Helped children learn numeracy skills using counting games.
Special needs assistant\Playscheme Supervisor
Surrey County Council
Guildford, Surrey
1992.09 - 2002.08
- Liaised with team of professionals from different disciplines to implement comprehensive action plan.
- Created and distributed instructional materials for group and one-on-one use.
- Prepared visual aids, equipment and classroom displays for daily lessons.
- Met with parents about student needs to garner additional support.
- Used curriculum with life-based approach.
- Escorted and supervised students on educational visits and out-of-school activities.
- Supported classroom teacher in monitoring, assessing and recording students progress.
- Assisted students with a range of learning differences, including ADD, ADHD, [Type] and [Type] to achieve their full potential for independence.
- Assisted students to reach social development milestones.
- Supported teachers in managing challenging student behaviour, contributing to progress meetings to provide feedback, raise concerns and recommend appropriate action.
- Created a friendly, positive and inspiring learning environment to facilitate interactions amongst students.
- Took part in school training activities to advance knowledge in working with students with specific learning difficulties.
- Prepared additional learning resources and aids to promote inclusivity in learning.
- Shared information about students with parents, other staff and internal and external agencies in line with shool policies.
- Worked with students in small groups and 1:1 to provide additional support with activities and lessons, offering constructive feedback and advice to develop [Type] skills.
- Identified signs of distress in students, resolving behavioural and emotional issues.
- Observed children to identify changes in behaviour and reported such changes to classroom teacher.
- Monitored students response to learning activities and modified appropriately to achieve intended learning outcomes.
- Supervised students during break times, lunchtimes and after school clubs.
- Worked with students in care programmes with help from relevant professionals on specific needs.
- Monitored special group events and off-site field trips, guaranteeing pupil safety.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Maintained documents and records to comply with internal policies and external regulations.
- Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
Customer service representative
C&A
Guildford, Surrey
1989.07 - 2001.06
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Processed high-value payments with meticulous accuracy.
- Built customer rapport by providing friendly, genuine service, increasing customer retention by [Number]%.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Processed inbound customer calls, providing information on service or product upgrades
- Managed high-volume customer queries simultaneously through effective multitasking.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Adhered strictly to policies and procedures for continued company compliance.
Childminder
Self employed
Nottingham, Nottinghamshire
1981.03 - 1989.04
- Offered learning-through-play activities, stimulating physical, mental and social development.
- Maintained exceptional levels of cleanliness and hygiene to best protect children's health and safety.
- Supervised children's play at home and in external settings, ensuring their physical safety at all times.
- Developed engaging, stimulating activity programmes, following parent guidelines to meet development goals.
- Handled accidents and emergencies calmly and professionally, logging incident details for necessary reference.
- Built trusted relationships with parents through outstanding levels of care and communication.
- Planned and guided age-appropriate tasks, including reading, crafts, baking and games.
- Supplied appropriate snacks, meals and drinks, adhering to dietary requirements for optimal child wellbeing.
- Communicated clearly and attentively to improve children's language and listening skills.
- Supervised children's homework assignments, assisting with difficult tasks to support educational goals.
- Provided high-quality in-home care for infants, toddlers and children aged [Number]-[Number].0
- Carried out meticulous risk assessments for continued child safety and highest adherence to current regulations.
- Coordinated and led various sporting activities for children, promoting physical activity and positive wellbeing.
- Performed newborn nursery duties effectively, such as changing nappies, feeding bottles and introducing nap routines.
- Established effective after-school routine by preparing meals in advance, maximising time for play and homework.
- Conducted nutritional research to prepare nourishing meals and snacks, consistently promoting healthy child development.
Education
NVQ Level 2 - Children at play
Guildford College of Further and Higher Education
Guildford 1998 - 1999
NVQ Level 3 - Childcare
Guildford College of Further and Higher Education
Guildford 1999 - 2001
NVQ Level 3 - Swedish Massage
Guildford College of Further and Higher Education
Guildford 2002 - 2003
Skills
- Retail sales expertise
- Keen problem solver
- Self-motivated
- Team player
- Exemplary customer service
- Dispute resolution
- Lead management
- Customer experience
- Transaction processing
- Customer care
- Instant messaging
- Payment processing
- Training programmes
- Adult care
- Compassionate communication
- Emotional support
- Compassionate client care
- First aid and safety
- Customer service
- Autism spectrum awareness
- Organizational ability
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Customer assistant
Johns Cafe
2023.11 - Current
Driver
Surry County Council
2002.04 - 2022.03
Nursery teacher
Surrey County Council
2000.03 - 2002.09
Special needs assistant\Playscheme Supervisor
Surrey County Council
1992.09 - 2002.08
Customer service representative
C&A
1989.07 - 2001.06
Childminder
Self employed
1981.03 - 1989.04
NVQ Level 2 - Children at play
Guildford College of Further and Higher Education
1998 - 1999
NVQ Level 3 - Childcare
Guildford College of Further and Higher Education
1999 - 2001
NVQ Level 3 - Swedish Massage
Guildford College of Further and Higher Education
2002 - 2003