VALENTINA SERRANDREI
SOUTHAMPTON,UK
Summary
CIPD Level 7 qualified professional with an MSc in Human Resource Management and a strong foundation in business administration and HR operations. Currently working as a Business Support Administrator, bringing excellent organisational, problem-solving, and communication skills, along with proven experience supporting senior teams in the private and public sectors such as the NHS and with experience in hospitality environments.
Strong background in employee relations, recruitment, payroll coordination, and office administration through numerous software and applications. Excellence and detail-oriented, proactive, and committed to delivering high-quality support across multiple business functions always pursuing good outcomes and to give the extra mile. Adaptable to hybrid, remote, or on-site environments, seeking to further develop myself in a dynamic and collaborative organisation.
Overview
8
8
years of professional experience
12114
12114
years of post-secondary education
Work history
Business Support Administrator
Living Well Partnership
Southampton
06.2024 - 07.2025
- Deliver high-quality administrative support across Partnership's 8 GP surgeries.
- Maintain accurate HR system records, contracts, working patterns, and employee data.
- Performed recruitment tasks: advertising, interview support, and induction for new starters and medical students.
- Draft and manage business correspondence including letters, emails, and reports.
- Review private medical records and coordinate medical reports for third parties.
- Monitor daily dashboards, audit logs, and staff return-to-work and Bradford score records.
- Prepare invoices and support finance process for outsourced medical documentation.
- Manage multiple business and clinical support inboxes and ensure timely responses.
- Provide induction support and ongoing assistance to medical student placements.
- Increased office performance by establishing new processes and grouped tasks and reviewed old or obsolete task to either simplify or discontinue them with new processes.
- Used internal and external software, including cloud and SAAS along with Microsoft Office (word, excel and Outlook), MS Teams, OneDrive, Forms, Visio. NHS software such as EMIS, Anima, HR software Cezanne and SPINE.
Human Resources Assistant, Acting HR Officer
The Bailey's Hotel
Kensington, London
09.2021 - 05.2024
- First point of contact for managers and staff on HR matters; liaised with General Manager and Interim Head of HR.
- Supported 10+ monthly ER cases including disciplinaries, grievances, investigations, and performance issues.
- Managed HR tasks: probation reviews, payroll changes, reference requests, absences, AWOL, maternity/paternity.
- Administered payroll, processed hours/allowance adjustments, and validated payroll spreadsheets.
- Delivered end-to-end recruitment: job adverts, screening, interviews, candidate queries, and offer negotiations.
- Supported onboarding/offboarding processes: contracts, offer letters, induction packs, and exit admin.
- Reviewed job specs with managers and maintained training records to ensure regulatory compliance.
- Assisted in planning and coordinating L&D activities (in-person and virtual); updated induction materials.
- Maintained and updated HR databases, personnel files, and trackers with confidentiality and accuracy.
- Produced daily, weekly, and monthly reports using Excel; monitored KPIs and HR performance data.
- Supported HR annual processes: performance reviews, salary reviews, BUPA enrolments, and policy compliance.
- Carried out right-to-work checks and other pre-employment vetting.
- Organised staff events, recognition awards, and collaborated with corporate teams on HR initiatives.
Receptionist and Back of the Office Admin
Millennium Gloucester Hotel
London, England
09.2017 - 08.2021
- Act as first point of contact for guests arriving at hotel, resort, or any hospitality establishment.
- Handling check-in and check-out processes for guests. This includes verifying identification, processing payments, assigning rooms, issuing keys, and providing information about hotel amenities and policies.
- Handled around 50 customer calls per day and increased monthly up-sales by 15% with upgrades.
- Managing room reservations and bookings, update reservation system, input guest information accurately, and ensure that rooms are allocated according to guest preferences and availability.
- Handle phone calls, emails, and in-person inquiries from guests, potential guests, and other stakeholders. Provide information about room rates, availability, facilities, local attractions, and any other questions guests may have.
- Address guest complaints, concerns, and special requests promptly and professionally.
- Ensure that lobby or reception area is clean, organized, and visually appealing.
- Responsible for administrative tasks such as handling mail and packages, maintaining guest records, processing invoices, and assisting with other office duties as needed.
Education
MSc - Human Resource Management & Organisational Analysis
King's College London University
London 09.2020 - 12.2021
CIPD MSc course Level 7 - Human Resource Management & Organisational Analysis
King's College London University
LondonCPD-accredited certificate - HR, Payroll, PAYE, and TAX
London Metropolitan University
TQUK Level 2 Certificate - Principles of Business Administration (FO)
Training Qualifications UK
2023
BSc (Hons) - International Business Management
London Metropolitan University
LondonESOL Level 3 - English
City and Islington College
London /2012 - 03.2013
Italian State Diploma - Math, Business, English, Economics, and Geography
Istituto Istruzione Superiore Settore Alberghiero
Cagli, Pesaro Urbino 06.2010
Skills
- HR Policies & Employment Law
- Administrative Operations
- Business Support Services
- Recruitment & Onboarding
- Employee Relations
- Payroll Administration
- Office & Records Management
- Data Reporting & Analysis (Excel, EMIS)
- Microsoft Office Suite
- Interpersonal Communication
Timeline
Business Support Administrator
Living Well Partnership
06.2024 - 07.2025
Human Resources Assistant, Acting HR Officer
The Bailey's Hotel
09.2021 - 05.2024
MSc - Human Resource Management & Organisational Analysis
King's College London University
09.2020 - 12.2021
Receptionist and Back of the Office Admin
Millennium Gloucester Hotel
09.2017 - 08.2021
CIPD MSc course Level 7 - Human Resource Management & Organisational Analysis
King's College London University
CPD-accredited certificate - HR, Payroll, PAYE, and TAX
London Metropolitan University
TQUK Level 2 Certificate - Principles of Business Administration (FO)
Training Qualifications UK
BSc (Hons) - International Business Management
London Metropolitan University
ESOL Level 3 - English
City and Islington College
/2012 - 03.2013
Italian State Diploma - Math, Business, English, Economics, and Geography
Istituto Istruzione Superiore Settore Alberghiero
Similar Profiles
Sherralle WiegendaSherralle Wiegenda
Direct Support Professional at Partnership In Community LivingDirect Support Professional at Partnership In Community Living
Jessica WilsonJessica Wilson
Community Care Coordinator at Partnership For Successful LivingCommunity Care Coordinator at Partnership For Successful Living
CHARMONIQUE SMALLWOODCHARMONIQUE SMALLWOOD
Lead Teacher at ACAP (Albany Community Action Partnership)Lead Teacher at ACAP (Albany Community Action Partnership)
Mollie-May HiscockMollie-May Hiscock
Personal assistant at Jays GroundworksPersonal assistant at Jays Groundworks
Muhammad SaleemMuhammad Saleem
Electrician technician at Waqas Rafiq International Spinning MillElectrician technician at Waqas Rafiq International Spinning Mill