Summary
Overview
Work history
Education
Skills
Timeline
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Bryony Siobhan Walsh

Bryony Siobhan Walsh

Kirkby ,Merseyside

Summary

  • A highly creative and self motivated individual with vast experience of retail and customer service
  • A firm grasp and personal interest in ongoing developments and trends happening within the fashion industry & looking to start a career in Buying.
  • A first class honours degree in Fashion Styling & Photography
  • A friendly, spontaneous, confident and approachable person with a positive 'can do' attitude
  • Someone whom thrives on problem-solving and achieving continuous improvement, together with possessing good listening skills, patience and a willingness to please
  • Experience in using fashion related software/programmes such as InDesign and Photoshop

Overview

6
6
years of professional experience

Work history

Luxury sales associate

Flannels
Liverpool
10.2023 - Current
  • Providing a first class and bespoke solution to customers' fashion needs and requirements within a luxury clothing retail environment
  • Working both on an individual basis and as part of a team within a busy and demanding environment to ensure customers receive a quality service that reflects a luxury environment
  • Introducing schemes and services within the company to promote the business and increase cash flow and customer retention such as loyalty schemes and personal shopping
  • Assisting at regular events held by the Women’s Luxury floor as well as personal shopping providing personal assistance to high profile clients with unique expectations to ensure the best experience is delivered
  • Being an ambassador for the company and training new staff to the Women’s Luxury standard
  • Helping customers style outfits providing knowledge about new/past seasons and providing alternative suggestions for unavailable stock for example through online channels
  • Having a great relationship with other floors so that the store excels as a whole and ensuring one's personal appearance reflects that of working within a luxury retail environment
  • Handling of luxury items with the upmost care and responsibility
  • Handling large amounts of cash

Assistant Supervisor

Shoezone
Burscough, Lancashire
07.2020 - Current
  • Front facing interaction with customers throughout the entire sales process, from meeting & greeting to completion of sale, as well as any after sales advice
  • Regular responsibility for managing the store and for staff supervision, health & safety, customers disputes and opening/closing the store/building security
  • Training new recruits in all aspects of sales, marketing, stock control, cashiering, health & safety and general company policies
  • Identifying sales and marketing trends within the company to carry through on to the shop floor through merchandising

Customer Advisor

Debenhams
Liverpool, Merseyside
10.2019 - 01.2020
  • Confidently assessed and understood customer needs and requirements, subsequently providing tailored, personalised guidance to secure a positive shopping experience and excellent customer feedback
  • Managed high-volume customer enquiries across various channels, delivering a helpful, timely and professional service
  • Diplomatically handled complaints to resolve issues with a confident, 'can do' attitude to ensure quality and time efficiency
  • Maximised customer retention through the marketing of loyalty programmes (e.g by selling Debenhams Mastercards)
  • Engaged with potential customers to promote specific VIP events in support of charities such as Alder Hey Children's hospital

Education

Bachelor of Arts - Fashion Styling and Photography

University of Salford
Salford
07.2019

Foundation Degree in Arts - Art Foundation

Liverpool Community College
Liverpool
06.2016

A-Levels -

Ormskirk Sixth Form
Ormskirk, Lancashire
07.2015

GCSEs -

Ormskirk School
Ormskirk
07.2013

Skills

  • Self motivated with the ability to prioritise/complete multiple tasks
  • Fashion Industry experience
  • Committed, reliable & trustworthy
  • Vast knowledge and experience in customer service
  • Visual merchandising experience
  • Excellent verbal and written skills
  • Independent individual & good team player
  • Staff supervision and cash handling experience






























HOBBIES & INTERESTS

  • Keeping up with the latest trends via social media, mainly through instagram and tiktok
  • Collecting printed magazines, keeping print alive
  • Shopping/styling/upcyling vintage and second hand garments
  • Film and digital photography
  • Editing and creating lookbooks
  • Ceramics, creating vases and jewellery such as earrings
  • Socialising with friends
  • Travelling and exploring different cultures and surroundings, drawing inspiration from different places

Timeline

Luxury sales associate

Flannels
10.2023 - Current

Assistant Supervisor

Shoezone
07.2020 - Current

Customer Advisor

Debenhams
10.2019 - 01.2020

Bachelor of Arts - Fashion Styling and Photography

University of Salford

Foundation Degree in Arts - Art Foundation

Liverpool Community College

A-Levels -

Ormskirk Sixth Form

GCSEs -

Ormskirk School

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Bryony Siobhan Walsh