Calum Paul

Provid leadership for services supporting refugees and migrant communities in language learning, employability, and capacity-building.

Led service improvement initiatives beyond ESOL, focusing on organisational development and strategic delivery.

• Coordinate a team of qualified ESOL tutors and volunteers across a large geographic area.
• Depute for senior management in leadership meetings, influencing strategic planning and multi-agency representation.
• Shape local authority strategies for refugee integration, employability, and adult learning.

Design and deliver tailored ESOL-employability programmess with community partners and learners.

• Identify service gaps and developed new offerings based on community needs.
• Built strategic partnerships with third-sector organisations to enhance service alignment and maximize impact.

• Provided weekly risk reports and escalated exceptions to senior management for prompt resolution.
• Implemented migration of client accounts as part of Morgan Stanley's Brexit strategy.
• Utilized Microsoft Excel and advanced functions to analyze data and create reports to inform risk management decisions.
• Glasgow, UK
• Temporary contract

• Established synergy with Languages departments in UK universities to facilitate Virtual French-English Exchange Programme for language students.
• Created syllabus and course content for Visual Arts Department English programme after staff departure, receiving positive feedback from students and teachers.
• Evaluated and suggested improvements to syllabus for subsequent year based on feedback received.
• Proofread articles and contributed to publication "English-speaking towns and cities: narratives" as assigned by Head of English Studies Department.
• Delivered innovative lessons for undergraduate English Language students, adapting content based on periodic feedback.
• Organised video project for final year students, providing detailed written linguistic feedback to each participant.
• Graded oral and written assessments for over 300 students yearly, applying university marking criteria using Microsoft Excel for data analysis.

• Developed and presented a training session to fellow teaching staff on effectively integrating videos into classroom activities, resulting in improved engagement and learning outcomes.
• Received exceptional feedback from a client, stating they would renew their contract if guaranteed a teacher of my calibre, resulting in additional classes being offered by the centre.
• Instructed low-intermediate and advanced adult groups, tailoring materials and activities to meet individual needs and skill levels.
• Adapted course materials from various textbooks, including New Total English Advanced (Pearson), to create dynamic and engaging lessons.
• Created and implemented skill-building activities using authentic materials, such as English-language films and newspapers, to improve language proficiency and real-world application.
• Proficiently utilized Microsoft Excel and advanced functions to manage and track student progress and performance.
• Adult Education Centre annexed with Jean Monnet University, Saint Etienne, France

• Assumed responsibility for liaising with external stakeholders, including Nestlé, and presenting feedback to the team on improving services after only three months with the company.
• Designed and delivered employability-focused English programmes, including CV writing and interview preparation, for students applying for internships and placements in the UK and other English-speaking countries.
• Delivered workshops within engineering schools supporting entry into the nuclear and power sectors, working closely with institutions and learners.
• Coordinated programmes, liaised with institutional partners and ensured quality and consistency of delivery.

• Ensured German and UK customer queries were answered within agreed response times.
• Handled customer queries via telephone, email, and live chat.
• Liaised with our software testing division to relay common issues raised to ensure our customers’ concerns were made known to other departments.
• Glasgow, UK
• Summer job

• Earned an excellent end-of-year report from supervisor after the first year of the program, which led to an endorsement to undertake a second year.
• Organized and led an extracurricular English-speaking group for students voluntarily.
• Assisted a diverse group of students with varying needs, including primary school children with learning difficulties and adults undergoing vocational training.
• Assisted students in developing their conversational English skills.
• Worked collaboratively with teaching staff to support their classroom activities.
• Göttingen, Germany

• Collaborated in a cross-functional team of four translators to support a network of technical engineers and client sales, ensuring efficient communication between all parties.
• Translated customer correspondence from German to English and vice versa, meeting all key performance indicators (KPIs) and maintaining accuracy and quality in all translations.
• Gourock, UK
• Summer job

• Primarily responsible for delivering high-quality customer service and ensuring proper stock replenishment and rotation.
• Also trained and proficient as a checkout operator.
• Received two "Staff Value Awards" for providing exceptional customer service.
• Kilbirnie, UK