Overview
Work history
Education
Skills
Personal Statement
Generic

Carly Turner

Melton Mowbray,Leicestershire

Overview

19
19
years of professional experience
10
10
years of post-secondary education

Work history

Head of Youth Justice/Y&J Service Manager

Leicestershire County Council
Glenfield, Leicestershire
04.2019 - Current
  • Safeguarding of children.
  • Ensure that the service is child focused and that the voice of children are heard.
  • Displayed ethical behaviour in line with code of conduct to set positive example for employees.
  • Coached and mentored new team members to build high-performing team for optimum productivity.
  • Championed development of new services to improve operational output and meet KPIs and statutory outcomes.
  • Monitored operational progress against budgets for cost-effective service provision.
  • Implemented new policies to reach regulatory compliance with Youth Justice Board and His Majesty's Inspectorate of Probation.
  • Built firm but respectful relationships with staff, leading by example and providing continued encouragement for high levels of motivation and satisfaction.
  • Devised and implemented improvements to service procedures, improving customer satisfaction scores.

Supporting Leicestershire Families Service Manager

Leicestershire County Council
Glenfield, Leicestershire
04.2015 - 03.2019
  • Maintained compliance with the Government's Troubled Families Programme.
  • Analysed customer feedback and trends to drive process improvements.
  • Assessed daily operational needs and requirements and used team meetings to encourage staff goal-achievement.
  • Assessed daily operational needs and requirements and used team meetings to encourage staff to achieve outcomes based on the needs of families.
  • Monitored operational progress against budgets for cost-effective service provision.
  • Championed development of new services to improve operational output and meet KPIs - payment by results.

Youth Justice Team Manager

Leicestershire County Council
Glenfield , Leicestershire
04.2013 - 03.2015
  • Managed and lead a group of motivated Youth Justice Officers, Probation Officers and Social Workers to engage with children who have committed offences,
  • Motivated employees by rewarding exceptional performance and cultivating value-based organisational culture.
  • Represented organisation's value and mission statement at conventions, seminars and other events.
  • Coordinated services by cooperating with other health and welfare service providers, improving offerings to service users.
  • Upheld stringent policies, procedures to maintain consistent workplace standards.
  • Monitored individual and team performance, implementing targeted support to drive improvement.
  • Managed recruitment activities to maintain talented, motivated and skilled workforce dedicated to provision of Youth Justice service.

Probation Officer

National Probation Service
Leicester , Leicestershire
07.2010 - 03.2013
  • Monitored minors, guardians and non-custodial family members.
  • Created and maintained parole hearing information to keep leadership up-to-date on offender status.
  • Produced parole administration documents with 100% accuracy.
  • Tracked assigned juvenile movements and adherence to probation requirements.
  • Handled full caseload, including pre-sentence, pre-trial and client supervision.
  • Evaluated people on probation to determine best course of rehabilitation.
  • Compiled information from law enforcement and conducted interviews with youth offenders.
  • Collaborated with senior leadership during decision-making processes and created thorough offender reports for corrective action planning.

Trainee/Probation Officer

National Probation Service
Basingstoke , Hampshire
09.2004 - 06.2010

Education

GCSEs & A Levels -

Wood Green Academy
Wednesbury
09.1991 - 07.1998

Bachelor of Arts - Community Justice

University of Portsmouth
Portsmouth
09.2004 - 07.2006

NVQ Level 4 - Community Justice (Working with Offending Behaviour)

City and Guilds
09.2004 - 07.2006

Skills

  • Staff development
  • Budgetary governance
  • Motivational leadership
  • Service management
  • Staff recruitment and retention
  • Strategic planning
  • Policy development
  • Customer-focused
  • Team building

Personal Statement

I am a highly motivated and committed Manager and Leader. I have worked as part of the Criminal Justice System for 22 years during which time I have progressed from frontline case management of adults and children to senior leadership positions across family work and youth justice. i consider myself to have a strong ethical value base, focused on delivering high quality services to the customer of services and ensuring that those service users co-produce services to ensure that that they are effective. I build strong relationships and partnerships leading to collaboration and innovation.

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Carly Turner