Demi Jordan
Bathgate
Summary
Organised Professional with experience in portfolio management, team leadership within fast-paced customer service environments. Delivered effective stakeholder coordination and issue resolution while maintaining compliance standards and supporting teams in achieving objectives.
Seeking to transition into Project Management, equipped with ARLA Propertymark Level 6 qualification and a commitment to continuous professional development.
Overview
5
5
years of professional experience
Work History
Customer Service Administrator
Northgate Vehicle Hire
04.2026 - Current
- Prioritise and coordinate incoming vehicle hire bookings, including bookings received overnight, ensuring urgent and time-sensitive requirements are identified and actioned efficiently.
- Contact clients to confirm their vehicle requirements, clarify expectations and ensure appropriate arrangements are in place.
- Plan and coordinate driver collections and vehicle deliveries for the following day, balancing customer requirements, available resources and operational priorities.
- Manage a high volume of bookings during busy periods while maintaining accuracy, customer service standards and agreed timescales.
- Coordinate with drivers, garages, suppliers and internal departments to ensure vehicle movements and customer requirements are delivered effectively.
- Use booking, CRM and Microsoft Office systems to manage day-to-day operational activity and maintain accurate information.
- Handle customer queries, complaints and challenging situations professionally, using problem-solving skills to identify appropriate solutions.
Letting Agent
Ewart Park
05.2025 - 04.2026
- Coordinated and managed the full tenancy process, from initial move-in through to check-out, ensuring all required activities were completed efficiently and within agreed timescales.
- Handled a wide range of complex and sensitive issues involving landlords and tenants, using effective communication and problem solving skills to reach appropriate resolutions.
- Managed multiple properties and competing priorities within a fast-paced environment, effectively organising workload according to urgency and operational requirements.
- Worked independently while taking ownership and accountability for an assigned property portfolio.
- Responded effectively to changing circumstances and urgent requirements, reprioritising workload to ensure important issues were addressed promptly.
Team Leader
Your Move
06.2021 - 05.2025
Education
GCSEs -
Whitburn Academy
01-2010
Skills
- Booking systems
- Data entry
- Microsoft Office
- Email management
- Diary management
- Administrative support
- Customer relations
- Client liaison
- Complaint resolution
- Service recovery
- Priority management
- Customer focus
- Courtesy and professionalism
Hobbies and interests
- Spending quality time with my family
- Playing football
- Cooking
- Reading
Timeline
Customer Service Administrator
Northgate Vehicle Hire
04.2026 - Current
Letting Agent
Ewart Park
05.2025 - 04.2026
Team Leader
Your Move
06.2021 - 05.2025
GCSEs -
Whitburn Academy