Caitlin Williamson
Glasgow,Glasgow City
Summary
Friendly and highly adaptable, capable of managing operations and fostering welcoming atmosphere in hospitality and entertainment settings. Holds 10 years experience across various roles. Demonstrates strong leadership and communication skills, ensuring smooth coordination and customer satisfaction. Committed to driving team success and enhancing overall customer experience. Confident leading teams of variable sizes whilst also thriving through independent work.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Cafe supervisor
Tesco Family Dining Limited
Glasgow, Glasgow City
07.2024 - Current
- Trained staff members for enhanced productivity.
- Ensured cleanliness of the cafe with regular checks and maintenance tasks.
- Coordinated daily operations to ensure smooth functioning.
- Maintained inventory levels by diligent ordering of supplies.
- Supervised day-to-day operations, ensuring optimal workflow efficiency.
- Oversaw food preparation, maintaining high quality standards.
Duty manager
Stonegate Pubs
Glasgow, Glasgow City
11.2022 - 05.2024
- Managed front-of-house operations to maintain a high level of service.
- Handled cash transactions accurately for financial integrity.
- Oversaw stock checks and reordering, ensuring product availability at all times.
- Delivered excellent customer service through effective communication skills.
- Sustained operational excellence with adherence to company policies and procedures.
- Supported marketing campaigns, increasing brand visibility within the local community.
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
- Oversaw emergency procedures and administered first aid.
Bar supervisor
Scotsman Group
Glasgow, Glasgow City
08.2021 - 10.2022
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Provided support across all floors of multi venue as a cross trained team member
- Displayed energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Provided exceptional tailored customer service, exceeding customer expectations.
Store assistant
Iceland
Glasgow, Glasgow City
09.2020 - 08.2021
- Enhanced customer service by responding promptly to queries.
- Maintained store cleanliness for an appealing shopping environment.
- Improved product availability by effectively restocking shelves.
- Processed transactions swiftly to reduce customer waiting time.
- Received deliveries timely, ensuring rapid shelf restocking.
Tour guide
The Chocolatarium
Edinburgh
11.2019 - 09.2020
- Enhanced visitor experience by providing informative and engaging tours.
- Showcased in-depth knowledge of chocolate farming and production for tourists' education.
- Diligently followed food handling regulations when leading chocolate making workshops.
- Demonstrated detailed understanding of stocked products and their production to effectivley engage and reccomend patrons.
- Ensured seamless operation by coordinating with team members effectively.
Entertainer
Parkdean Resorts
Ayr, South Ayrshire
03.2018 - 10.2018
- Delivered engaging performances by incorporating audience interaction into routines.
- Developed age specific activities to engage with holiday makers and encourage repeat custom.
- Demonstrated stamina across long working hours , maintaining standards and energy for consistent customer experience.
Education
Bachelor of Arts - Acting & Dnce
Kingston University
London 08.2019 - 07.2020
Higher National Diploma - Acting & Performance
Fife College
Kirkcaldy, Fife 08.2017 - 07.2019
Skills
- Hygiene standards compliance
- Cash counting/handling
- Barista experience
- Stock ordering and replenishment
- Rotas and scheduling
- Outstanding customer service
Affiliations
- Journalism
- Social Media Content Creation
- Live music and Theatre
Certification
Emergency First Aid in the workplace
Best Bar None Gold Award 2023
Dance Leadership Level 1&2
Timeline
Cafe supervisor
Tesco Family Dining Limited
07.2024 - Current
Duty manager
Stonegate Pubs
11.2022 - 05.2024
Bar supervisor
Scotsman Group
08.2021 - 10.2022
Store assistant
Iceland
09.2020 - 08.2021
Tour guide
The Chocolatarium
11.2019 - 09.2020
Bachelor of Arts - Acting & Dnce
Kingston University
08.2019 - 07.2020
Entertainer
Parkdean Resorts
03.2018 - 10.2018
Higher National Diploma - Acting & Performance
Fife College
08.2017 - 07.2019
Emergency First Aid in the workplace
Best Bar None Gold Award 2023
Dance Leadership Level 1&2
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