CALLUM MCKNIGHT
Manchester
Summary
Business Management graduate with 3+ years of experience in customer service, administration, and operations. Skilled in problem-solving, customer relations, and logistics coordination. Excels in high-volume inquiries, order processing, and supporting team efficiency. Expertise in Microsoft Office, CRM systems, and operational strategy. Strong communicator dedicated to delivering outstanding customer experiences. Holds a full UK driving license and passionate about efficiency, teamwork, and exceptional customer satisfaction.
Overview
9
9
years of professional experience
Work History
Customer Service Administrator
TBA Protective Technologies Ltd
09.2024 - 02.2025
- Resolved customer inquiries via phone & email
- Processed orders, coordinated with production & dispatch
- Maintained CRM updates & inventory management
- Managed documentation & logistics coordination
Customer Service Advisor / X-Ray Security
Excess Baggage Company
01.2019 - 01.2020
- Delivered customer service & managed high-volume inquiries
- Conducted X-ray security screening & resolved lost property issues
- Assisted in shop operations & daily preparation
Cashier / Customer Service Assistant
Betfred Bookmakers
01.2016 - 01.2018
- Handled cash transactions & assisted customers with bets
- Provided customer service in a fast-paced environment
- Maintained accuracy in financial transactions
Education
BSc (Hons) Business Management -
University of Salford
12-2024
Foundation Year in Global Business Management -
University of Suffolk
08-2021
Skills
- Client Relations
- Supply Chain Processing
- Customer Relationship Database Oversight
- Experienced with Microsoft Office Applications
- Collaborative Team Management
- Effective Communication
Additional Information
Full UK Driving License
Timeline
Customer Service Administrator
TBA Protective Technologies Ltd
09.2024 - 02.2025
Customer Service Advisor / X-Ray Security
Excess Baggage Company
01.2019 - 01.2020
Cashier / Customer Service Assistant
Betfred Bookmakers
01.2016 - 01.2018
BSc (Hons) Business Management -
University of Salford
Foundation Year in Global Business Management -
University of Suffolk
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