Carly Baldwin
Stevenage
Summary
I'm a caring and hard working person who takes pride in everything I do. From my experience in care, I've learnt the importance of keeping environments clean, safe, and comfortable for others. I'm reliable, easy to get along with, and always willing to put in the effort to do a job properly. I'm happy working both as part of a team or on my own.
Overview
22
22
years of professional experience
Work history
Care assistant
Quantum Care
Stevenage, Hertfordshire
05.2008 - Current
- Managed stock level for effective store operation.
- Executed visual merchandising displays to increase product appeal.
- Assisted customers to make informed purchasing decisions.
- Resolved queries swiftly, contributing to positive customer experience.
Customer service representative
BHS
Stevenage, Hertfordshire
08.2004 - 05.2008
- Offered technical support, leading to enhanced user experience.
- Performed administrative duties contributing towards smooth store operations.
- Participated in team meetings sharing best practices for improving service delivery.
- Trained new hires for improved productivity and efficiency on the job floor.
Education
GCSEs - English & Maths
The Barclay School
Stevenage 09.1999 - 05.2004
NVQ Level 2 - Hair dressing
North Hertfordshire Collage
Hitchin, Hertfordshire 09.2005 - 09.2007
NVQ Level 1 & 2 - Health & Social Care
edexcel
Stevenage, Hertfordshire 08.2009 -
BTEC - Dementia Care
edexcel
Stevenage, HertfordshireSkills
- High Standards of cleanliness and Hygiene
- Attention to detail
- Ability to prioritise tasks efficiently
- Documentation development
- Cultural awareness
- Infection prevention and control
- Community engagement
- Confidentiality understanding
- Problem-solving
- Communication skills
Affiliations
- spending time with family
- Reading
- socialising
Timeline
NVQ Level 1 & 2 - Health & Social Care
edexcel
08.2009 -
Care assistant
Quantum Care
05.2008 - Current
NVQ Level 2 - Hair dressing
North Hertfordshire Collage
09.2005 - 09.2007
Customer service representative
BHS
08.2004 - 05.2008
GCSEs - English & Maths
The Barclay School
09.1999 - 05.2004
BTEC - Dementia Care
edexcel