Louis Paine
Liverpool,Merseyside
Summary
Friendly and outgoing bartender/waiter with excellent interpersonal communication strengths. Capable of processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Capable and passionate about serving in warm, efficient and courteous manner while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in food and beverage establishments. Dependable and consistently keeps bar clean, stocked and inviting for guests. Focused on customer satisfaction and encouraging repeat business. Knowledgeable about range of beverages and always ready to learn about new options.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Food & Beverage Server
Hilton Hotels
Liverpool, Merseyside
2022.12 - Current
- Undertook quality checks on stored and prepared food.
- Provided healthy, nutritious meals based on cultural preferences and special dietary requirements.
- Maintained stock records in line with company policy and food safety regulations.
- Worked with Chef to develop menus based on guest preferences.
- Assisted with food service to allow provide quality dining experience.
- Enforced quality controls to maintain high-end restaurant standards.
Waiter Bartender
Cargo Seafood restaurant
Liverpool, Merseyside
2020.09 - 2022.11
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
Event worker
Verve People
Liverpool
2020.09 - 2021.12
- Managed event registration and check-in processes to support seamless operations.
- Responded quickly and calmly to delegates, speakers and exhibitors to address pre-event and onsite requests.
- Anticipated customer requests and operational challenges with forward-thinking mindset.
- Managed varied and diverse event schedules to coordinate internal events, meetings and workshops.
- Provided comprehensive information to guests at reception desk.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Practiced healthy and safety measures to comply with regulations.
- Offered assistance to help team members complete tricky tasks or meet tight deadlines.
- Maintained organised work spaces to keep track of inventory and offer professional first impression.
Education
GCSEs - Various
The Academy of St Francis of Assisi
Liverpool 2016.09 - 2021.07
A-Levels - Geography, sociology and product design.
Archbishop Blanch School
Liverpool 2021.09 -
Skills
- Customer service techniques
- Product upselling
- Hospitality etiquette
- Special events service
- Dining service experience
- F&B menu knowledge
- Accurate order processing
- Section management
- Table check-ins
- Table service
- Upbeat, outgoing and positive
- High-volume dining
- Fine dining experience
- COVID-19 hygiene measures
- Efficient under pressure
- Efficient payment processing
- Extensive hospitality background
- Food safety understanding
- Highly responsible and reliable
- Menu knowledge
- Food and beverage service
- Guest rapport
- Food and beverage knowledge
Languages
English
Native
Timeline
Food & Beverage Server
Hilton Hotels
2022.12 - Current
A-Levels - Geography, sociology and product design.
Archbishop Blanch School
2021.09 -
Waiter Bartender
Cargo Seafood restaurant
2020.09 - 2022.11
Event worker
Verve People
2020.09 - 2021.12
GCSEs - Various
The Academy of St Francis of Assisi
2016.09 - 2021.07