Calum Millar
Kilmarnock,South Ayrshire
Summary
Reliable and proactive individual with strong communication and customer service skills, combined with ability to manage tasks efficiently and work well under pressure. Adept in handling passenger inquiries and maintaining clean and organised environment.
Currently I am working as a flexi-contract steward onboard the busiest ship in the Stena Line fleet on the busiest route. I have enjoyed adapting to working in the fast paced environment and living onboard the ship. I am enthusiastic about furthering my knowledge of seafaring specifically as a trainee Deck Officer.
Overview
2
2
years of professional experience
Work history
Onboard Service Steward
Stena Line
Cairnryan, Dumfries and Galloway
07.2025 - Current
- Conducted inventory management to ensure sufficient stock levels.
- Ensured adherence to dietary restrictions whilst preparing meals for guests with specific dietary needs.
- Addressed customer complaints promptly, fostering improved customer relationships.
- Adhered to health and safety regulations to maintain a safe working environment.
- Maintained uniform neatness as per company guidelines.
- Collaborated with team members for efficient workflow during peak hours.
- Delivered exceptional customer service for enhanced guest experience.
- Performed dishwashing duties, promoting a clean and hygienic workspace.
- Executed safety protocols with daily safety checks and participated in weekly fire and abandon ship emergency drills.
- Upheld strict hygiene standards by regularly sanitising all kitchen equipment and utensils.
- Coordinated effectively with kitchen staff to streamline food service operations.
- Maintained a clean and inviting deck area for improved customer satisfaction.
- Promoted additional special offers to guests.
- Adhered to all company policies whilst performing duties.
- Collaborated effectively with crew members to ensure smooth operations.
- Executed daily cleaning tasks, resulting in a well-maintained passenger lounge.
- Answered queries about ferry services, improving customer understanding and satisfaction.
- Maximised sales profits using proven upselling and cross-selling techniques.
Retail sales associate
The Royal & Ancient Golf Club of St Andrews
Troon, South Ayrshire
07.2024 - 07.2024
- Welcomed customers and provided responsive assistance to improve store experiences.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Organised displays to promote inventory and encourage customer purchases.
- Worked closely with stock team to guarantee product availability and meet client requests.
- Recommended merchandise based on exact customer needs, improving sales conversion rates.
- Championed highest level of professionalism and expertise in communication and teamwork.
- Demonstrated product usage and features to customers.
- Provided management constant feedback on client activity and market trends for informed decision-making.
- Enhanced customer experience through all communication channels through professionalism and product knowledge.
Kitchen porter
Spice Route
Kilmarnock
07.2023 - 08.2023
- Kept kitchen areas clean, orderly and well-stocked for smooth service.
- Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
- Washed cutlery and crockery using industrial dishwashers and manual methods for pristine finish.
- Collected, washed and sanitised dishes and cooking utensils.
- Worked well in busy kitchen settings, coordinating and partnering with other staff to complete tasks efficiently.
- Washed, peeled and chopped vegetables to be used in dishes.
- Ensured kitchen equipment, crockery and utensils were spotlessly clean after shifts, ready for next service.
- Removed waste and spills quickly, keeping food preparation areas clean and professionally organised.
- Kept health and hygiene standards high, ensuring washed pots and cutlery were impeccably clean for service.
- Used kitchen equipment as instructed and to safety protocols.
- Cooperated well with kitchen teams, improving workflow and raising working standards.
- Assisted senior kitchen teams with ingredients preparation, enabling readiness for next service.
Education
Scottish Qualifications Certificate -
Prestwick Academy
ScotlandScottish Qualifications Certificate -
Prestwick Academy
ScotlandSkills
- Communication skills
- Leadership
- Resourcefulness
- Punctuality and reliability
- Calm under pressure
- Public speaking
- Ability to work off of own initiative
- Ability to work as part of a team
- Strong work ethic
Basic Maritime Training
- Unrestricted ENG1 - Valid until 14th May 2027
- STCW Reg VI/6 - Certificate of Proficiency in Security Awareness
- STCW Reg VI/1 - Certificate of Proficiency in Personal Safety and Social Responsibilities
- STCW Reg VI/1 - Certificate of Proficiency in Fire Prevention and Fire Fighting
- STCW Reg VI/1 - Certificate of Proficiency in Survival Techniques
- STCW Reg VI/1 - Certificate of Proficiency in Elementary First Aid
- STCW Reg V/2 - Safety Training for Personnel Providing Direct Service to Passengers
- STCW Reg V/2 - Passenger Ship Crowd Management Training
- Maritime Cybersecurity Awareness Training
Timeline
Onboard Service Steward
Stena Line
07.2025 - Current
Retail sales associate
The Royal & Ancient Golf Club of St Andrews
07.2024 - 07.2024
Kitchen porter
Spice Route
07.2023 - 08.2023
Scottish Qualifications Certificate -
Prestwick Academy
Scottish Qualifications Certificate -
Prestwick Academy