Briony Holmes
Nottingham
Summary
Experienced in customer service and logistics administration, adept at creating a welcoming atmosphere and ensuring a smooth customer experience. Capable of handling high-pressure environments while maintaining a positive and professional demeanour. Looking for a full-time customer service or logistics role where I will provide exceptional service that leaves a lasting impression of the company.
Overview
8
8
years of professional experience
Work History
BUSINESS SUPPORT ADMINISTRATOR
VISION LOGISTICS
02.2024 - 11.2025
- Order processing, general administration tasks and answering calls and emails to our office
- Administered payroll tasks, verifying timesheets and resolving discrepancies promptly
- Coordinated collections and deliveries with multiple couriers to ensure timely service
- Routed urgent patient orders, resolved driver queries, and updated stock levels in the system
- Ensured accurate system updates during the yearly stock take
- Assisted with picking and packing in the warehouse during staff shortages
FoH / BoH STAFF
NANDOS
07.2021 - 04.2024
- Delivered food promptly while maintaining excellent customer service
- Showed customers to their seats upon arrival, while communicating any new additions to the menu for upselling purposes
- Coordinated queue system and collaborated with kitchen team to maintain seamless service flow
- Balanced grill work and floor service, taking on extra shifts to support team during busy periods
- Managed kitchen openings, preparing food efficiently for timely service at opening
BAKERY SHOP ASSISTANT
SIMMONS BAKERY
08.2019 - 09.2020
- Prepared and served a variety of hot and cold food and drinks
- Managed till operations while building strong customer relationships
- Supported daily operational duties including opening, closing and cleaning tasks
CREW MEMBER
MCDONALDS
08.2017 - 08.2019
- Facilitated order-taking to streamline customer service
- Prepared food and beverages adhering to procedures and hygiene standards
- Monitored and recorded food waste to optimise inventory management
Education
3d design extended level 3 diploma
HERTFORD REGIONAL COLLEGE
2019
GCSES -
PRESDALES SCHOOL
2017
Skills
- Confident using Microsoft, Adobe and freight software
- Great organisational skills
- Excellent telephone manner
- Confident in handling customer complaints and resolving issues
- Adaptable, sociable and approachable, always remaining positive and composed
- Responsible and reliable
- Pick up new information very quickly
- Experienced in warehouse work and always follow safety protocol
Timeline
BUSINESS SUPPORT ADMINISTRATOR
VISION LOGISTICS
02.2024 - 11.2025
FoH / BoH STAFF
NANDOS
07.2021 - 04.2024
BAKERY SHOP ASSISTANT
SIMMONS BAKERY
08.2019 - 09.2020
CREW MEMBER
MCDONALDS
08.2017 - 08.2019
3d design extended level 3 diploma
HERTFORD REGIONAL COLLEGE
GCSES -
PRESDALES SCHOOL