carol lawton
Lytham St Annes,Lancashire
Overview
6
6
years of professional experience
Work history
Business Support Administrator
APHA Civil Service
Preston, Lancashire
2022.09 - Current
- Liaised with event venues to confirm company requirements get fulfilled.
- Assisted with collecting statistics, data and other management information.
- Built and maintained strong working relationships with colleagues.
- Prepared meeting materials, set up conference rooms and took notes.
- Organised meetings, took meeting minutes and completed follow-up actions.
- Acted as point of contact for internal and external stakeholders, managing shared team inboxes and forwarding correspondence promptly.
- Made travel and accommodation arrangements for senior management.
Office Assistant
Brook Street Employment Agency
Preston, Lancashire
2022.02 - 2023.09
- Received and screened high-volume internal and external communications, calls and email.
- Organised travel and booked accommodation for members of staff.
- Worked on the Ukraine pets team which involved helping Ukraine refugee's bring there pet's over to the uk
- Worked closely with kennels having in depth detailed discussions to find out availability for how many the pets they could fit in quarantine
- Worked closely with the refugees helping arrange quarantine and all the paperwork needed to bring there pet's to the uk
- Worked internally to create processes that made the transition for the refugees a smoother one.
- Worked with the border control office to ensure that all refugees had the correct paperwork for them to bring there pets across to the UK
Court Clerk
Brook Street Employment Agency
Preston, Lancashire
2021.03 - 2021.10
- Responded to in-person and telephone requests for information from general public, [Job title] and other involved parties.
- Coordinated case evidence to support positive client outcomes.
- Drafted accurate legal documentation from comprehensive research.
- Managed high volume client caseloads through planning and organisation.
- Drew up and filed legal contracts ahead of casework commencement.
- Served court summonses and orders for prompt action.
- Handled case documentation safely and securely for optimised client confidentiality.
Support Worker
Autism Initiatives
Blackpool, Lancashire
2019.10 - 2021.01
- Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
- Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
- Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Continuously promoted best practices in health, safety and security to safeguard service user welfare.
- Planned, prepared and served meals for [Number] clients, strictly following prescribed dietary orders.
- Administered medication with rigorous planning and recordkeeping.
Support Worker
Creative Support
Blackpool, Lancashire
2018.01 - 2019.08
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Led group activity programmes to support independence and encourage community inclusion.
- Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
- Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
- Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
- Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
- Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Applied mobility assistance knowledge to safely ambulate patients in varying elevations and obstacles.
- Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
- Provided support in social, physical and emotional areas to assist clients with integration into local community.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Continuously promoted best practices in health, safety and security to safeguard service user welfare.
- Planned, prepared and served meals for [Number] clients, strictly following prescribed dietary orders.
- Administered medication with rigorous planning and recordkeeping.
Education
A-Levels - Maths
St Wilfrids C of E High School
Blackburn, Blackburn with DarwenA-Levels - English
St Wilfrid's Church of England Academy
BlackburnA-Levels - History
St Wilfrid's Church of England Academy
BlackburnGCSEs - Home Economics
St Wilfrid's Church of England Academy
BlackburnGCSEs - French
St Wilfrid's Church of England Academy
BlackburnGCSEs - Maths
St Wilfrid's Church of England Academy
BlackburnGCSEs - English
St Wilfrid's Church of England Academy
BlackburnCertificate of Higher Education - AAT Accounting
St Wilfrid's Church of England Academy
BlackburnSkills
- Administrative support
- Meeting preparation
- File systems oversight
- Report writing skills
- Business administration
- Office administration
- Data entry
- Travel administration
- Medication administration
- Care plan development
- Life skills development
Timeline
Business Support Administrator
APHA Civil Service
2022.09 - Current
Office Assistant
Brook Street Employment Agency
2022.02 - 2023.09
Court Clerk
Brook Street Employment Agency
2021.03 - 2021.10
Support Worker
Autism Initiatives
2019.10 - 2021.01
Support Worker
Creative Support
2018.01 - 2019.08
A-Levels - Maths
St Wilfrids C of E High School
A-Levels - English
St Wilfrid's Church of England Academy
A-Levels - History
St Wilfrid's Church of England Academy
GCSEs - Home Economics
St Wilfrid's Church of England Academy
GCSEs - French
St Wilfrid's Church of England Academy
GCSEs - Maths
St Wilfrid's Church of England Academy
GCSEs - English
St Wilfrid's Church of England Academy
Certificate of Higher Education - AAT Accounting
St Wilfrid's Church of England Academy