Cameron Forbes
Dunfermline,Fife
Summary
A dedicated professional with a strong foundation in time-keeping, organisation skills, and crisis control management. Demonstrates exceptional task delegation and positive communication, ensuring effective decision making and approachability in all interactions. Known for reliability and flexibility, aiming to leverage these competencies towards achieving strategic career goals.
Experienced retail professional focused on leading teams and enhancing customer satisfaction. Achieve operational efficiency and sales growth through strong leadership, effective communication, and strategic problem-solving. Excel in fostering collaborative environments and driving team performance.
Overview
9
9
years of professional experience
Work history
Retail Shift Leader
Tesco
09.2020 - 08.2025
- Led by example in delivering exceptional customer service, addressing customer queries, and resolving issues promptly.
- Coordinated staff rotas, managed time-off requests, and ensured adequate coverage during peak times.
- Handled customer complaints with empathy and professionalism, offering solutions to maintain positive relationships.
- Supervised team of retail assistants, delegated tasks, and monitored performance to maintain high standards of customer service.
- Maintained store presentation standards with attractive merchandise displays and clean, tidy and well-organised shop floor.
- Oversaw employee performance, providing constructive feedback when necessary.
Customer assistant
Tesco
Dunfermline, Fife
11.2016 - 09.2020
- Assisted in visual merchandising efforts, enhancing store appearance and attracting footfall.
- Collaborated efficiently with team members to maintain smooth store operations.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
- Stocked shelves regularly for easy access to products by customers.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Education
Nat 5 - B
English
Standard Grade - A
Computing
Higher - A
Physical Education
Nat 5 - B
Biology
Nat 5 - B
Maths
Skills
- Time-keeping
- Organisation skills
- Crisis control management
- Task delegation
- Positive communication
- Decision making
- Approachability
- Reliability
- Flexibility
Affiliations
- Football
- Golf
- Socialising
References
References available upon request.
Timeline
Retail Shift Leader
Tesco
09.2020 - 08.2025
Customer assistant
Tesco
11.2016 - 09.2020
Standard Grade - A
Computing
Higher - A
Physical Education
Nat 5 - B
Biology
Nat 5 - B
English
Nat 5 - B
Maths
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