OMOLARA IYANDA
Manchester
Summary
Skilled Client Services Associate with history of building customer satisfaction and loyalty by delivering top-notch support and service. Thrive in fast-paced environments and maintain calm in challenging situations. Team player offering 7+ years in Investment Banking environments.
Overview
21
21
years of professional experience
Work history
Customer Service Administrator
OCS GROUP UK
12.2022 - Current
- Responsible for dealing with a high volume of emails, inbound phone calls, data input, and general enquires/query resolution
- Providing exceptional customer service standards while taking full ownership of the end-to-end resolution of all query types meeting agreed SLA's and KPI's
- Ensuring that on all queries the client is kept fully updated at all times
- Closing the loop on all queries and making sure that a query has been resolved to the client's satisfaction
- Collate and prepare weekly/monthly client reports to agreed SLA timescales
CLIENT RELATIONSHIP MANAGER
Greenwich Registrars and Data Solutions Limited
03.2015 - 10.2022
- Managed and maintained relationships with client company secretaries of blue chip companies through best practice and implementing retention initiatives to strengthen relationships
- Participated actively in client companies' corporate actions like; Right offers, issuance of bonus stocks and shares, IPOs, Government Bonds and payment of interest to qualified investors
- Handled and prioritized clients requests by collaborating closely with other units to build effective strategies in ensuring deliverables are within the agreed service levels
- Maximized business potential by providing world class customer service and ensuring 90% client retention
- Prepared monthly and half year reports to assist the clients in meeting up with their regulatory requirements.
INVESTOR RELATIONS OFFICER
Union Registrars Limited
06.2008 - 03.2015
- Being a first point of contact for business issues and handling enquiries from investors as regards their stocks, shares, funds via face-to-face, inbound calls and e-mails
- Resolved routine and complex investors issues in a thorough and professional manners, utilizing sound judgment with an emphasis on courtesy
- Employed active listening and analysis to develop strong understanding of customer needs.
CUSTOMER SERVICE ASSISTANT
Keystone Bank
10.2002 - 09.2003
- Worked to keep all confidential records and financial information private and secure in accordance with company policies
- Attended to customers queries face to face
- Responsible for opening of accounts, issuing of cheque book, confirming customers account balance and providing information on all bank products.
Education
MBA - FINANCE
Ladoke Akintola University
BACHELOR OF SCIENCE - BANKING AND FINANCE
University of Ado-Ekiti
DIPLOMA - undefined
Federal Polytechnic Ede
Skills
- Customer Relationship Management
- Customer Retention
- Oral and written communication
- Client Services
- Investor Relations
- Microsoft Office
- Attention to details
- Teamwork and Collaboration
Timeline
Customer Service Administrator
OCS GROUP UK
12.2022 - Current
CLIENT RELATIONSHIP MANAGER
Greenwich Registrars and Data Solutions Limited
03.2015 - 10.2022
INVESTOR RELATIONS OFFICER
Union Registrars Limited
06.2008 - 03.2015
CUSTOMER SERVICE ASSISTANT
Keystone Bank
10.2002 - 09.2003
MBA - FINANCE
Ladoke Akintola University
BACHELOR OF SCIENCE - BANKING AND FINANCE
University of Ado-Ekiti
DIPLOMA - undefined
Federal Polytechnic Ede
Similar Profiles
Knowledge NgulubeKnowledge Ngulube
Security officer at OCS Group UKSecurity officer at OCS Group UK
Calistus Tobi IjaleCalistus Tobi Ijale
Site security at OCS Group UKSite security at OCS Group UK
Lee StevensonLee Stevenson
Site Hygiene Manager at OCS Group UKSite Hygiene Manager at OCS Group UK
Alexandru BileganAlexandru Bilegan
Facilities engineer at OCS Group UKFacilities engineer at OCS Group UK
Kuham AkinsemoyinKuham Akinsemoyin
Fundraiser at Smile FundraisingFundraiser at Smile Fundraising