Oliwia Czerniecka
Slough,Berkshire
Summary
Enthusiastic Restaurant Team Leader of 2 years, improving customer experience through impeccable service. Consistently reaching targets through personable attitude and dedication to hard work. Aiming to have a positive impact on staff and clients alike. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
3
3
years of professional experience
Work history
Fine Dining Restaurant Team Leader
Legoland Windsor Resort
Windsor , Berkshire
09.2023 - Current
- Maintained up-to-date knowledge of menu offerings to handle customer queries.
- Positively impacted customers and team members with can-do attitude.
- Received and unpacked incoming deliveries, rotated existing stock and put away new items.
- Observed health and hygiene standards to minimise food contamination.
- Cooperated well with kitchen teams, improving workflow and raising working standards.
- Accomplished experience in front of house, waiting and bar work.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Ensured high performance standards through regular staff training.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Waitress
Legoland Windsor Resort
Windsor, Berkshire
07.2022 - 09.2023
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Kept tables clear of used crockery, glassware and cutlery.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Accurately took orders, making menu recommendations as appropriate.
Education
Certificate of Higher Education - Hairdressing
Reading College
Reading 09/2021 - 06/2024
Skills
- Customer Service
- Product knowledge
- Multitasking
- Food preparation
- High-volume dining
- Positive attitude
- Natural communicator
- Food hygiene understanding
- Excellent communication
- Catering support
- Food safety and rotation
- Change management experience
- Team supervision
- Allergen management
- Upselling
- Attention to detail
Languages
English
Fluent
Polish
Native
Timeline
Fine Dining Restaurant Team Leader
Legoland Windsor Resort
09.2023 - Current
Waitress
Legoland Windsor Resort
07.2022 - 09.2023
Certificate of Higher Education - Hairdressing
Reading College
09/2021 - 06/2024