Jessica Ann Shaw
Shipton Bellinger, Tidworth,Hampshire
Summary
Decisive military veteran accustomed to applying leadership and organisation skills to complete assigned workloads. An empathetic individual with the capacity for sound judgment and reasoned thinking in high-pressure situations. Well rounded, able to work alone and as part of a team, with plentiful experience in a wide range of working environments.
Overview
17
17
years of professional experience
40
40
years of post-secondary education
Work history
Online picking retail assistant
Asda
Andover, Hampshire
2023.03 - Current
- Processed orders using handheld scanners with speed and precision.
- Completed work orders and packing slips with accuracy.
- Complied with health and safety by responsibly using equipment.
- Checked quality of products and packaging to meet high standard.
- Safely moved and stored stock to protect company assets.
- Followed moving and handling procedures to minimise risk of injury when lifting and carrying weights of up to 20kg.
- Kept clean working area, reporting any issues to management.
- Assisted customers in locating specific items to boost satisfaction.
Replenishment assistant
Tesco Superstore
Andover, Hampshire
2022.10 - 2023.03
- Employed passion and knowledge of all products to deliver exceptional customer service and locate items on shop floor.
- Adapted to working in various areas to boost workflow and productivity within the wider team.
- Continuously stacked and filled shelves and display areas according to visual merchandising planograms.
- Switched between jobs quickly and efficiently to help with ad-hoc tasks.
- Communicated clearly with people at different levels in fast-paced environment.
- Complied with health and safety requirements, proactively reporting hazards to supervisors.
Army corporal
MoD
Bulford, Wiltshire
2017.04 - 2022.10
- Royal Military Police Soldier, Promoted to Corporal.
- Specialised in Crime Scene Investigation, attending Post Mortem Examinations.
- Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
- Diffused potentially volatile situations by employing proven de-escalation and conflict management techniques.
- Assessed and verified information given in victim and witness statements to improve investigation workflow.
- Protected life and property by enforcing UK laws and regulations.
- Aided investigations through strategic interviewing and statement taking of victims, suspects, witnesses and informants.
- Supported large public gatherings by stewarding and patrolling public areas.
- Supported rescue efforts in emergency situations by directing traffic, administering emergency medical aid and removing people from dangerous areas.
- Responded quickly to emergency situations, leading calm and effective negotiations with suspects to diffuse highly charged situations.
- Produced comprehensive crime reports with meticulous attention to detail.
- Kept sensitive intelligence safe and secure from unauthorised access.
- Maintained integrity of crime scenes by guarding area and detaining suspects until arrival of police officer.
- Gathered evidence carefully at crime scenes, enforcing forensic procedure adherence for accuracy.
- Utilised astute, effective problem-solving abilities in pressured combat environments to maintain optimal troop morale and safety.
- Oversaw correct use of military weaponry and advanced equipment.
- Identify threats to security and facilitated eliminative action.
- Adhered to military code of conduct, keeping up-to-date with latest developments in processes and technology.
- Administered first aid and followed basic lifesaving procedures in emergency situations.
- Represented military unit professionally at ceremonial events and occasions.
Bartender
Town Mills Pub
Andover, Hampshire
2016.05 - 2017.04
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Memorised orders in loud and busy environments to maintain speedy service at peak times.
Telephone agent
Lloyds Banking Group
Andover, Hampshire
2015.06 - 2017.04
- Used targeted questioning techniques to determine customer needs and appropriate support.
- Optimised customer experience by tailoring responses to individual needs.
- Maintained accurate knowledge of current services to provide informative customer advice.
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
- Acted as first point of contact for customer issues and queries.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Answered customer enquiries with excellent customer service skills.
- Promoted current services and offers using expert product knowledge.
Retail assistant
CeX
Chatham, Kent
2014.05 - 2015.05
- Delivered outstanding in-store experience through positive and attentive customer service.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Worked closely with management to train new team members, supporting optimal sales productivity.
- Maintained outstanding till service efficiency during peak hours, reducing customer wait times for optimised satisfaction.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
Retail supervisor
Roman
Chatham, Kent
2013.11 - 2014.05
- Ordered additional stock and new product offerings on a weekly basis based on supply and demand.
- Designed attractive window and floor merchandise displays to increase daily footfall.
- Coached team to deliver top-quality customer service and uphold brand values.
- Performed risk assessments and security checks to comply with health and safety legislation.
- Adapted product range and merchandising based on market trends.
- Requested training and development opportunities to build team knowledge and abilities.
- Processed deliveries and delegated unpacking, pricing and replenishment tasks to maximise efficiency.
Administration clerk
MoD
Tidworth, Wiltshire
2008.02 - 2009.09
- Photocopied, laminated and bound documents with efficiency and attention to detail to support staff members with preparation for meetings and presentations.
- Managed incoming and outgoing mail on, maintaining prompt responses and filing for maximum office efficiency.
- Coordinated travel arrangements and logistics for team members.
- Organised and maintained filing systems for accessibility and orderliness.
- Scheduled appointments, meetings and travel for office staff.
- Kept flawless records of office activities, staff calendars and events.
- Oversaw daily office operations and equipment maintenance.
- Supported executive leadership and office staff by managing operational workflow.
School cleaner
Hampshire County Council
Tidworth, Wiltshire
2007.02 - 2008.02
- Followed health and safety guidelines to properly dispose of waste and toxic materials.
- Worked quickly to complete cleaning within allotted timeframes.
- Safely stored cleaning solutions, equipment and chemicals.
- Spot cleaned and sanitised high-touch areas.
- Restocked, refreshed and sanitised bathroom facilities.
- Communicated well with team across multiple locations.
- Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records.
Education
Bachelor of Arts - Fine Art
2009.09 - 2013.07
BTEC - Art & Design
2007.09 - 2009.08
GCSEs - English
2002.09 - 2007.07
GCSEs - Mathematics
2002.09 - 2007.07
GCSEs - Science, Double Award
2002.09 - 2007.07
GCSEs - Art
2002.09 - 2007.07
GCSEs - Geography
2002.09 - 2007.07
GCSEs - Humanities
2002.09 - 2007.07
GCSEs - Drama
2002.09 - 2007.07
Skills
- Self-motivated
- Attention to detail
- Team player
- Customer service
- Time management
- Public relations/speaking
- Community engagement
- Law enforcement
- Report writing
- Forensics and evidence gathering
- Inbound and outbound call handling
- Database maintenance
- Delegating work
- Discipline
- Active listening
- Physical stamina
- Dynamic leadership
- Emotional resilience
- Trustworthy and reliable
- Well-organised
- Safeguarding knowledge
- Reporting skills
- Punctuality
Languages
English
Fluent
Hobbies
- Keeping fit, swimming & walking my dogs.
- Dog Grooming, having recently completed my Level 2 Certificate for Dog Grooming Assistants, City & Guilds.
- Spending time with friends & family.
- Illustration, Arts & Crafts.
Timeline
Online picking retail assistant - Asda
2023.03 - Current
Replenishment assistant - Tesco Superstore
2022.10 - 2023.03
Army corporal - MoD
2017.04 - 2022.10
Bartender - Town Mills Pub
2016.05 - 2017.04
Telephone agent - Lloyds Banking Group
2015.06 - 2017.04
Retail assistant - CeX
2014.05 - 2015.05
Retail supervisor - Roman
2013.11 - 2014.05
University for the Creative Arts - Bachelor of Arts, Fine Art
2009.09 - 2013.07
Administration clerk - MoD
2008.02 - 2009.09
Wiltshire College - BTEC, Art & Design
2007.09 - 2009.08
School cleaner - Hampshire County Council
2007.02 - 2008.02
John Hanson Community School - GCSEs, English
2002.09 - 2007.07
John Hanson Community School - GCSEs, Mathematics
2002.09 - 2007.07
John Hanson Community School - GCSEs, Science, Double Award
2002.09 - 2007.07
John Hanson Community School - GCSEs, Art
2002.09 - 2007.07
John Hanson Community School - GCSEs, Geography
2002.09 - 2007.07
John Hanson Community School - GCSEs, Humanities
2002.09 - 2007.07
John Hanson Community School - GCSEs, Drama
2002.09 - 2007.07