Jessica Hayton
Spennymoor,Durham
Summary
Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work history
Spa attendant
Ramside Hall Spa
Durham
12.2024 - Current
- Ensured customer satisfaction maintaining professional, friendly and efficient service.
- Upselling spa upgrades to clients, ensuring clarity and accuracy.
- Maintaining hygiene and cleanliness of Spa facilities for customer safety and wellbeing.
- Coordinated with management team regularly on any necessary changes or improvements in services or facilities based on customer feedback.
- Conducted tours for potential clients to showcase spa amenities, resulting in increased bookings.
Waitress
Cottage Cafe
Spennymoor, Durham
11.2021 - 12.2024
- Maintained excellent customer satisfaction by providing friendly, attentive and helpful service.
- Collaborated with kitchen staff to ensure order accuracy.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Utilised professional communication skills to resolve customer complaints.
- Executed food and drink orders accurately to improve customer satisfaction rates.
Education
A-Levels -
Durham Sixth Form Centre
Durham 09.2022 - 06.2024
GCSEs -
Whitworth Park Academy
Durham 09.2017 - 06.2022
RLSS UK qualifications level 3 Award in Emergency first aid
Royal life saving society UK
Skills
- Customer Service
Confident in speaking with customers, managing internal and external calls/complaints/requests I am confident in resolving complaints, remaining calm in tense situations, ensuring customer satisfaction foremost - Problem Solving
Developed problem-solving skills by addressing customer concerns and resolving issues to maintain customer satisfaction - Product Knowledge
Improved product knowledge by learning menu/spa details to assist customers in making informed choices and enhancing their experience - Attention to Detail
Demonstrated attention to detail by accurately taking orders, ensuring correct food presentation, understanding clientele requirements/desires/target audience and that no client is the same
- Proactive Learning Initiative
Confident in taking my own initiative, completing due diligence and tasks whilst working independently - Teamwork
Built strong teamwork skills via collaborating with staff, servers, and management to provide an efficient dining experience - Communication Skills
Enhanced verbal communication skills via interacting with customers and team members to ensure smooth service delivery Clear written and verbal communication - Time Management
Gained strong time management abilities through prioritising tasks in a fast-paced environment maintaining timely service
Timeline
Spa attendant
Ramside Hall Spa
12.2024 - Current
A-Levels -
Durham Sixth Form Centre
09.2022 - 06.2024
Waitress
Cottage Cafe
11.2021 - 12.2024
GCSEs -
Whitworth Park Academy
09.2017 - 06.2022
RLSS UK qualifications level 3 Award in Emergency first aid
Royal life saving society UK