Callum Walker
Auchterarder,Perth and Kinross
Summary
Enthusiastic Restaurant Assistant of Over 4 years experience within the thriving Hospitality Industry, improving customer experience through impeccable service. Consistently reaching business and personal targets through a can-do attitude and dedication to hard work. Aiming to have a positive impact on staff and guests alike. Continually being Friendly and professional to consistently Improving customer feedback, and working hard to maintain positive results.
Overview
4
4
years of professional experience
Work history
Restaurant Assistant
Cafe Kisa Auchterarder LTD
Auchterarder, Perth and Kinross
06.2019 - Current
- Trained junior staff on Restruant processes to meet customer expectations and company standards.
- Improved customer experience through exceptional service.
- Handled customer data in line with company guidelines.
- Positively impacted customers and team members with can-do attitude.
- Accomplished experience in front of house, waiting and bar work.
- Carried out regular rubbish removal, mopping and sweeping, maintaining clean bar environments throughout service shifts.
- Utilised storage effectively to keep bar equipment and supplies safely and clearly organised.
- Cooperated well with kitchen teams, improving workflow and raising working standards.
- Received and unloaded new inventory for storage in-house.
- Engaged clients to determine needs and recommend menu items.
- Rotated stock to keep ingredients fresh.
- Observed health and hygiene standards to minimise food contamination.
- Cleared tables to remove dirty utensils and leftover food items.
- Manned till and processed and recorded payments for orders.
- Rotated food on and in display cases, disposing of spoilt items.
Restaurant Assistant
Kisa's Perth LTD
Perth, Perth and Kinross
07.2023 - Current
- Trained junior staff on Restruant processes to meet customer expectations and company standards.
- Improved customer experience through exceptional service.
- Handled customer data in line with company guidelines.
- Positively impacted customers and team members with can-do attitude.
- Accomplished experience in front of house, waiting and bar work.
- Carried out regular rubbish removal, mopping and sweeping, maintaining clean bar environments throughout service shifts.
- Utilised storage effectively to keep bar equipment and supplies safely and clearly organised.
- Cooperated well with kitchen teams, improving workflow and raising working standards.
- Received and unloaded new inventory for storage in-house.
- Engaged clients to determine needs and recommend menu items.
- Rotated stock to keep ingredients fresh.
- Observed health and hygiene standards to minimise food contamination.
- Cleared tables to remove dirty utensils and leftover food items.
- Manned till and processed and recorded payments for orders.
- Rotated food on and in display cases, disposing of spoilt items.
Gratuity Troncmaster
Cafe Kisa LTD
Auchterarder, Perth and Kinross
04.2023 - Current
- Solely responsible for all disruption of Gratuities left by all guests with the Company both in Card and Cash
- Ensured All staff were paid correctly and fairly
- Fairly Disrupted monthly Gratuities left by tests to all staff on a hourly rate basis
- Managed bank accounts with regards to the Tronc
- Responsible for the management of the Tronc Account
- Accurately paying HMRC within Government Guidance and Laws set out by HMRC
- Taxed staff fairly and in accordance with HMRC
- Responsible for all income and expenditure within the Tronc
Education
Higher National Diploma - Hospitality Management
University of Highlands and Islands, PERTH
Perth 09/2023 -
Certificate of Higher Education - First Line Management
University of Highlands and Islands, PERTH
Perth, Perth and Kinross 08/2022 - 08/2023
Scottish Qualifications Certificate - Business Management
The Community School of Auchterarder
Perth & Kinross 08/2022 - 08/2023
Scottish Qualifications Certificate - Administration and IT
The Community School of Auchterarder
Perth & Kinross 08/2022 - 08/2023
Scottish Qualifications Certificate - English
The Community School of Auchterarder
Perth & Kinross 08/2022 - 08/2023
Scottish Qualifications Certificate - Modern Studies
The Community School of Auchterarder
Perth & Kinross 08/2022 - 08/2023
Scottish Qualifications Certificate - Business Management
The Community School of Auchterarder
Perth & Kinross 08/2021 - 08/2022
Scottish Qualifications Certificate - Practical Cookery
The Community School of Auchterarder
Perth & Kinross 08/2021 - 08/2022
Scottish Qualifications Certificate - English
The Community School of Auchterarder
Perth & Kinross 08/2021 - 08/2022
Scottish Qualifications Certificate - Applications of Mathematics
The Community School of Auchterarder
Perth & Kinross 08/2021 - 08/2022
Scottish Qualifications Certificate - Biology
The Community School of Auchterarder
Perth & Kinross 08/2021 - 08/2022
Scottish Qualifications Certificate - Geography
The Community School of Auchterarder
Perth & Kinross 08/2021 - 08/2022
Scottish Qualifications Certificate - Modern Studies
The Community School of Auchterarder
Perth & Kinross 08/2021 - 08/2022
Scottish Qualifications Certificate - Mathematics
The Community School of Auchterarder
Auchterarder, Perth and Kinross 08/2021 - 08/2022
Skills
- Natural communicator
- Upbeat, outgoing and positive
- Efficient under pressure
- Can-do Attitude
- RESDIARY - Online Reservation System Trained
- ICR - Point of Sale system operation
- Spirits, wine and food service
- Table clearing
- Table service
- In-depth food and wine knowledge
- Payment processing
- Food and beverage specialist
- Positive Attitude
- Cash handling
- Dietary options
- Spirits knowledge
- Wine pairings
- Menu knowledge
- Extensive hospitality background
- Special dietary requirements
- Food hygiene understanding
- Efficient and proactive
- Safe food handling
- Sanitisation procedures
- Cleaning requirements
- Quality Control
- Food storage
Languages
English
Native
Timeline
Restaurant Assistant
Kisa's Perth LTD
07.2023 - Current
Gratuity Troncmaster
Cafe Kisa LTD
04.2023 - Current
Restaurant Assistant
Cafe Kisa Auchterarder LTD
06.2019 - Current
Higher National Diploma - Hospitality Management
University of Highlands and Islands, PERTH
09/2023 -
Certificate of Higher Education - First Line Management
University of Highlands and Islands, PERTH
08/2022 - 08/2023
Scottish Qualifications Certificate - Business Management
The Community School of Auchterarder
08/2022 - 08/2023
Scottish Qualifications Certificate - Administration and IT
The Community School of Auchterarder
08/2022 - 08/2023
Scottish Qualifications Certificate - English
The Community School of Auchterarder
08/2022 - 08/2023
Scottish Qualifications Certificate - Modern Studies
The Community School of Auchterarder
08/2022 - 08/2023
Scottish Qualifications Certificate - Business Management
The Community School of Auchterarder
08/2021 - 08/2022
Scottish Qualifications Certificate - Practical Cookery
The Community School of Auchterarder
08/2021 - 08/2022
Scottish Qualifications Certificate - English
The Community School of Auchterarder
08/2021 - 08/2022
Scottish Qualifications Certificate - Applications of Mathematics
The Community School of Auchterarder
08/2021 - 08/2022
Scottish Qualifications Certificate - Biology
The Community School of Auchterarder
08/2021 - 08/2022
Scottish Qualifications Certificate - Geography
The Community School of Auchterarder
08/2021 - 08/2022
Scottish Qualifications Certificate - Modern Studies
The Community School of Auchterarder
08/2021 - 08/2022
Scottish Qualifications Certificate - Mathematics
The Community School of Auchterarder
08/2021 - 08/2022
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