Kelly Clark
Tetbury,Gloucestershire
Summary
Highly skilled and qualified strategic leader in diverse areas including HRM, training life cycle, marketing and communications, and operational management. Collaborative communicator committed to promoting synergy across business lines to drive growth, sales, and an agile company culture. A successful track record in the translation of business vision into tangible initiatives and strategy that add value, improve performance, and increase revenue.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Marketing and Communications Manager
Eastwood Park Ltd
Falfield, South Gloucestershire
08.2022 - Current
- Manage marketing, communications and IT teams and systems across whole business unit which incorporates large training facility for healthcare estates and facilities management, and 19th century country house events venue.
- Proposed, designed and implemented corporate rebrand, branding guidelines, websites and new digital marketing strategy across both business units.
- Managed Royal PR and event for training centre official opening in April 2023.
- Work with partners in Brazil, Dubai and Malaysia to promote training offering. Delivered educational lecture in Dubai on healthcare engineering.
- Manage marketing and IT P&L, budgets and delivered 70% improvement on department ROI whilst ending the last financial year 8% under budget.
- Sit on 'Senior Management Team' contributing to strategic decisions, and composing policies, procedures and new initiatives.
- Manage departmental recruitment and inductions, including apprenticeship drives.
- Manage PR and CEO/board communications to internal and external stakeholders.
- Planned daily operations to focus team efforts on current priorities.
- Coached and mentored junior team members on pitching and story development.
- Launched innovative, effective promotions and marketing campaigns to meet client demands.
Training Operations Lead
Eastwood Park Ltd
Falfield, South Gloucestershire
10.2021 - 08.2022
- Training Operations Lead
- Eastwood Park Training and Conference Centre - South Gloucestershire, Working with internal and external colleagues to design, develop and deliver all of Eastwood Parks scheduled, online and onsite training courses
- Responsible for administration and development, delivery and certification of all training courses, manage production of high quality training materials and ensure effectiveness of relevant systems and operational resources
- Ensure thorough monitoring and review of effectiveness of systems and operational resources used in delivery of all courses
- Work directly with training centre manager, senior management team, board of directors and other stakeholders to ensure training offering is in line with business growth and market conditions working across business
- Support with strategic implementation and delivery of Learning and development across business
- Collaborate with training partners in Aras and Dubai to ensure legal delivery compliance and provide certification
- To support learners with additional learning needs and action accordingly
- Manage and work directly alongside administration, sales and trainers to ensure smooth operations across business, coordinating weekly schedules and ensuring legal compliance
- Evaluating learner and trainer feedback and assessing L & D matrix to ensure a standard of excellence and compliance at all times
- Help promote effective cross functional delivery with venue in line with agreed business plan and objectives, ensuring improved collaboration and communication
- Manage, motivate direct reports including overseeing work, conducting 1:1s and performance reviews, absence management and any other management responsibilities
- Introduced new people working practices and HR legal compliance files, new and improved H&S procedure and systems, and a new induction program across business.
Head of Learning & Development
Global Dyslexia Group
Bristol, South Gloucestershire
12.2020 - 06.2021
- Worked alongside CEO to help bring awareness of dyslexia in adults and children to Campaign and lobby for long lasting and sustainable change for the benefit of neurodivergent individuals.
- Travelled and trained in various organisations such as 'Netflix' and 'HSBC' as well as being the official training provider of 'The Great British Expos'.
- Duties included but not limited to the following:
- Strong partnering with HR team members and key stakeholders across business to provide a reliable and professional learning and development service.
- Supporting team with day-to-day transactional learning and development work.
- Created, reviewed, updated and quality-assured HR processes, procedures and training material.
- Created training programmes, content and online workshops for schools and businesses.
- Designed and delivered people development strategy, including annual L&D business plan, with clear and agreed measures of success.
- Provided impartial and objective advice and support to neurodivergent individuals and those with whom they come into contact.
- Disseminate and share best practice regionally, nationally and internationally.
- Manage the employee 'onboarding' experience ensuring appropriate communications, tools, and training interventions are in place to maximise the performance potential of new joiners.
HR and Marketing Director
Spotless Group
Bristol, South Gloucestershire
08.2011 - 12.2020
- Oversaw over 300 members of staff in different branches of the company from spotless social media, spotless cleaning and spotless training.
- Daily duties included but not limited to the following:
- Overseeing monthly payroll and develop systems to ensure all payroll processes are fit for purpose.
- Kept up to date with legal developments and advise the CEO on compliance and risk factors.
- Oversight of the office administration staff, ensuring a smooth running of the office.
- Offered professional leadership and personal support to all team members to enable them to achieve agreed outcomes as well as assuming co-responsibility with other SLT members for the leadership and management of the business in the absence of the CEO.
- Development of junior colleagues through knowledge sharing within HR team and wider people focused functions.
- Provided a professional HR advisory service, supporting the business in the implementation of HR strategy, policy and procedures.
- Managed, maintained and implemented all HR related policies, procedures and HR documentation.
- Consistently ensured an effective HR service offered to all managers and employees.
- Enhanced the employee lifecycle programme - onboarding and induction, personal development plans, annual training plans etc.
- Supported with recruitment when required.
- Compliance of the company's procedures.
- Managed appraisals, disciplinaries, grievances, wellbeing and mental health support.
- Supported performance management.
- Provided accurate employment law advice and HR best practice.
- Delivered HR workshops and support the L&D Manager with training.
- Oversaw the managing of all marketing accounts, and account managers.
Regional Conversion Trainer
Morrisons
South West, South Gloucestershire
06.2005 - 09.2011
- Identified skills and knowledge gaps, tailoring workshops appropriately.
- Delivered instruction across various topics, integrating audio-visual presentations and training materials.
- Monitored employee progress, offering feedback to management on additional training requirements.
- Analysed training needs to determine learning styles and skills shortages.
- Managed the multi-site operation of all front end, and customer service conversion training and operations in the south west, midlands and welsh store conversions from Safeway to Morrisons.
- Delivered training to over 3000 colleagues from general colleagues up to regional management.
- Continued in area training management after the conversions had finished.
Education
MSc - Human Resource Management
University of the West of England, Bristol
Bristol01.2018
Bachelor of Arts - English Literature
University of the West of England
Bristol05.2013
A-Levels - English Literature, English language, Sociology, History
Chipping Sodbury Sixth Form
Bristol08.2002
GCSEs -
Chipping Sodbury Secondary School
Bristol08.2000
Skills
- MSc HRM
- Level 7 CIPD
- Accomplished retail and commercial trainer/manager
- Experienced human resource and operational manager
- Computer literate in Word, Excel, PowerPoint, Outlook and other Web based portals, intranets and IT systems
- Specialist in workplace inclusivity and neurodiversity
- Specialist in workplace wellbeing
- Excellent communicator, leader, team player, with experience of working with all ages
- Experienced in matters of TUPE and Employment Law
- Experienced in events organisation, management and public speaking
- Experienced in marketing and communications across both B2B and B2C
- Certification for mental health in the workplace and a certified workplace mental health first aider
- IOSH certified
Certification
- Certification for Mental Health in the Workplace
- IOSH Certified
Interests
I have a passion for all forms of literature and enjoy reading in my spare time. I spent some considerable time travelling and relish exploring new countries and cultures whenever possible. Having had bariatric surgery and going through the process of extreme weight loss I am passionate about supporting people with achieving their goals. As a woman in business, it is hugely important to me to support other women of any age to follow their dreams and build their self-confidence. For the past few years, I have been supporting a women's refuge for domestic violence in Wiltshire, on a program which encourages and supports them to work towards a new life and achieve their goals. I was also one of the speakers talking at the Festival of Women's enterprise (2020) in celebration of International Women's Day.
Additional Information
- Have Work Experience with students in KS3 & 4
Timeline
Marketing and Communications Manager
Eastwood Park Ltd
08.2022 - Current
Training Operations Lead
Eastwood Park Ltd
10.2021 - 08.2022
Head of Learning & Development
Global Dyslexia Group
12.2020 - 06.2021
HR and Marketing Director
Spotless Group
08.2011 - 12.2020
Regional Conversion Trainer
Morrisons
06.2005 - 09.2011
- Certification for Mental Health in the Workplace
- IOSH Certified
MSc - Human Resource Management
University of the West of England, Bristol
Bachelor of Arts - English Literature
University of the West of England
A-Levels - English Literature, English language, Sociology, History
Chipping Sodbury Sixth Form
GCSEs -
Chipping Sodbury Secondary School
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