Carol Thompson
BIRMINGHAM,United Kingdom
Summary
I qualified as a Registered General Nurse in 1993. Upon qualification, from 1993 - 2000 I worked on both female surgical, gynaecology and general surgical wards at Dudley Road Hospital, Solihull Hospital and Birmingham Heartlands Hospital. During my time there I progressed from staff nurse to senior staff nurse. In 2000 I moved into community healthcare as a senior staff nurse. In this position I worked in primary care within GP practices and healthy centres. I completed general nursing duties in GP premises and patients homes. My duties also included health promotion and immunisations.
In 2002 I commenced my Specialist District nursing qualification. This also incorporated the supplementary prescribing qualification. I extended and enhanced my skills as a practitioner in community care.
I have become proficient in clinical assessment, pharmacological treatments, and holistic care planning, with a focus on health promotion and chronic condition management. Demonstrated cultural competence and effective communication skills, ensuring seamless collaboration with colleagues and families.
I'm an experienced Clinical Practitioner with a focus on delivering high-quality patient care and improving health outcomes. I've become skilled in assessments, treatment planning, and patient education, ensuring comprehensive and compassionate care. Adept at working collaboratively within multidisciplinary teams to develop and implement innovative healthcare solutions.
Overview
32
32
years of professional experience
15
15
years of post-secondary education
Work history
Clinical Case Manager/ Clinical practitioner
Birmingham Community Healthcare NHS Trust
Birmingham, West Midlands
2013.01 - Current
- Consulted regularly with colleagues for shared problem-solving and decision-making.
- Communicated with primary and secondary health services to reduce hospital attendances and admissions.
- Developed holistic health management plans resulting in improved community health.
- Regularly updated knowledge on latest medical advancements to provide up-to-date care.
- Supported health management plans for increased patient wellbeing.
- Improved patient outcomes with effective treatment planning and implementation.
- Maintained confidentiality in handling sensitive information; upheld professional ethics standards.
- Collaborated with multidisciplinary teams to provide holistic patient care.
- Advocated for patients' rights, ensuring fair access to healthcare services.
- Established trusting relationships with patients through empathetic communication.
- Ensured accurate documentation, leading to improved interdepartmental communication.
- Provided high standard of patient care by conducting thorough examinations and assessments.
- Assessed patients' condition, swiftly creating and implementing individual care plans.
- Delivered care in line with clinical guidelines for continued practice compliance.
- Initiated clinical diagnosis procedures to verify suspected cases of chronic disease.
- Prescribed and reviewed medication plans in line with current evidence-based practice for optimised patient outcomes.
- Managed patient referrals within multi-disciplinary practice teams and secondary care organisations for improved patient results.
- Managed caseloads of patients.
- Utilised interventions and onward referrals to handle complex cases.
- Advised on dietary, nutrition and illness prevention.
- Developed comprehensive health management plans for increased patient wellbeing.
Bank - District Nurse
Birmingham Community Healthcare NHS Trust
Birmingham, West Midlands
2013.01 - Current
- Implemented care plans for improved health outcomes.
- Coordinated with healthcare teams for holistic patient treatment.
- Supported palliative care patients, enhancing their quality of life.
- Delegated duties efficiently amongst nursing team members for smooth workflow.
- Demonstrated compassionate care in dealing with terminally ill patients.
- Administered injections safely, reducing risk of infection.
- Upheld highest standards in maintaining patient confidentiality at all times.
- Achieved optimal pain management with effective use of medications.
- Provided emergency care effectively under high pressure situations.
- Empowered patients through health education, leading to self-care abilities improvement.
- Managed wound dressings to promote faster healing.
- Educated patients, promoting better understanding of their conditions.
- Assessed patient's health condition, aiding in accurate diagnosis.
- Carried out routine check-ups, monitoring general health status regularly.
- Ensured patient wellbeing by conducting regular home visits.
- Worked closely with families to provide support during difficult times.
- Liaised with multidisciplinary healthcare team to coordinate cohesive care for patients.
- Visited patients for in-home visits to provide routine personal and medical care.
- Provided wound care, medication management and health promotion to patients receiving at-home care.
- Assisted patients with ongoing care needs to promote speedy recovery.
- Assessed patients upon arrival to determine acute care needs and develop ongoing plans.
- Developed trusted rapport with patients and family members through open communication.
- Completed patient visits daily to offer trusted care in home setting.
- Implemented, monitored and maintained high standards of care in daily activities.
- Contributed to holistic planning, delivery and evaluation of high-quality patient care.
- Prioritised dignity and compassion to provide highly regarded end-of-life care.
- Conducted holistic assessments and patient-centred care planning to optimise support.
- Evaluated ability of existing care plans to cater to complex patient needs, implementing changes as necessary.
- Provided life-saving support to patients in emergency situations.
- Worked with clinical team to carry out prescribed treatments addressing individual patient needs.
- Stayed up-to-date on the latest nursing developments to provide best patient care.
- Eased family anticipation by updating regularly on patient progress, developments and treatment changes.
- Handled patients' hygiene needs in support of personal dignity and optimum wellness.
- Used oral, topical and IV medications to manage patient symptoms.
- Dressed surgical wounds, monitored healing and replaced bandages to prevent infections.
- Assisted team with developing balanced care plans incorporating physical, mental and social needs.
- Advised on dietary, nutrition and illness prevention.
District Nurse/ Deputy Team Manager
Birmingham Community Healthcare NHS Trust
Birmingham, West Midlands
2003.07 - 2013.01
- Ensured patient wellbeing by conducting regular home visits.
- Assessed patient's health condition, aiding in accurate diagnosis.
- Advocated for patients' needs, ensuring their voices were heard in treatment plans.
- Managed wound dressings to promote faster healing.
- Developed strong relationships to enhance patient comfort and trust.
- Achieved optimal pain management with effective use of medications.
- Carried out routine check-ups, monitoring general health status regularly.
- Supported palliative care patients, enhancing their quality of life.
- Coordinated with healthcare teams for holistic patient treatment.
- Collaborated with GPs to ensure comprehensive patient care.
- Administered injections safely, reducing risk of infection.
- Delegated duties efficiently amongst nursing team members for smooth workflow.
- Implemented care plans for improved health outcomes.
- Educated patients, promoting better understanding of their conditions.
- Worked closely with families to provide support during difficult times.
- Provided emergency care effectively under high pressure situations.
- Upheld highest standards in maintaining patient confidentiality at all times.
- Empowered patients through health education, leading to self-care abilities improvement.
- Demonstrated compassionate care in dealing with terminally ill patients.
- Assisted patients with ongoing care needs to promote speedy recovery.
- Provided wound care, medication management and health promotion to patients receiving at-home care.
- Visited patients for in-home visits to provide routine personal and medical care.
- Liaised with multidisciplinary healthcare team to coordinate cohesive care for patients.
- Developed trusted rapport with patients and family members through open communication.
- Trained new and junior nursing staff during onboarding phase.
- Completed patient visits daily to offer trusted care in home setting.
- Conducted holistic assessments and patient-centred care planning to optimise support.
- Implemented, monitored and maintained high standards of care in daily activities.
- Contributed to holistic planning, delivery and evaluation of high-quality patient care.
- Prioritised dignity and compassion to provide highly regarded end-of-life care.
- Evaluated ability of existing care plans to cater to complex patient needs, implementing changes as necessary.
- Mentored placement students and staff to encourage workplace learning and development.
- Worked with clinical team to carry out prescribed treatments addressing individual patient needs.
- Dressed surgical wounds, monitored healing and replaced bandages to prevent infections.
- Assisted team with developing balanced care plans incorporating physical, mental and social needs.
- Participated in health education programmes and nurse education activities in clinical and community settings.
- Advised on dietary, nutrition and illness prevention.
Senior staff nurse - Gynaecology/ Surgery
Birmingham Heartlands Hospital
Birmingham, West Midlands
1995.02 - 2000.05
- Assisted doctors during surgeries and procedures, facilitating successful outcomes.
- Coordinated discharge planning for patients which facilitated smooth transitions from hospital to home environments.
- Liaised effectively with other departments for seamless patient care.
- Participated in hospital-wide infection control initiatives, contributing to a safer environment.
- Supervised junior staff efficiently leading to an improved working atmosphere.
- Collaborated with doctors for devising personalised patient treatment plans.
- Administered medication as prescribed by physicians, maintaining optimal patient health status.
- Conducted regular health assessments, ensuring timely intervention when required.
- Ensured high standards of hygiene within the ward, promoting a clean environment for recovery.
- Managed patient care by coordinating with multi-disciplinary medical teams.
- Recognised and responded promptly to emergency situations ensuring safety of patients at all times.
- Provided expert clinical advice to junior nurses, fostering professional growth.
- Advocated for patients' rights with adherence to ethical guidelines and standards.
- Improved patient satisfaction levels by implementing innovative nursing practices.
- Maintained open lines of communication between patients' families and healthcare professionals which ensured transparency in treatment procedures.
- Monitored vital signs regularly, detecting any abnormalities early on.
- Reviewed and updated patient records accurately for enhanced treatment protocols.
- Delivered compassionate care for patients, resulting in increased comfort during treatments.
- Maintained the privacy, dignity and safety of all patients, consistently adhering to health and safety policies.
- Oversaw admission, transfer and discharge of patients.
- Educated patients, caregivers and families on diagnoses, treatment and disease prevention.
- Coordinated and performed patient admissions, transfers and discharges.
- Consistently monitored patient health and wellbeing to recognise deterioration and initiate appropriate action.
- Provided and facilitated activities in medical emergencies or crisis situations.
- Precepted new staff nurses to provide education on hospital policies and procedures.
- Managed progression of care coordination between teams and across areas.
- Assessed clinical performance of nursing students and new nurses and provided techniques to improve nursing care.
- Conducted rounds with physicians to assist with treatment and patient care.
- Facilitated smooth patient discharge, managing transition to hospital wards or referred hospitals.
- Concurred with inter-professional teams to execute recommended quality improvement plans and interventions.
- Utilised benchmarks to examine patient safety practices.
- Tracked near-miss and error report information and initiated strategies to improve patient safety practices.
- Participated in clinical risk and quality improvement initiatives activities.
- Planned and prioritised highest levels of care for residents, consistently anticipating next stage of care.
- Reviewed administration procedures for patient discharge, implementing improvements for waiting time reductions.
- Used oral, topical and IV medications to manage patient symptoms.
- Complied with quality healthcare standards to uphold hospital reputation.
- Stayed up-to-date on the latest nursing developments to provide best patient care.
- Dealt with emergencies with calm and composure.
- Oversaw, trained and mentored student and junior nursing staff.
- Worked with clinical team to carry out prescribed treatments addressing individual patient needs.
- Monitored patient behaviour and responses to treatments and reported concerns to senior staff.
- Handled patients' hygiene needs in support of personal dignity and optimum wellness.
- Dressed surgical wounds, monitored healing and replaced bandages to prevent infections.
- Advised on dietary, nutrition and illness prevention.
- Coordinated care across large wards based on patient priorities and requests.
Junior staff nurse - Gynaecology/ Surgery
Solihull Hospital
Birmingahm, West Midlands
1994.01 - 1995.02
- Enhanced patient recovery by providing emotional support and education on health conditions.
- Ensured proper wound care, faster healing times observed amongst patients in my charge.
- Administered vaccinations to protect against serious diseases.
- Performed basic nursing procedures such as IV insertion and blood draw-enhanced efficiency on the ward.
- Responded swiftly to emergency situations, ensuring prompt care delivery.
- Collaborated with multidisciplinary teams for improved patient care plans.
- Conducted regular checks on stock supplies; ensured availability of necessary materials at all times.
- Assisted senior nursing staff to ensure smooth running of daily operations.
- Adhered strictly to infection control policies, reducing spread of infectious diseases within the ward.
- Provided quality patient care by monitoring vital signs and administering medication.
- Monitored post-surgery patients for complications with close attention to detail.
- Documented patient information accurately in medical records to aid treatment plans.
- Demonstrated excellent communication skills whilst educating families about patient conditions.
- Dispensed prescribed medications safely to prevent adverse drug events.
- Followed all ethical guidelines-upheld confidentiality and respected rights of every patient.
- Maintained clean and safe environment, promoting the wellbeing of all patients and staff members.
- Developed strong rapport with patients to establish trust and promote comfort during their hospital stay.
- Delivered exceptional patient service, which resulted in high levels of satisfaction.
- Prepared patients for surgery, resulting in less pre-operative anxiety.
- Worked closely with fellow nurses, doctors and clinicians for consistent communication and continued best care practices.
- Quickly responded to medical emergencies, working calmly and professionally under pressure.
- Maintained accurate, up-to-date patient records, maximising data accuracy.
- Monitored and recorded patient condition, carrying out and reporting regular observations.
- Established positive rapport with patients and families through active listening and compassionate care.
- Delivered life support with updated first aid and CPR training.
- Conducted informative handovers at shift end through concise and accurate reporting and communication.
- Assessed and evaluated patient needs, supporting accurate diagnosis and care planning.
- Administered medication in line with stringent drug regulations.
- Educated patients on good health, providing leaflets and verbal guidance on improved wellbeing measures.
- Administered oxygen and medication to achieve optimum health outcomes.
- Assisted with routine medical tests and evaluations, documenting findings to aid care planning.
- Supported physicians and consultants with tests and procedures.
- Prioritised health problems to assist patients in complex, urgent or emergency situations.
- Upheld patient trust and confidentiality by managing information with discretion, in accordance with data protection laws.
- Ordered, dispensed and administered prescribed medications and medical products.
- Built caring, compassionate relationships with patients, providing emotional support and encouragement during complex surgeries.
- Supported patients with critical conditions, planning and implementing targeted strategies for optimal recovery outcomes.
- Assisted patients with healing and recovery after surgery.
- Liaised with senior physicians to plan timely, successful patient discharges.
- Generated detailed and comprehensive patient care plans in collaboration with clinical teams.
- Dealt with emergencies with calm and composure.
- Worked with clinical team to carry out prescribed treatments addressing individual patient needs.
- Used oral, topical and IV medications to manage patient symptoms.
- Dressed surgical wounds, monitored healing and replaced bandages to prevent infections.
- Handled patients' hygiene needs in support of personal dignity and optimum wellness.
- Stayed up-to-date on the latest nursing developments to provide best patient care.
- Monitored patient behaviour and responses to treatments and reported concerns to senior staff.
- Followed modern nursing standards for optimum treatments and patient protection.
- Participated in health education programmes and nurse education activities in clinical and community settings.
- Assisted team with developing balanced care plans incorporating physical, mental and social needs.
- Advised on dietary, nutrition and illness prevention.
- Tracked and addressed patient pain levels, helping promote healing by minimising discomfort.
- Eased family anticipation by updating regularly on patient progress, developments and treatment changes.
Bank/Agency - Junior staff nurse - Surgery
Dudley Road Hospital/ LPNS agency
Birmingham, West Midlands
1993.11 - 1995.02
- Demonstrated excellent communication skills whilst educating families about patient conditions.
- Followed all ethical guidelines-upheld confidentiality and respected rights of every patient.
- Provided quality patient care by monitoring vital signs and administering medication.
- Dispensed prescribed medications safely to prevent adverse drug events.
- Delivered exceptional patient service, which resulted in high levels of satisfaction.
- Ensured proper wound care, faster healing times observed amongst patients in my charge.
- Assisted senior nursing staff to ensure smooth running of daily operations.
- Collaborated with multidisciplinary teams for improved patient care plans.
- Prepared patients for surgery, resulting in less pre-operative anxiety.
- Adhered strictly to infection control policies, reducing spread of infectious diseases within the ward.
- Maintained clean and safe environment, promoting the wellbeing of all patients and staff members.
- Monitored post-surgery patients for complications with close attention to detail.
Education
Master of Science - Frailty and Long term condition management
University of Hertfordshire
Hatfield 2025.09 - 2025.12
Bachelor of Science - Independent- Non medical prescribing
Birmingham City University
Birmingham, England 2016.01 - 2026.09
Bachelor of Science - Specialist Community Practitioner - District Nurse
University Of Central England
Birmingham 2002.09 - 2003.07
Registered General Nurse - Healthcare - Nursing
West Birmingham Health Authority
Birmingham, England 1990.05 - 1993.07
Skills
- Patient confidentiality respectfulness
- Advocacy for health equality
- Adapting to shifting priorities
- Exhibiting empathy in practice
- Cultural competence in healthcare
- Strong communication with colleagues
- Clinical assessment proficiency
- Communication with families
- Pharmacological treatments application
- Effective listening to patients
- Medical record-keeping
- Intervention planning
- Health screening
- Clinical assessment
- Clinical judgement
- Nutrition counselling
- Care planning
- Patient diagnosis
- Holistic care assessments
- Health promotion
- Referral management
- Vital signs monitoring
- Complex case handling
- Chronic condition management
- Caseload management
Affiliations
- Travelling
- Dress making
- Going to the theatre
- Book reading
References
References available upon request.
Timeline
Master of Science - Frailty and Long term condition management
University of Hertfordshire
2025.09 - 2025.12
Bachelor of Science - Independent- Non medical prescribing
Birmingham City University
2016.01 - 2026.09
Clinical Case Manager/ Clinical practitioner
Birmingham Community Healthcare NHS Trust
2013.01 - Current
Bank - District Nurse
Birmingham Community Healthcare NHS Trust
2013.01 - Current
District Nurse/ Deputy Team Manager
Birmingham Community Healthcare NHS Trust
2003.07 - 2013.01
Bachelor of Science - Specialist Community Practitioner - District Nurse
University Of Central England
2002.09 - 2003.07
Senior staff nurse - Gynaecology/ Surgery
Birmingham Heartlands Hospital
1995.02 - 2000.05
Junior staff nurse - Gynaecology/ Surgery
Solihull Hospital
1994.01 - 1995.02
Bank/Agency - Junior staff nurse - Surgery
Dudley Road Hospital/ LPNS agency
1993.11 - 1995.02
Registered General Nurse - Healthcare - Nursing
West Birmingham Health Authority
1990.05 - 1993.07