Emma Grundy
Standish
Summary
Accomplished professional specializing in payment processing, and accounts payable . Expertise in Microsoft Excel and Xero software enhances billing and reconciliation efficiency. Proven skills in office administration, proactive communication, and customer service drive operational effectiveness and client satisfaction. Focused on leveraging financial management skills to improve organizational efficiency.
Overview
19
19
years of professional experience
Work history
Business support administrator
Family care
Chorley, Lancashire
2025.07 - Current
Assisted in coding and entering invoices into accounts system using Xero.
Liaised with customers to provide information and resolve queries.
Answered telephone calls and emails promptly.
Prepared accounts for quarter and year-end processing.
Delivered great customer service to enhance client satisfaction.
Reconciled supplier accounts to ensure accuracy.
Produced invoices and managed payment follow-ups.
Demonstrated excellent knowledge of Microsoft Office applications.
Prioritised work effectively to meet deadlines.
Maintained attention to detail in all tasks.
Exhibited strong organisational skills in managing workload.
Created diagrams for software applications.
Working with all different departments of the Business
processing expenses and spend for all areas of the Business.
Accounts Administrator
Isopyre Ltd
2018.03 - 2026.03
- Coding and inputting invoices onto Accounts system
- Using Xero
- Liaising with customers
- Answering the telephone
- Answering emails
- Preparing Accounts for Quarter and Year End
- Great Customer Service
- Reconciling Supplier Accounts
- Producing Invoices
- Chasing Payments
- Excellent Knowledge of Microsoft Office
- Prioritise Work to meet any deadline.
- Attention to detail.
- Excellent organisation skills
- Creating Diagrams for Software
- Conducted bank reconciliations regularly to keep accounts balanced.
- Collaborated with accountants for successful year-end closing procedures.
Queries and Returns Manager
Kartell UK Ltd
2016.09 - 2018.03
- Manage a team of 4 people.
- Deal with Customers via email and Telephone.
- Manage the volume of returns.
- Posting Banking Transactions
- Cash Banking
- Inputting data onto inhouse system
- Producing reports
- Managing holidays
- Working in a team
- Using Microsoft Packages
- Answering the Telephone in a professional manner
- Working with company director to complete tasks.
Accounts Administrator
H J Heinz Ltd
2007.02 - 2016.07
- Coding and inputting invoices
- Great customer service
- Meeting targets
- Communicating with managers and suppliers.
- Working in a team.
- Knowledge of using SAP system
- Reconciling Statements
- Opening and distributing post
- Liaising with senior management
- Answering the telephone
Education
High School - GCSE
Standish Community High School
WiganSkills
- Payment Processing
- Microsoft excel mastery
- Microsoft Excel
- Accounts Receivable management
- Accounts payable processing
- Customer service skills
- Bookkeeping
- Proactive communication
- Calendar scheduling
- Invoicing
- Office administration
- Microsoft Office
- Telephone etiquette
- Billing and reconciliation
- Purchase ledger system
- SAP software
Personal Information
- Age: 42
- Nationality: British
- Marital status: Married
Hobbies and interests
- Watching Sport
- Managing Girls Rugby Team.
- socialising
- going to the gym
- taking my dog out
Timeline
Business support administrator
Family care
2025.07 - Current
Accounts Administrator
Isopyre Ltd
2018.03 - 2026.03
Queries and Returns Manager
Kartell UK Ltd
2016.09 - 2018.03
Accounts Administrator
H J Heinz Ltd
2007.02 - 2016.07
High School - GCSE
Standish Community High School