Sanah Iqbal
Birmingham,United Kingdom
Summary
Technology Resilience & Continuity Analyst with experience supporting Disaster Recovery planning, operational resilience activities, and technology continuity processes within the financial services sector. Skilled in coordinating DR exercises, resilience reporting, and scenario analysis, while working closely with technology and business teams to ensure recovery plans and testing activities remain up to date. Experienced in stakeholder engagement, governance reporting, and maintaining documentation frameworks to support organisational resilience.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
Work history
Technology Resilience & Continuity Analyst
Coventry Building Society
2023.05 - 2026.03
- Maintain Disaster Recovery (DR) documentation repositories, ensuring technical recovery plans are established for all applications, kept up to date and stored securely across primary and secondary repositories to support recovery readiness
- Support the planning and execution of the Annual Disaster Recovery (DR) exercise including simulated recovery scenarios. Assisting with defining the exercise scope, coordination planning sessions with technical and business teams, and presenting the exercise approach to internal stakeholders and executives. Act as Exercise Support and Communications Lead during the exercise, managing communications and ensuring effective coordination across participating teams
- Produce the quarterly Disaster Recovery (DR) report for internal stakeholders including the Non-Financial Risk committee. Reporting on applications successfully tested, identifying those requiring testing, and highlighting the Important Business Services (IBS) that they support.
- Monitor DR testing throughout each quarter by engaging with application teams, tracking any technology changes ensuring technical recovery plans are in line with organisational resilience standards
- Produce "loss of application" scenario analysis reports, coordinating cross-functional teams workshops to assess how application outages would impact dependent business processes and Important Business Services (IBS), and providing resilience recommendations based on disruption and harm assessments
Customer service assistant
Coventry Building Society
2022.01 - 2023.05
- Delivered customer support through face-to-face, secure messaging and postal enquiries.
- Managed financial transactions and supported account opening processes.
- Resolved member queries and improved service processes through teamwork.
Crew member
McDonald's
2018.11 - 2021.12
- Worked effectively in a fast-paced high-pressure environment, particularly during peak periods, ensuring service targets and customer satisfaction standards were consistently met,.
- Performed a variety of operational roles including cashier, drive-thru service and food preparation, maintaining accuracy and efficiency.
- Supported the training and on-boarding of new staff members, helping them understand processes and daily operations.
Sales advisor - Christmas temp
NEXT
2018.12 - 2019.01
- Delivered great customer service by answering questions, processing refunds, locating inventory, and placing orders.
- Ensured that the store floor was clean and presentable throughout the day.
- Worked in the stockroom, bringing merchandise out and placing it on the shop floor.
Education
BA Business & Management Practice Degree - Business & Management
Oxford Brookes University
2019.09 - 2022.06
National Diploma in business - Business
Solihull College & university centre
Birmingham 2017.09 - 2019.06
GCSE's -
St Thomas a Becket Secondary School
Wakefield 2012.09 - 2017.06
Skills
- Analytical & Strategic Thinking - able to assess situations from multiple perspectives and identify potential risks, impacts, and opportunities Skilled at evaluating information and making informed decisions
- Organisation & Time Management - strong ability to prioritise tasks, manage deadlines, and maintain organised workflows while balancing multiple responsibilities
- Communication & Stakeholder Collaboration - confident communicating with colleagues and stakeholders across different teams, facilitating discussions, and ensuring information is clearly understood
- Teamwork & Independent Working - able to work effectively both collaboratively within a team environment and independently to plan and complete tasks efficiently
- Attention to Detail - highly detail-oriented when reviewing information and documentation, ensuring accuracy and consistency
Volunteering & Interests
National Citizen Service: The Challenge | Nov 2018
- Enhanced teamwork, communication, and independence during a three-day residential in Wales.
- Refurbished a community centre, including painting and improvement tasks.
Sales Assistant (Volunteer) – British Red Cross | Sep 2017
- Assisted customers and managed transactions in a charity shop.
- Supported stock management: price tagging, inspecting, and shelving products.
Certifications & Technical skills
ITIL 4 Foundation Certificate in IT Service Management
Technical Skills: Microsoft Word, Report writing, Data reporting and Documentation, Microsoft Excel
Timeline
Technology Resilience & Continuity Analyst
Coventry Building Society
2023.05 - 2026.03
Customer service assistant
Coventry Building Society
2022.01 - 2023.05
BA Business & Management Practice Degree - Business & Management
Oxford Brookes University
2019.09 - 2022.06
Sales advisor - Christmas temp
NEXT
2018.12 - 2019.01
Crew member
McDonald's
2018.11 - 2021.12
National Diploma in business - Business
Solihull College & university centre
2017.09 - 2019.06
GCSE's -
St Thomas a Becket Secondary School
2012.09 - 2017.06