Summary
Overview
Work history
Skills
Timeline
Generic

CAROL PHILLIPS

Hinckley,Leicestershire

Summary

Compassionate Bereavement Counsellor helping clients navigate loss with empathy and understanding. Excel in creating safe spaces for emotional expression, leading to meaningful breakthroughs in grief recovery. Skilled in facilitating support groups and individual sessions, resulting in improved mental well-being for clients.

Overview

35
35
years of professional experience

Work history

Volunteer Bereavement Counsellor

Loros Hospice
Leicester, Leicestershire, LE3 9QE
04.2024 - Current
  • Established a safe and empathic environment with open communication channels for clients
  • Conducted regular one-to-one counselling sessions to aid individuals' healing processes
  • Collaborated with other healthcare professionals for comprehensive care provision
  • Participated actively in the Bereavement Hub case conferences; provided insightful input based on detailed client assessments

Self-employed Cleaner

Scrub it & Sparkle
Hinckley, Leicestershire
07.2010 - Current
  • Delivery of high quality, general house cleaning services to fourteen well-established clients
  • I work quickly to complete cleaning within allotted timeframes, offering flexibility when required
  • Services offered also include oven and window cleaning, ironing and rental property deep cleansing
  • Utilisation of eco-friendly products to maintain a safe, chemical-free environment

National Training Manager

Innovate Services
Multi-sited
10.1991 - 06.2010
  • Executed company-wide training sessions in Health & Safety, Food Hygiene and Customer Care, improving overall performance standards across the company
  • Developed bespoke training materials to enhance employee understanding of job roles
  • Enhanced productivity with effective coaching strategies

Skills

  • Client-Centred approach
  • Psychotherapy techniques understanding
  • Bereavement counselling certification
  • Safeguarding training
  • Community outreach experience
  • Training in palliative care
  • Family dynamics navigation
  • Comforting presence
  • Patience and perseverance
  • Online counselling capability
  • Grief theory knowledge
  • Bereavement support group facilitation
  • Record keeping efficiency
  • Multicultural sensitivity and awareness
  • Respectful boundaries awareness
  • Knowledge of dsm-5
  • Grief management understanding
  • Non-Judgmental attitude

Timeline

Volunteer Bereavement Counsellor

Loros Hospice
04.2024 - Current

Self-employed Cleaner

Scrub it & Sparkle
07.2010 - Current

National Training Manager

Innovate Services
10.1991 - 06.2010
CAROL PHILLIPS