Brooke Eloise Trotman
Swansea
Summary
Motivated and reliable student with a strong communication, empathy and teamwork skills. Experienced in busy customer-facing roles and providing support to others. Caring, patient and dependable, with a positive attitude and willingness to learn.
Overview
4
4
years of professional experience
Work history
Online picking retail assistant
Sainsbury's
Swansea
2024.11 - Current
- Picking online orders using a handheld device with high accuracy
- Working to time targets in a fast-paced environment
- Selecting suitable substitutions when items are unavailable
- Working independently while supporting the wider team
- Handling physical tasks including lifting heavy items and organising totes
- Maintaining high attention to detail to ensure accuracy and safety
Sales assistant
Sports Direct
Swansea
2023.11 - 2024.12
- Assisting customers with product queries and helping them find items
- Working as part of a team to meet daily targets
- Providing friendly and helpful customer service in a busy environment
- Operating tills and handling cash and card payments
- Replenishing stock and maintaining shop floor standards
- Supporting deliveries and organising stock in the stockroom
Online picking retail assistant
Sainsbury's (Temporary)
Swansea
2023.08 - 2023.09
- Picked online orders carefully and correctly
- Worked to deadlines in a fast-paced environment
- Supported team operations to meet daily targets
Retail assistant
Dunelm (Temporary)
Swansea
2022.11 - 2022.12
- Assisting customers with queries and helping them find suitable products
- Maintaining shop floor standards, ensuring displays were organised and well presented
- Replenishing stock and supporting general store operations
- Working as part of a team in a busy retail environment
- Providing friendly and helpful service to enhance customer experience
Leisure Assistant (Costa)
LC2 / Wealden Leisure Ltd
Swansea
2022.07 - 2022.10
- Preparing food and drinks to a high standard in a fast-paced cafe environment
- Serving customers and handling payments accurately
- Maintaining cleanliness and following food hygiene and safety procedures
- Working as part of a team to deliver a positive and welcoming environment
- Managing busy periods while staying organised and efficient
Education
Bachelor of Science - Marine Biology
Swansea University
09/2025 -
Access to Higher Education Diploma - Health Science
Gower College Swansea
09/2024 - 07/2025
Level 1&2 First Diploma - Applied Science
Gower College Swansea
09/2023 - 06/2024
Level 1&2 First Certificate - Business
Gower College Swansea
09/2022 - 06/2023
Level 1 Vocational Studies - Vocational Studies
Gower College Swansea
09/2021 - 06/2022
GCSEs - General Education (including Public Services, ICT and Sport)
Gowerton Comprehensive School
09/2016 - 05/2021
Skills
- Communication
- Empathy
- Teamwork
- Customer service
- Attention to detail
- Time management
Timeline
Online picking retail assistant
Sainsbury's
2024.11 - Current
Sales assistant
Sports Direct
2023.11 - 2024.12
Online picking retail assistant
Sainsbury's (Temporary)
2023.08 - 2023.09
Retail assistant
Dunelm (Temporary)
2022.11 - 2022.12
Leisure Assistant (Costa)
LC2 / Wealden Leisure Ltd
2022.07 - 2022.10
Bachelor of Science - Marine Biology
Swansea University
09/2025 -
Access to Higher Education Diploma - Health Science
Gower College Swansea
09/2024 - 07/2025
Level 1&2 First Diploma - Applied Science
Gower College Swansea
09/2023 - 06/2024
Level 1&2 First Certificate - Business
Gower College Swansea
09/2022 - 06/2023
Level 1 Vocational Studies - Vocational Studies
Gower College Swansea
09/2021 - 06/2022
GCSEs - General Education (including Public Services, ICT and Sport)
Gowerton Comprehensive School
09/2016 - 05/2021