Emily Hills-Johnson
St Neots,Cambridgeshire
Summary
Experienced patient coordinator with natural talent for and experience in healthcare administration. Skilled in scheduling appointments, coordinating patient care. Accomplished at organising and prioritising patient care.
Compassionate professional with talent for communication and organisation, excelling in managing patient interactions and coordinating care plans. Skilled in handling administrative tasks and providing support in healthcare setting. Committed to improving patient experiences and ensuring seamless operations within medical facilities.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Patient coordinator
North West Anglia NHS Foundation Trust
Huntingdon, Cambridgeshire
2023.02 - Current
- Offered compassionate support to patients, easing anxiety about procedures or treatments.
- Ensured timely administration of treatments to enhance patient recovery.
- Liaised with multiple departments internal and external; such as care homes, care agency, equipment agency, third party organisations.
- Improved patient experience with prompt response to queries and concerns.
- Managed and responded to incoming emails promptly to maintain high-quality services.
- Fulfilled administrative duties such as answering phone calls promptly, reducing waiting times.
- Organised meetings for improved communication with medical staff.
- Managed confidential patient records, ensuring privacy and compliance.
- Enhanced patient satisfaction by generating comprehensive care plans.
- Participated in regular team meetings for continuous improvement efforts.
- Fostered strong working relationships across multiple departments.
- Facilitated communication between patients and healthcare team for better outcomes.
- Regularly updated knowledge of healthcare practices, boosting service quality at the clinic.
- Conducted preliminary assessments on patients, aiding in discharge
- Shared patient health information with relevant parties, whilst upholding patient confidentiality.
- Oversee and managed patient flow.
- Responded to queries and requests from patients and other visitors.
- Dispatched hospital ambulances in response to transportation requests.
- Recorded sufficient patient information during patient length of stay.
- Followed strict safety standards, patient protection requirements, and legal guidelines.
- Shared communications between medical staff and patients.
- Collected information from patients via face-to-face or telephone interviews.
- Supported needs of patients from diverse backgrounds and helped each person access medical services.
- Maintained updated calendar of appointments and special dates for healthcare team.
- Used spreadsheet software to track important data and identify administrative trends.
Health care assistant
North West Anglia NHS Foundation Trust
Huntingdon, Cambridgeshire
2022.11 - Current
- Maintained stock levels of medical supplies on the ward, ensured uninterrupted provision of care services during shifts.
- Assisted in patient care, improved comfort and well-being.
- Assisted patients with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
- Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
- Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
- Kept detailed records of patient progress, assisted medical staff in treatment planning.
- Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Administered non-prescription medication under supervision, relieved minor discomforts swiftly.
- Prepared meals for patients, ensured balanced nutrition intake.
- Provided basic health education to patients for proper self-care post discharge.
- Escorted patients for tests or procedures within the hospital premises whilst ensuring their safety and comfort.
- Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
- Liaised between patients and healthcare professionals, facilitated effective communication channels.
- Coordinated activities that encourage social interaction amongst residents within the care home setting to foster a sense of community spirit among them .
- Enhanced healing process by changing wound dressings regularly.
- Assisted in physical therapy sessions with patients to promote mobility improvement.
- Monitored vital signs of patients with meticulous attention to detail for accurate readings.
- Delivered high-quality patient service by maintaining cleanliness in wards.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Maintained confidentiality and compliance standards for optimised patient care.
- Worked closely with nurses to maintain high levels of communication.
- Completed care documentation and monitored patient progress to achieve up-to-date records.
- Prepared healthy meals and delivered feeding support.
- Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
- Helped service users improve their independence, building strength and confidence to enhance daily living.
- Charted daily observations, mobility activity and eating percentages to aid continued patient assessment.
- Safely escorted patients during medical appointments and hospital visits.
- Delivered high-quality, dedicated care to clients with disability, consistently achieving individual care plan objectives.
- Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
- Improved service users' daily lives through compassionate conversation, empathetic care and community socialisation.
- Empowered vulnerable individuals to retain maximum independence through targeted care.
- Thoroughly sterilised and sanitised clinical and mobility equipment.
- Promoted positive physical and emotional wellbeing through empathetic care and compassionate assistance.
- Monitored patients' conditions closely and escalated concerns to senior staff.
- Worked closely with nurses to maintain optimum levels of communication.
- Actively developed professional healthcare competencies through regular training.
Factory production worker
Amethyst Designs Ltd
Bar Hill, Cambridgeshire
2022.06 - 2022.10
- Maintained cleanliness on the factory floor.
- Prepared finished goods for dispatch.
- Operated hand tools to assemble products efficiently.
- Followed compliance guidelines for safe operation of machinery.
- Packaged completed products to prepare them for shipment.
- Adhered to work schedules diligently for maximum productivity.
Education
GCSEs - Mathematics - 4
Hinchingbrooke Secondary School
Huntingdon, Cambridgeshire 09/2015 - 06/2020
GCSEs - English Language - 5
Hinchingbrooke Secondary School
Huntingdon, Cambridgeshire 09/2015 - 06/2020
GCSEs - English Literature - 5
Hinchingbrooke Secondary School
Huntingdon, Cambridgeshire 09/2015 - 06/2020
GCSEs - Combined Science - 6-5
Hinchingbrooke Secondary School
Huntingdon, Cambridgeshire 09/2015 - 06/2020
GCSEs - Fine Art -5
Hinchingbrooke Secondary School
Huntingdon, Cambridgeshire 09/2015 - 06/2020
GCSEs - Religious Studies - 4
Hinchingbrooke Secondary School
Huntingdon, Cambridgeshire 09/2015 - 06/2019
GCSEs - History - 7
Hinchingbrooke Secondary School
Huntingdon, Cambridgeshire 09/2015 - 06/2020
GCSEs - Business Studies - 6
Hinchingbrooke Secondary School
Huntingdon, Cambridgeshire 09/2015 - 06/2020
GCSEs - Geography ( for enquiring minds ) - 6
Hinchingbrooke Secondary School
Huntingdon, Cambridgeshire 09/2015 - 06/2020
A-Levels - Sociology - B
Hinchingbrooke Secondary School
Huntingdon, Cambridgeshire 09/2020 - 06/2022
A-Levels - History - C
Hinchingbrooke Secondary School
Huntingdon, Cambridgeshire 09/2020 - 06/2022
A-Levels - Geography - E
Hinchingbrooke Secondary School
Huntingdon, Cambridgeshire 09/2020 - 06/2022
Skills
- Healthcare systems
- Medical terminology fluency
- Data entry proficiency
- Ethics and professionalism
- Multitasking proficiency
- Documentation accuracy
- Time management
- Knowledge on healthcare laws
- Organised approach
- Tactful communication
- Prioritisation of care
- Referral process understanding
- Cross-Cultural sensitivity
- Patient confidentiality respectfulness
- Empathetic understanding
- Electronic health records use
- Meeting facilitation
- Telephone etiquette
- Front desk management
- Patience and empathy
- Patient advocacy
- Prioritisation under pressure
- Decision-Making in fast-paced settings
- Data protection act understanding
- Interpersonal skills
- Proactive workload management
- Willing to learn new skills
- Team player
- Using initiative
- Listening and taking on advice
Certification
Care certificate - April 2023
Affiliations
- KARATE , KICK-BOXING, GYM , READING .
Accomplishments
2nd DAN in Karate
Brown belt in Kick-boxing
Assistant instructor Certificate in karate
Certificate of Greatness - from NWAFT - January 25
Supporting statement
I started work the Monday after my last A level, as you know firstly at the factory . I now have worked within the NHS for three years, of which both jobs have been extremely challenging but rewarding. Within both jobs I have gained invaluable experience and my confidence has grown. I am at a point in my career trajectory where I want to be challenged more and learn new skills. I feel within my patient coordinator role I have transferable skills which will benefit me in this role and equip me to to learn and adapt to the new role. I am not afraid to ask questions and seek help.
My work ethic is exceptional and I know in both current roles I am well respected, hard working and loyal.
After working with you last Monday , I feel that am suited to this role. Once embedded in the role I can look at new ways of working to enhance the business.
My notice period is 1 month.
Re references I happy to share if successful.
Most of my sickness has been work related. i.e COVID
My last time off sick was June 25 (1 day )
References
References available upon request.
Timeline
Patient coordinator
North West Anglia NHS Foundation Trust
2023.02 - Current
Health care assistant
North West Anglia NHS Foundation Trust
2022.11 - Current
Factory production worker
Amethyst Designs Ltd
2022.06 - 2022.10
GCSEs - Mathematics - 4
Hinchingbrooke Secondary School
09/2015 - 06/2020
GCSEs - English Language - 5
Hinchingbrooke Secondary School
09/2015 - 06/2020
GCSEs - English Literature - 5
Hinchingbrooke Secondary School
09/2015 - 06/2020
GCSEs - Combined Science - 6-5
Hinchingbrooke Secondary School
09/2015 - 06/2020
GCSEs - Fine Art -5
Hinchingbrooke Secondary School
09/2015 - 06/2020
GCSEs - Religious Studies - 4
Hinchingbrooke Secondary School
09/2015 - 06/2019
GCSEs - History - 7
Hinchingbrooke Secondary School
09/2015 - 06/2020
GCSEs - Business Studies - 6
Hinchingbrooke Secondary School
09/2015 - 06/2020
GCSEs - Geography ( for enquiring minds ) - 6
Hinchingbrooke Secondary School
09/2015 - 06/2020
A-Levels - Sociology - B
Hinchingbrooke Secondary School
09/2020 - 06/2022
A-Levels - History - C
Hinchingbrooke Secondary School
09/2020 - 06/2022
A-Levels - Geography - E
Hinchingbrooke Secondary School
09/2020 - 06/2022