HEIDI JANE MADDY
TETBURY,GLOUCESTERSHIRE
Summary
Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner.
Overview
35
35
years of professional experience
8
8
years of post-secondary education
Work History
Health Records Administrator/Receptionist
NHS
Tetbury, Gloucestershire
04.2024 - Current
- Evaluated medical records to assess completeness, accuracy and data integrity.
- Prepared and delivered case notes for different individual or team needs.
- Followed required policies and protocols regarding medical releases to authorised persons.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Assistant - Part time
UBC Ltd
Cirencester , Gloucestershire
06.2024 - 12.2024
- Provided professional reception, telephone answering service and mailroom services for UBC and all their clients.
- Assisted with debt recovery of all outstanding monies from clients in timely manner.
- Assisted with regulatory and FM compliance.
- Setting up V.O clients
- Booking offices, meeting rooms, invoicing clients.
- Ensured centre complies with with all aspects of current Health, Safety and Security regulations.
Managed Services Coordinator
BENEVITY
Cirencester, Gloucestershire
01.2018 - 05.2023
- Developed and delivered matched giving and volunteering programmes, along with disbursement of grants to UK Corporate Clients
- Managed all helplines used and all subsequent email communication both internally and externally
- Produced extensive reports for each client, showing impact programmes have on not-for-profit sector, provided payment reports to various banking partners.
- Converted applications and compiled reports on Salesforce platform, set up and updated various databases, produced monthly disbursement reports for UKOGF and disbursement of funds via Benevity Platform.
- Achieved highly successful grant making programme for corporate client resulting in £500k paid to Schools for STEM activities.
- Quality assured work of other members in team, Assisted and trained new colleagues on client programmes.
Managed Services Coordinator
TRUST CSR LTD
Tetbury, Gloucestershire
05.2017 - 01.2018
- Responsible for developing, delivering matched funding, grant making and volunteering programmes for UK Corporate Clients.
- Managed all helplines and internal/ external communication.
- Converting applications, uploading data to Salesforce platform, Updated various databases.
- Providing payment reports to banking partners.
- TrustCSR acquired by Benevity in January 2018.
Insurance Underwriter
ECCLESIASTICAL INSURANCE
Gloucester, Gloucestershire
08.1993 - 09.2010
- Provided full Underwriting function to branch network dealing with new, existing and renewal of Motor business. Calculated terms and conditions together with claims analysis on variety of fleet risks.
- Dealt with various bespoke motor schemes, such as classic car and agricultural schemes.
- Conducted outbound calls to brokers to demonstrate desire to win business.
- Liaised with credit control monthly and investigated premium discrepancies.
- Tracked upcoming and renewals and new account information to keep accounts accurate. Controlled administration fulfilment and assisted with chasing where appropriate.
Insurance Sales Consultant
RAC INSURANCE SERVICES
Gloucester / Bristol , Gloucestershire
08.1990 - 04.1993
- This role involved dealing with customers and public on telesales basis for Motor and Household new business. Personal and branch targets consistently met.
- Dealt with RAC membership enrolments, and all other RAC products and Services. Extremely knowledgeable in regards to company's products and services to advise customers on choices for their needs.
- Capitalised on upsell opportunities with offers of RAC products and services and additional insurance policy options.
- Evaluated leads obtained through direct referrals, lead databases and cold calling.
Education
RSA Computer Literacy & IT - Passed
Gloucester College
Gloucester 09.2000 - 07.2001
RSA Typing Level 1, 2 & 3
Stroud College
Stroud, Gloucestershire 09.1988 - 07.1991
GCSEs - 10 Passes
Highwood Secondary School
Nailsworth, Gloucestershire 09.1983 - 07.1988
Skills
- Proficiency in Office programs
- Excellent communication and Administration skills
- Reliable and Approachable
- Excellent at Prioritising Workflow
- Good Team player but when required able to work Independently
Timeline
Customer Service Assistant - Part time
UBC Ltd
06.2024 - 12.2024
Health Records Administrator/Receptionist
NHS
04.2024 - Current
Managed Services Coordinator
BENEVITY
01.2018 - 05.2023
Managed Services Coordinator
TRUST CSR LTD
05.2017 - 01.2018
RSA Computer Literacy & IT - Passed
Gloucester College
09.2000 - 07.2001
Insurance Underwriter
ECCLESIASTICAL INSURANCE
08.1993 - 09.2010
Insurance Sales Consultant
RAC INSURANCE SERVICES
08.1990 - 04.1993
RSA Typing Level 1, 2 & 3
Stroud College
09.1988 - 07.1991
GCSEs - 10 Passes
Highwood Secondary School
09.1983 - 07.1988
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