Summary
Overview
Work history
Education
Skills
Timeline
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OMOLARA IYANDA

Manchester

Summary

Skilled Client Services Associate with history of building customer satisfaction and loyalty by delivering top-notch support and service. Thrive in fast-paced environments and maintain calm in challenging situations. Team player offering 7+ years in Investment Banking environments.

Overview

21
21
years of professional experience

Work history

Customer Service Administrator

OCS GROUP UK
12.2022 - Current
  • Responsible for dealing with a high volume of emails, inbound phone calls, data input, and general enquires/query resolution
  • Providing exceptional customer service standards while taking full ownership of the end-to-end resolution of all query types meeting agreed SLA's and KPI's
  • Ensuring that on all queries the client is kept fully updated at all times
  • Closing the loop on all queries and making sure that a query has been resolved to the client's satisfaction
  • Collate and prepare weekly/monthly client reports to agreed SLA timescales

CLIENT RELATIONSHIP MANAGER

Greenwich Registrars and Data Solutions Limited
03.2015 - 10.2022
  • Managed and maintained relationships with client company secretaries of blue chip companies through best practice and implementing retention initiatives to strengthen relationships
  • Participated actively in client companies' corporate actions like; Right offers, issuance of bonus stocks and shares, IPOs, Government Bonds and payment of interest to qualified investors
  • Handled and prioritized clients requests by collaborating closely with other units to build effective strategies in ensuring deliverables are within the agreed service levels
  • Maximized business potential by providing world class customer service and ensuring 90% client retention
  • Prepared monthly and half year reports to assist the clients in meeting up with their regulatory requirements.

INVESTOR RELATIONS OFFICER

Union Registrars Limited
06.2008 - 03.2015
  • Being a first point of contact for business issues and handling enquiries from investors as regards their stocks, shares, funds via face-to-face, inbound calls and e-mails
  • Resolved routine and complex investors issues in a thorough and professional manners, utilizing sound judgment with an emphasis on courtesy
  • Employed active listening and analysis to develop strong understanding of customer needs.

CUSTOMER SERVICE ASSISTANT

Keystone Bank
10.2002 - 09.2003
  • Worked to keep all confidential records and financial information private and secure in accordance with company policies
  • Attended to customers queries face to face
  • Responsible for opening of accounts, issuing of cheque book, confirming customers account balance and providing information on all bank products.

Education

MBA - FINANCE

Ladoke Akintola University

BACHELOR OF SCIENCE - BANKING AND FINANCE

University of Ado-Ekiti

DIPLOMA - undefined

Federal Polytechnic Ede

Skills

  • Customer Relationship Management
  • Customer Retention
  • Oral and written communication
  • Client Services
  • Investor Relations
  • Microsoft Office
  • Attention to details
  • Teamwork and Collaboration

Timeline

Customer Service Administrator

OCS GROUP UK
12.2022 - Current

CLIENT RELATIONSHIP MANAGER

Greenwich Registrars and Data Solutions Limited
03.2015 - 10.2022

INVESTOR RELATIONS OFFICER

Union Registrars Limited
06.2008 - 03.2015

CUSTOMER SERVICE ASSISTANT

Keystone Bank
10.2002 - 09.2003

MBA - FINANCE

Ladoke Akintola University

BACHELOR OF SCIENCE - BANKING AND FINANCE

University of Ado-Ekiti

DIPLOMA - undefined

Federal Polytechnic Ede

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OMOLARA IYANDA