Caitlyn Prior
Belfast,Antrim
Summary
Talented individual with desire to make guests & customers feel welcome. Energetic personality coupled with strong work ethic. Requiring part-time & seasonal work to coincide with academic studies.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Food server
Kraken Fish Bar
Belfast, Antrim
12.2023 - Current
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Demonstrated safe food handling standards at all times.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Processed cash and card payments promptly, minimising customer waiting times.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Served guests promptly to ensure food remained at proper temperatures.
- Topped up condiment and cutlery stations to meet customer demand.
Crew member
McDonald's
Ballymena, Antrim
02.2019 - Current
- Acted as team player by helping colleagues finish their tasks.
- Shared product knowledge to answer customer questions and make suggestions.
- Addressed questions, concerns and complaints of customers.
- Flexibly took on various roles to support workflow.
- Attended to customers with friendly and accurate service.
- Achieved excellent customer service by greeting customers and meeting quality expectations.
- Supported store goals by maximising sales opportunities and providing great quality service.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Operated cash register to take payments and process orders.
Waitress assistant
Montgomery's
Ballymena, Antrim
03.2018 - 01.2019
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
Education
Bachelor of Science - Children & Young People's Nursing
Queen's University of Belfast
Belfast 02.2023 -
Foundation Degree in Science - Health & Social Care
Ulster University
Coleraine 09.2020 - 06.2022
A-Levels -
Slemish College
Ballymena 09.2018 - 06.2022
GCSEs -
Slemish College
Ballymena 09.2016 - 06.2018
Skills
- Efficient payment processing
- Barista experience
- Interpersonal skills
- Effective sales techniques
- Food safety understanding
- Upbeat, outgoing and positive
- Guest rapport
Timeline
Food server
Kraken Fish Bar
12.2023 - Current
Bachelor of Science - Children & Young People's Nursing
Queen's University of Belfast
02.2023 -
Foundation Degree in Science - Health & Social Care
Ulster University
09.2020 - 06.2022
Crew member
McDonald's
02.2019 - Current
A-Levels -
Slemish College
09.2018 - 06.2022
Waitress assistant
Montgomery's
03.2018 - 01.2019
GCSEs -
Slemish College
09.2016 - 06.2018
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