Callum Tait

• I had originally started my plumbing and heating apprenticeship with Robison and Davidson after leaving school at the age of 16
  Unfortunately in March 2011 I was made redundant from Robison and Davidson after the firm went into receivership

• After applying to various local companies I was lucky to gain employment and carry on with my apprenticeship with Jim Dalziel.
• During my time there, I assisted and installed various hot water and central heating systems such as; underfloor heating, oil fuelled systems, domestic gas systems, electric systems, and solid fuel systems, including maintenance and repairs
• (progressed with apprenticeship and Gas qualification)

• After completion of my apprenticeship I continued employment with Jim Dalziel for another 2 years as a fully qualified gas engineer.
• Gained experience in installing gas appliances and pressurised heating and water systems on my own and as part of a team.
• Installation of bathrooms
• Working on building sites for new build homes and new extentions.
• Diagnosed and repaired faults affecting proper performance of heating systems.
• Conducted boiler servicing, diagnosing faults and replacing defective parts.
• Completed all works to high standards in line with company and industry requirements.
• Supervised and positively motivated junior staff and apprentices.
• Communicated with customers to explain correct operation of gas appliances and importance of regularly servicing gas applinces.

• I joined as a fitter delivering a contract with Dumfries and Galloway Housing Partnership, subcontracted through British Gas, installing full and complete heating systems which had to be completed in one working day, this was at times extremely challenging to say the least.
• After only 4 months in the role as a fitter I was made up to the role of team leader.
• In my role as team leader, I was responsible for every ones safety on site, this was normally limited to the two other plumbers that were part of the team I managed however occasionally included joiners, builders, electricians and the occupants if the properties decided they wanted to stay at home while the work was being carried out and I would then be responsible for ensuring that they were fully aware of what risks there were to them and what safety measures we had put in place to protect them and that they were required comply with or they would have to leave.
• At the end of each day I completed a walk round of the site and sign off the job ensuring the work had been completed to a safe and high standard.
• Another responsibility that came along with being a team leader was providing a first point of contact and response to any out of hours customer emergencies on behalf of the company, this helped me gain experience dealing with members of the public and helping to communicate how issues would be resolved.
• Implemented and documented standard operating procedures to comply with audit and safety requirements.
• Arranged access to properties and booked appointments with customers.
• Kept secure and correctly operated plant and equipment supplied, from vehicles to flue gas analysis and mobile data equipment.
• Completed all works to high standards in line with company and industry requirements.
• Cleaned and tidied work sites after job completion.

• I currently hold the role of First call operative (FCO) at SGN in Dumfries and Galloway. My job involves many challenges including being first responder to gas escapes internally and external escapes on gas mains and services.
• responding to active Carbon Monoxide alarms.
• functional maintenance on medium pressure regulators and completing gas meter work for SGN and gas meter work on behalf of national grid both domestic and industrial and commercial up to U40 meters.
• These responsibilities all have different challenges in which I complete to the highest standard possible. When needed I also assist team leaders in undertaking work on gas mains such as mains replacement and repairing escapes. The role of FCO is very enjoyable to me as every job is different and I relish the challenge that comes with every one.
• Current in date gas qualifications include

ESP (Emergency service provider)

MET1 (Domestic Gas meter installation)

MET 4 (Non domestic gas meter installation up to U40)

Domestic Pipework

Non domestic pipework

• Worked with minimum disruption to service users, cleaning and tidying up premises after work.
• Achieved excellent customer satisfaction ratings for troubleshooting and repairs.
• Completed gas safety paperwork in line with Gas Safe and company procedures.
• Carried out planned maintenance checks on systems and equipment.